Denelli Italia Reviews 

694
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the staff is exceptionally knowledgeable, patient, and provides wonderful guidance during showroom visits and purchases. People are genuinely thrilled with the stunning modern designs, comfort, and premium high quality of the furniture pieces. However, some people mentioned that delivery times can occasionally be quite slow or experience noticeable delays. Despite these occasional waiting periods, shoppers remain very happy with the beautiful items they ultimately receive and set up in their homes. Buyers consistently appreciate the professional assistance and recommend visiting the displays to find perfect custom furniture.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing the furniture as beautifully made,... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently helpful,... See more

Quality

Customers had positive experiences with quality, expressing strong satisfaction with the craftsmanship and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Service

Clients share positive opinions on service, highlighting helpful staff and professional delivery. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding service from this Company. We received our tables and they are great quality. Excellent service from ordering right through to checking delivery to them being delivered. The delivery dr... See more

Company replied

Rated 5 out of 5 stars

Met by Vishal when we arrived at showroom. Very friendly and knowledgeable. Took time explaining various options and finally sorted out a great price once we decided on what we wanted. Highly recommen... See more

Company replied

Rated 5 out of 5 stars

I was unaware of certain things therefore had queries - the owner was kind enough to patiently tell me about various options. He seems very passionate about what he does and excels in this area as he... See more

Company replied

Rated 5 out of 5 stars

Superb service. Denelli has shown professionalism throughout our journey: helpful in answering our queries prior to placing the order, updating us regularly on the state of the order and providing us... See more

Company replied


Company details

  1. Furniture Store
  2. Sofa Store

Written by the company

For over 20 years, Denelli Italia has been helping customers create beautiful homes with premium furniture that combines exceptional craftsmanship, timeless design, and lasting comfort. We specialise in Italian-inspired sofas, dining furniture, bedroom furniture, and contemporary home furnishings, working with trusted European manufacturers who share our commitment to quality. Our collections feature luxurious Italian leathers, premium fabrics, solid hardwood frames, and carefully selected materials designed to provide years of enjoyment. Many of our furniture pieces are made to order, giving customers the freedom to choose from an extensive selection of colours, materials, and finishes to create furniture that perfectly suits their home and lifestyle. Our experienced team is passionate about delivering outstanding customer service from the moment you begin your search through to delivery and aftercare. We pride ourselves on offering honest advice, expert product knowledge, and a personal service that has earned the trust of thousands of customers over the past two decades. Thank you for choosing Denelli Italia. Every review helps us continue improving our service and gives future customers confidence when investing in quality furniture for their home.


Contact info

4.8

Excellent

TrustScore 5 out of 5

694 reviews

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No recent history of asking for reviews

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4.8

All reviews

(694)

57 reviews in the last 12 months

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Rated 5 out of 5 stars

I purchased a leather Thomas sofa

I purchased a leather Thomas sofa, foot stool and armchair from Denelli Italia in February. Amazing service from the company and especially from Ajay - from choosing finishes, to organisation, samples, keeping in touch and delivery. Professional service, excellent design and high-quality materials - highly recommended. Thank you.

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

Steve our sales contact was made all the difference.

Steve who served us on our first visit, and looked after us during the decision making and pricing process of our sofa purchase was great.
He was very competent and knowledgeable about their products and found a solution to a problem we have been wrestling with for many months.
Not only did he offer one solution to our problem, he actually offered us three, all within the space of a few minutes.
He was patient, calm and didn't put is under any pressure which really made all the difference.
He dealt with any questions we had, and always got back to us punctually during the three weeks we were deciding what to do.
The products in the showroom were good quality and in a price bracket that we found fair for the quality that was offered.
The other staff theat we met were also very friendly and competent.
Our experience at Denelli Italia was all around positive.

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

I cannot praise Denelli Italia enough, i made a mistake when ordering my sofa and Ajay helped us resolve the situation beyond my expectations. He was so helpful and understanding and without any hesitation he helped us resolve our issues. Our new sofa is gorgeous and extremely comfortable, i will definately be returning to Denelli Italia for future purchases.

March 18, 2025
Unprompted review
Rated 5 out of 5 stars

Just received our Catellan Italia…

Just received our Catellan Italia dining table and chairs and love them.

Can’t speak highly enough of Denelli, they were fantastic. We are based in Glasgow so everything was done on line and over the phone with Vishal who kept us up to speed the whole way. We will definitely use them again.

David Boyd

March 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service AND very…

Excellent customer service AND very competitive pricing which is a rare combination these days - usually it's one or the other but I feel we got both from Vejay and the team when we purchased our Cattelan Italia dining table and chairs. Helpful and patient through the process of deciding what we wanted, and good communication during the long wait time (like all brands these items have long lead times for production and shipping from Italy). Delivered as promised just prior to Christmas, will be first port of call for future furniture requirements now

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

Vishal is exceptionally supportive…

Vishal is exceptionally supportive throughout the purchasing process. He assists you in meeting all your family’s requirements and guides you step by step through every stage of the buying process. His expertise and genuine care made the entire experience smooth and stress-free. I highly recommend Vishal for anyone seeking personalised, knowledgeable assistance when making a purchase.Thank you

March 15, 2025
Unprompted review
Rated 5 out of 5 stars

Frequent Denelli Customer

I've ordered from Denelli many times. Their service is excellent and the quality of their products are amazing. Steve Stathers did a good job gathering all my requirements and ensuring the items were ordered promptly.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

We were very pleased with the service…

We were very pleased with the service from Vishal. We have previously purchased from him a few years ago and came back due to the exceptional service and attention to detail. He took time to understand what we were looking for and then gave us several ideas.
Thank you once again for the great service.

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Vishal and his…

Great service from Vishal and his delivery guys. The showroom was certainly worth the visit. It helped us make a decision on the settees and the colour. We are pleased with the finish and the overall quality. The delivery guys were very helpful and assembled and put in place the settees - great job - thanks

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and support

I recently purchased furniture from Denelli and had a positive experience. The customer service team was attentive, and delivery went smoothly. I especially appreciated Vishal’s help—he addressed my questions thoroughly and I appreciated his friendly, professional approach.

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend this company

Highly recommend this company.
I ordered twice with Denelli Italia and overall very pleased with their sofas and service. The first sofa I purchased directly online - Dali Scandinavia - was to tie things over until I found a larger sofa set for my living room. Very easy process to order, good communication and delivery was within the advised timescale. I even realised a few days after placing my order that I selected the wrong fabric. Vejay was happy to call the supplier and quickly solved the issue. 7-8 weeks later the sofa arrived and I was impressed with the quality - great fabric and well built. I felt it was justified to spend half day visiting their showroom where I met with the owners Vejay and his brother and eventually bought a larger sofa set after visiting several closer retailers over a few months. They have a large variety on display, but importantly if there is a sofa on the website not on display you can find there a similar sofa style, cushion to help decide. Vejay is very knowledgeable with his products, offering honest advice and opinion. They deal with reputable suppliers and stock quality furniture. I would highly recommend a visit whether you're in the early stage of your search or ready to buy.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

This is the 4th sofa we have bought…

This is the 4th sofa we have bought from Vejay! This company provides quality Sofas at a good price and they are super helpful! All those things are important to us. Some of our purchases have had complicated logistics which Vejay has managed very professionally and successfully.This company is so good it’s hard for us to go elsewhere. Our first sofa is still going strong from 2009 ( 16 years) and just been passed onto our son so that tells you about quality. If we need another sofa for business or home it will always be our preferred supplier and no problem highly recommending Vejay and the team

February 15, 2025
Unprompted review
Rated 5 out of 5 stars

Steve Stathers sofa purchase

Steve Stathers was courteous, informative, efficient and extremely helpful throughout our recent sofa purchasing experience. He provided excellent recommendations, answered all our questions promptly and patiently, and made the entire experience smooth and hassle free. Highly recommend products and the team from purchase to delivery.

January 25, 2025
Unprompted review
Rated 5 out of 5 stars

I just ordered my second sofa from…

I just ordered my second sofa from Denelli. As my current sofa is from denelli too I knew that quality is great I just had to choose a model. Steve was great in helping me on the phone to choose a model for my needs, so when I came into a show room all I had to do just to choose a fabric:) the experience was really smooth and pleasant thanks to Steve and his professional advice

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

Always choose Denelli Italia…

Always choose Denelli Italia for my furniture as the quality is fantastic & the personalised service from Steve Stathers makes such a difference. Over the last couple of years now purchased three sofas for different ares of my contemporary house as the choice of distinctive styles & finishes were superb compared to other places I looked. Definitely would recommend…

January 15, 2025
Unprompted review

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