Dennis Kirk Reviews 193

I ordered a sissy bar from them for my harley and not only were they very kind but I must say that despite being in Italy they made sure to get me the product in record time !!! if I had ordered it in Italy maybe it would have taken longer besides… great product !!! VERY GOOD!!!🔝🔝🔝

I ordered a new windshield on Sunday and it is mounted on my ATV on Wednesday Noon!!
It's not the first time I had great service from DK!!
AND no postage!!

I purchased a windshield from Dennis Kirk. It was supposed to fit around my handlebars with a rubber sleeve. Once the sleeve was installed, the bolts were not long enough to start threads. I removed the sleeve since this was for a 7/8”/1” bar. I snugged it down good and made a test run. At 70mph, the windshield came back on me. I crippled it back to the shop and attempted to tighten the bolt and within a 1/4 turn, it stripped. I contacted “customer service” and everyone was helpful except the final lady who clearly shouldn’t be manning a phone. I gave her the part number technical support gave me and she acted like I was an idiot for suggesting I needed that part. I explained that it was what technical support said I needed. And she started a rant that they are only a parts warehouse and had no control over the things they send out, and how I was responsible for damages to the windshield. -I was just looking for a replacement part but am now sending the entire windshield back and will NEVER use Dennis Kirk again.

If you buy something from Dennis Kirk, and it gets lost in shipping, be aware that you have to be your own advocate to find the product. We ordered motorcycle parts that came in 2 separate boxes. We received one box that showed it was delivered at 11:35 am. The 2nd box showed it was delivered at 10:53 am, which is the one that was missing. We called Dennis Kirk customer service and spoke to Sandy Boener and her response was that they are not responsible if stolen off the porch. That was completely irrelevant to the situation as it was never delivered. She was of zero help and assistance except for starting a claim with the post office. The claim was denied, and as far as Sandy was concerned, the case was closed. I called my local post office and their GPS tracking could see that they did not deliver the box to me when they said they did. We spoke to our actual carrier and he also said he did not deliver the package to me. I called Sandy back to give her the phone number for the post office and she said it's not their protocol to call the post office and all she could do was appeal the case. The appeal was also denied, which then as far as Sandy Boener was concerned, case closed. She was very defensive and nasty....not customer friendly at all, especially when I had all the information for her proving I did not receive my package. All she cared about was what USPS website said, even though it hadn't been updated. I had to start my own claim with the post office, and after several days and persistent phone calls, the package was finally found and delivered. In each of these calls, I was asked and told that it's normal for the shipper to be the one calling not the receiver, but no one at Dennis Kirk seemed to care or be concerned. #DennisKirk #DennisKirkscustomerserviceneedshelp #thereareotherplacestoorderfrominthefuture #changeyourprotocal

Personally, I had a very good experience with Dennis Kirk.

My purchase was a set of Dunlop tires for my Motorcycle.

I ordered my item on a Sunday and it was estimated to arrive on the following Thursday, but it actually arrived two days earlier on a Tuesday

I could tell that the tires were brand new, because they still had the hairs (vent spews) on them.

Overall I was very happy with my experience

I called to inquire about a part. The lady was unprofessional, rude and unwilling to help. The tone of voice and attitude was unpleasant. I will not be making any further inquiries with this company simply because of the ill mannered customer service. May 16/21 5:45pm. Toronto,Canada.

I got my parts a day earlier. Everything
I order comes on time and always
The right parts. You guys Rock and
I like Dennis Kurt because you all
Have your * * * * together. THANKS
ALOT and keep up the good work.
COWBOY.

Bought a set of motorcycle tyres . Rear one is ok , came 1 year old from manufacture , but front one was MORE THAN THREE YEARS OLD from manufacture date. Simply bad practice . Have been riding for over 20 years and first time ever been sold tyres more than 3 years old brand new ! Shocking. Do not ever buy tyres from this shop.

Do not use this company for tires. I just got a set of tires and the tires are over 4 years old. When I called customer service they said they can sell tires up to 6 years old. I have worked in tire stores for years. We do not sell tires on cars over 3 years old, much less on a motorcycle. When I called the "woman" in customer service was rude and offered no apologies or solutions other than they can sell tires up to 6 years old. NEVER AGAIN will they get a penny from me.

Bought a part PAID for next day shipping. it arrived 9 days later. I refused shipment. They didnt refund shipping. I called and asked why they didnt refund shipping. they said "its not guaranteed" and "we aint fedex" How do you not refund when i PAID for next day shipping.. HOW about deniskirk GFYS

Dennis Kirk is a sham... I call once for a return. I get transfered to a guy who claims I been calling all day and threatens to call the cops then hangs up. What the hell is going on over there? No time for those game. They can deal with Visa.

Bought carb rebuild kit $45 plus shipping. Half the parts (orings and gaskets) where unusable due to quality. Called customer service and was offered $10 credit. No returns because I opened the package? How would I know it was a junk part if I can't open it to compair. Stupid.. Will never order again.

Very happy got the ski skins within two days very pleased Will order from Dennis Kirk again rating a 10

Worst customer service ever. Ordered slip on pipes for wife's trike for xmas. They shipped 2 different pipes in the box. Some lady telling me oh newer bikes have different size mid pipes. SURE!! it was written as 2" mouth, got a 2" and 2.5" w t f.
Tech support tries to sell me some hundred and $50 adapter which is completely irrelevant to what the problem is. Finally I gave up and said just give me my damn money. They were just so rude

My front wheel arrived from China before my back one arrives.
It came with two dents. Because lock down was happening and shops were closed I couldn't fit my wheels so took two month to be able to see that damage and when I emailed them they said it was passed the warranty. Then I sent photos and videos and they said they couldn't see it.
I was also emailing China probably because she couldn't even speak English properly. Another USA company sold to cheap Chinese products.

Online shopping was easy and items arrived 1 day earlier than stated

My first order with Dennis Kirk, goods despatched on time by UPS and all seemed to be going well. UPS left $564 of goods on my doorstep and they were stolen. Totally UPS's fault. Spoke to Dennis Kirk on September 4, said they send goods uninsured and unsigned for. I sent the police report and Dennis Kirk said they would open a claim with UPS. Followed up by email September 23, no reply. Today October 10 still no reply and I remain $564 out of pocket. Do yourself a favor and use an established retailer who deals with problems when they happen rather than just ignoring you.

I wish this company would hire a real technical whiz instead of the dummies that cannot answer even the simplest of questions. They say a Memphis Shades MEM 3620 WILL not fit a HD Freewheeler. Actually it is the trigger mounting hardware that makes it bike specific. Memphis Shades answered my questions. I never could get a good answer from Dennis Kirk. I almost bought a lowly reviewed HD stock windshield because they at least guarantee it will fit.

Purchased UTV TEK visors. Shipped right away got them in a couple of days, easy to install and they fit perfect. Thanks for the great product and quick shipping. I will definetly use them again. Thanks

Horrible!! Trying to return items for an EVEN exchange.. they are telling me the cost is $90 because they have to ship the new item. They have received their items and haven't mailed my replacement. They received the items on July 22 and on the 31st, I'm still trying to talk to someone. I called today and they kept me on hold for so long that their system sent me to voicemail. I will not be doing business with them again! First time customer, last time customer.