Dentmagic Reviews 1,092

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making every interaction pleasant. The service provided is frequently highlighted as exceptional, with many people appreciating the efficiency and ease of their overall experience, often noting the excellent quality of repairs that leave cars looking brand new. However, some customers were not happy with the product, mentioning instances where work was not completed as expected or new damage appeared after the repair. A few other people also felt that communication regarding these issues was poor, with staff being unable to provide clear explanations.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the high standard of repairs and the... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers describe the staff as... See more

Quality

Customers had positive experiences with quality. Reviewers frequently praise the high standard of work,... See more

Product

People report ambiguous experiences with the product. Many customers are highly satisfied, praising the... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the excellent,... See more

Based on these reviews

Rated 5 out of 5 stars

I had a shallow dent on my front near side wheel arch. Dentmagic central quoted me £156 to paintless dent remove the issue. The dent has been completely removed and all the staff are helpful and inf... See more

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Rated 5 out of 5 stars

Very straight forward process from start to finish at the Cribbs Causeway branch. One dent removed and one body work repair with respray - excellent finish on both repairs - my car looks like new. C... See more

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Rated 5 out of 5 stars

Unbelievably good customer service. Very competitive quote. First class repair done. Free courtesy car. Been a long time since I’ve had such a faultless customer experience from start to finish. Great... See more

Rated 5 out of 5 stars

Everyone hates having to get a car repaired but Dentmagic make it as pleasurable as it can be. This is a third visit to thrir Cribbs site in little more than a year. Wheel renovation, small dent and n... See more

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Rated 5 out of 5 stars

Bought a second hand genuine volvo R design tailgate roof spoiler in Silver. I got a quote online supplying photo and details of requirements. I received a quote within a couple of days took it up a... See more

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Rated 5 out of 5 stars

Excellent communication start to finish. These guys really are magic! I had a complicated dent through the top and side of my rear wing after a heavy object fell onto it right through the swage l... See more

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Rated 5 out of 5 stars

This is the second time I have used Dentmagic at Cribbs and both times the experience has been excellant. On this occasion it was an insurance claim, which required the replacement of 2 doors. The c... See more

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Rated 5 out of 5 stars

Excellent service at the Cribbs branch. Within the estimated 5-day period. Company handled the insurance company on my behalf. The staff were courteous and reassuring. They provided a courtesy car whi... See more

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Rated 5 out of 5 stars

Brilliant service, booked into see Olly and Drew they estimated the ding/dent quickly. Drew completed the work in under an hour, very professional no mark and no dent anymore. I would highly recommend... See more

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Rated 5 out of 5 stars

AMAZING!!!!! Received several quotes from a number of dent repair agents, Dentmagic were the only company to offer a paintless removal at half the cost of all the other quotes. Work was completed bey... See more

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Rated 5 out of 5 stars

I would highly recommend using Dent Magic, I have had the best experience at a stressful time. They were extremely efficient and friendly, easy to book in and arrange a courtesy car. They communicated... See more

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Rated 5 out of 5 stars

Accidentally dented my passenger door on a gate post leaving a nasty dent on the crease. I contacted Dentmagic after reading the reviews on the same day as the accident happened (Sunday).First thing M... See more

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Rated 5 out of 5 stars

This is the second time I have used Dent Magic at Cribbs Causeway Bristol, the first time I used them was for a tester on a roof spoiler for a Volvo V70 estate. After a positive experience I booked m... See more

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Rated 5 out of 5 stars

Outstanding work .having to use this company twice in a short time . I looked for a shade difference on spraying or a slight ripple where dent was . Absolutely nothing ,was done to perfection . Can n... See more

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Rated 5 out of 5 stars

Had a quote for a PDR repair. Was given 2 written options and booked in a week later. Scott did an excellent job and obviously takes a pride in his work. Would definitely recommend. Staff helpfu... See more

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Rated 5 out of 5 stars

If I could give more stars I would. Fantastic service with excellent communication throughout. Listened to what I wanted and went above and be beyond to ensure my needs were met. 100% will use DentM... See more

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Rated 5 out of 5 stars

Fantastic service with a special thanks to Ellie and Olly. My car had a badly curbed alloy and a nasty scratch on the front wing which have now disappeared! Extremely happy with Dentmagic quality and... See more

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Rated 5 out of 5 stars

Excellent outstanding customer service My car looks brand new!! I’m so happy I went to dentmagic cribbscausway! Thanks to all of you that repaired my car!! 🚗 well done! 👍 Jacqui Sibley

Company replied

Rated 5 out of 5 stars

Very easy company to deal with. Excellent service attitude. Booked in for an initial assessment of damage and quote for dent removal on the front left wing. A few days later I brought it back for the... See more

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Rated 5 out of 5 stars

Service was excellent. Free curtesy car and repair was completed within 2 days. Repair to bumper was first class and you would not know there had been any damage when it was completed. Would certainly... See more

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Rated 5 out of 5 stars

Once again,thank you very much for the fantastic refurbishment on my two alloys. First class job and a great service and I would recommend Dentmagic to anybody looking to get theirs done.You will not... See more

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Rated 5 out of 5 stars

I have been using Dentmagic for many years, their work is exceptional. On this occasion we used their mobile services for a repair on our rear bumper (Renault Clio), Daryl did a fantastic job.

Rated 5 out of 5 stars

Did an excellent job - looks like new. Had repair and respray of front O/S wing, bumper and rear N/S wing. Quote was £1400 cheaper than the main dealer- it took them 1 1/2 days. Kept me informed. Offe... See more

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Rated 5 out of 5 stars

Has a dent on my car wing due to someone in a car park. Took it to the Cribbs Causeway branch, and quickly got an estimate and also booked in for the next day which was excellent. Everyone I came into... See more

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Rated 5 out of 5 stars

The quality of the repair to my car is astonishing. I wasn't hopeful after my accident, as the damage was awful. I made an appointment for a quote at Dentmagic (who've helped me in the past) and 24... See more

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Rated 5 out of 5 stars

I chose Dentmagic for the ease of getting an online quote and also that they provided a courtesy car - they didn’t disappoint and from start to finish the service was great. I chose to take my car in... See more

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Rated 5 out of 5 stars

Everything was made easy and everything was explained fantastically. I was concerned when the incident first happened and impact was made to my car however Dentmagic were great at simplifying everythi... See more

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Rated 5 out of 5 stars

Brilliant service. Booking was easy after receiving a competitive quote and the staff were helpful, efficient and friendly. They did a great paint job on my car. Fully recommend.

Rated 5 out of 5 stars

It took less than an hour to get a quote and book (on a Friday afternoon) and the staff also accommodate all my requests. Staff is responsive and friendly, and the repair took less than anticipated. H... See more

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Rated 5 out of 5 stars

Superb job done on our Audi at Dent magic cribbs causeway Bristol. Highly recommended to others to use their service. Staff very helpful & welcoming 👍

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Rated 5 out of 5 stars

I recently had my wing mirror repaired due to a wall jumping out! The only company I wanted to fix is was Dent Magic Bristol Brislington. They are so friendly and professional. I trust them wholeheart... See more

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Rated 5 out of 5 stars

I needed some damage to my door repaired and after various quotes I decided to go with Dentmagic. The repair done is exceptional and the service I received was excellent. Kept up to date and informed.... See more

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Rated 5 out of 5 stars

Simply great customer service. Communicated throughout, helpful, professional and above all the end product is second to none. I've used this company twice now and nothing changes, their high standar... See more

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Rated 5 out of 5 stars

Another amazing job completed by Dent Magic. My husbands alloys needed attention and "Dent Magic" worked their Magic, as always. All staff friendly and professional, would never go anywhere else.

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Rated 5 out of 5 stars

Thank you to the team at Dentmagic, Whitby Road Branch. I arrived for a quote and everything was handled professionally with great advice on a respray that was poorly carried out by a previous bodysho... See more

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Rated 1 out of 5 stars

Very Unhappy. Took my car in for some repair work. I got it back with damage that wasn't there when I took it in. When I asked about this, the operative was unable to give a definite answer as to ho... See more

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Rated 5 out of 5 stars

Extremely pleased with the repair that was completed by Dentmagic, the car looks as good as new. The service from the quote to collecting the car after the repair was great. Would definitely r... See more

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Rated 5 out of 5 stars

Dentmagic did a great job as usual. Good service and decent prices. Ideal for a serial kerb rasher like myself. Would definitely recommend.

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Rated 5 out of 5 stars

Friendly, efficient, good community and excellent customer service. Good coffee if you have to wait - biscuits too. And the repair was superb, like they had really performed magic!

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Rated 5 out of 5 stars

The quality of the work was perfect, absolutely spot on. But what really made this such a great experience was the customer service. Mark was so incredibly helpful and friendly, managing to accomm... See more

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Rated 1 out of 5 stars

Awful experience. NEW SCRATCHES! WORK NOT COMPLETED! Firstly you are asked to take photos of the scratches you want work done to, DON’T DO THIS TAKE IT IN! We were assured it would it take the day to... See more

Company replied

Rated 5 out of 5 stars

I went to Dentmagic after my car got hit by someone. They were amazing. I did the online quote form, then once i had my quote I went down to confirm and book. When I went down everyone was so lovely,... See more

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Rated 5 out of 5 stars

Went to DentMagic Cribs yesterday and they did a great job on my Mazda 2 Sport. They pulled all the dents out of the roof with PDR. As someone in the detailing industry I was sceptical of PDR... See more

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Rated 5 out of 5 stars

I am very happy with the whole process, from booking the car in, to collecting my car after the repair. 3rd party insurance company paying the bill so no cost to me. I was provided with a loan car d... See more

Rated 5 out of 5 stars

Good price for paintless dent removal and Cribbs Causeway Bristol able to fit in for repair the next day. Good job done by helpful and cheerful staff.

Company replied

Rated 5 out of 5 stars

From start to finish the entire procedure was seamless. My car was ready sooner than expected. Expert work and fully valeted. Cheaper than the company initially recommended by my insurance company.

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Rated 5 out of 5 stars

Took my car along to see if they could help with door not closing properly. Very helpful, friendly chap took it and repaired the fault quickly. I would have no hesitation using this business again if... See more

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Rated 5 out of 5 stars

Repair finished ahead of time, to a great standard. The office staff were very helpful, polite and kept us informed throughout the process. Great job!!

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Rated 5 out of 5 stars

This is my third or fouth visit to Dentmagic at Cribbs. Although I always joke that I hope not to see Rich again, there at work at least, bumps and scrapes happen. The work carried out is fantastic. T... See more

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Rated 5 out of 5 stars

I had a fantastic experience with Dentmagic from start to finish. The person who carried out the dent repair was absolutely brilliant. He even called me to see if I wanted to bring the car in ea... See more

Company replied

Rated 5 out of 5 stars

Had the mobile service - absolutely brilliant- done a fantastic repair job on my car can’t see any evidence of the damage Highly recommend them

Company replied


Company details

  1. Auto Repair Shop

Information provided by various external sources

Car Body Repairs & Paintless Dent Removal


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great job

Great job. Completed on time and I cannot see where my issues were so very well done. A totally satisfied customer

April 14, 2026
Unprompted review
Dentmagic logo

Reply from Dentmagic

Hi Jack, thanks for the 5 star review!

Rated 5 out of 5 stars

Great customer service, great repair.

Great customer service from everyone I came into contact with, they couldn’t have been more helpful. Great repair too and they went above and beyond. Although I hope there is no need, I would definitely use the Whitby Rd branch again and can thoroughly recommend.

April 1, 2026
Unprompted review
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Reply from Dentmagic

Hi CG, thanks for the 5 star review, and the thorough recommendation!

Rated 5 out of 5 stars

Highly recommended!

Fantastic service, the repair was completed to a very high standard - you wouldn't know it ever happened.

The work required was booked and completed within the same week.

Highly recommended!

April 9, 2026
Unprompted review
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Reply from Dentmagic

Hi Jack, thanks for the 5 star review!

Rated 5 out of 5 stars

There was only one place that I was…

There was only one place that I was going to take my car for repair.
I’m so glad I chose this branch (St Phillips). They saved me a lot of money compared to a full body shop repair and another quote for three times as much.The dent is completely gone and the quality of work is top-tier. Professional, honest, and very skilled.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

The best repair garage in Bristol- phenomenal

I chose Dentmagic ( Whitby Road) due to their outstanding reputation and practice and was not disappointed. From start to finish they have been amazing, kind, helpful, honest and have done a phenomenal job on my car. They have guided me through each stage, provided me with a courtesy car and kept to their time limits. They are faultless and I highly recommend them.

April 2, 2026
Unprompted review
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Reply from Dentmagic

Hi LH, thanks for the lovely 5 star review, great to hear the team did a phenomenal job not only on the bodywork, but also support throughout the process.

Rated 1 out of 5 stars

Awful experience

Awful experience. NEW SCRATCHES! WORK NOT COMPLETED! Firstly you are asked to take photos of the scratches you want work done to, DON’T DO THIS TAKE IT IN! We were assured it would it take the day to resolve, having clarified twice. Arriving at 8am the gentleman then bluntly pointed out we had ‘only quoted for one door’ (this was not the case) we then proceeded to go round and asses the car multiple times. To which I had confirmation one side would be ‘done for free as would only require buffing.’ A rather bizarre question of ‘do you need this perfect for selling’ was asked, to which I confirmed no I needed this due to a hit and run, however this highlighted other parts of the car also needed attention. From that moment was the car then not treated as it would if it was going to be sold… I can’t answer that. We were then told we would need to pick up the car the next day. Multiple comments were made by that individual about photos not always being clear for the quote. This is surely your format error and maybe should offer in person quotes again? We then pick the car up the following day. Only one side has been done (to a good standard I will say) however the ‘free’ work wasn’t even touched, not only this there are now NEW scratches I have to get resolved. The lady who then dealt with us, again, tried to blame it on the photos/us. (baring in mind you can literally see the fuel cap in the image) We have used this company multiple times and we will never be returning. Shameful to blame the customer for your own system not working.

March 31, 2026
Unprompted review
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Reply from Dentmagic

Hi Bethan ,
I’m sorry we have not met your expectations on this occasion. I’ve investigated into your complaint and it seems we have a breakdown in communication.
Key points to your complaints .
1- Confirm in person - If you call us we always recommend bringing the car in but lots of customers like the convenience of sending images and getting a rough idea of cost .
All estimates by email,web form are subject to seeing in person this is stated clearly on every single estimate we send out we try our best to get these as accurate as possible but sometimes we just can’t be perfect .
2- Timeframe - You were perfectly happy with the extra half a day we needed the car for on drop off plus it wasn’t you we were dealing with all through this process.
3- The question regarding are you selling the car is to work out what standard you need the repairs done to because there’s a big difference in a free touch in to a perfect repair & paint repair so we just try to help by working out if it’s a lease return car or selling it or even keeping the car as all cases are very different .
4- Free work not done - 100% we done the FREE work and we even offered to flat & polish the scratches some more to help improve but we did explain that this free work would not be perfect and you declined on collection .
5- Rude staff - This accusation has shocked my staff if you look at all our reviews across all platforms you’ll see a very different picture.

You were happy with the work we charged you for and we are still happy for you to pop in and we can flat & polish those scratches some more & touch in the chips again for FREE .

Please contact richard@dentmagic.net if you would like to arrange we can always arrange this at the Cribbs causeway branch if you feel more comfortable.

Regards Richard

Rated 5 out of 5 stars

I had a shallow dent on my front near…

I had a shallow dent on my front near side wheel arch. Dentmagic central quoted me £156 to paintless dent remove the issue. The dent has been completely removed and all the staff are helpful and informative. I am delighted with the service at Dentmagic and will most definitely use this company again,
with no hesitation.
Thank you Dentmagic.

April 1, 2026
Unprompted review
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Reply from Dentmagic

HI, thanks for such a glowing 5 star review!

Rated 5 out of 5 stars

Work spot on, service even better!

The quality of the work was perfect, absolutely spot on. But what really made this such a great experience was the customer service. Mark was so incredibly helpful and friendly, managing to accommodate my ultra last-minute request, and really did everything he could to help me out.

Had the mobile van come to me and again the chap was super friendly and helpful, got the job done to a very high standard and everything was easy and smooth.

Would use Dentmagic again with no hesitation whatsoever, really great people!

March 17, 2026
Unprompted review
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Reply from Dentmagic

Hi Tom, thanks for the lovely 5 star review, great to hear we were able to fit you in, and complete the work to such a high standard!

Rated 5 out of 5 stars

They were honest

They were honest, helpful and constructive. Told me the limits of what they could do and charged a fair price.

March 10, 2026
Unprompted review
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Reply from Dentmagic

Hi Tom, thanks for the 5 star review, great to hear the price quoted was so fair!

Rated 5 out of 5 stars

Did an excellent job £1400 cheaper than main dealer

Did an excellent job - looks like new. Had repair and respray of front O/S wing, bumper and rear N/S wing. Quote was £1400 cheaper than the main dealer- it took them 1 1/2 days. Kept me informed. Offered a Courtesy Car if needed. Would recommend.

March 10, 2026
Unprompted review
Dentmagic logo

Reply from Dentmagic

Hi David, thanks for the 5 star review and the glowing recommendation!

Rated 5 out of 5 stars

Execellent customer service

Execellent customer service. Really pleased with the work completed. Very professional, would definitely recommend to anyone and would use again if needed in the future.

February 27, 2026
Unprompted review
Dentmagic logo

Reply from Dentmagic

Hi Lin, thanks for the 5 star review!

Rated 5 out of 5 stars

From start to finish the entire…

From start to finish the entire procedure was seamless. My car was ready sooner than expected. Expert work and fully valeted. Cheaper than the company initially recommended by my insurance company.

February 27, 2026
Unprompted review
Dentmagic logo

Reply from Dentmagic

Hi K, thanks for the 5 star review, great to hear we completed the work ahead of schedule!

Rated 5 out of 5 stars

Really happy with service provided

Really happy with service provided. Dents and scratches all sorted, within the timings given at the Cribbs Causeway branch. Polite and helpful staff.

February 26, 2026
Unprompted review
Dentmagic logo

Reply from Dentmagic

Hi KC, thanks for the 5 star review, great to hear you're so happy with our service!

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