Dent Wizard Reviews 

Superb service and delivered with a smile from Selim!

Great communications from start to finish informing me the night before that he was coming and kept me informed on timings.

Great job by Selim - finishing is just like new.

Highly recommended - this magic company can sort out any car body issues.

Thank you

Kept in touch in regards to appointment and arrived within the time scale given.
Ricky the technician/engineer arrived with a genuine smile
and set to work straight away. The care he put into every element of the repair was excellent. He was clearly passionate about his work. It was a thorough job with perfect results.
I would recommend this company and Ricky to sort out car issues whatever the problem.
Thank you

This company has just provided an appalling level of service to me in Monmouthshire. The technician failed to appear on two separate appointments in December and January. The latter with no excuse whatsoever. This has cost me two lost days of business meeting activity as I had to take the days off work to wait in. A derisory offer of a 10% discount was offered and I still await the return of my deposit. This company is not recommended to anyone

Alan the technician from Dent Wizards has been out twice over past few months to get some small dents out of my car. He is friendly, knowledgeable and great to deal with. Highly recommend him.
But the admin from the offices was poor, a bit incompetent and emails with links confirming appointments saying you could check timings etc just did not work on my iPhone or iPad. So rating dropped a star because of this.

This is a contractor that VW uses to service warranty claims. So VW is not servicing direct, they are using a contractor wherein Dent Wizards must receive approval from VW. We paid extra in our lease to have this repair service available, for any paint scratches or minor damage.

First time we booked, the technician did not turn up. Next booking, the appointment was rescheduled last minute (queen's death) and booked over 30 days later. They came out, did a survey, never contacted us again and never followed up for an appointment to actually fix.

Only after threatening breach of contract, they came out 1 year later, right before we had to hand the car back, and did a partial job... and we still had to pay £198 with VAT for "minor paint" damage.

I honestly do not understand how companies like this are allowed to trade.

Darren attended and was fantastic in sorting out my dent. Highly recommended

I claimed through my insurance for alloy wheel repair. Came out refused the job complaining of multiple issues with the wheels and quality of work from previous company. Left with impression they didn’t want the work which surprised me in this day and age. Should have rejected the job when I sent pictures in to save everyones time. My insurer has reinstated previous company who actually did a great job and just got on with things.

Darren Mclear fixed three small dents in my Jeep. He took 15 mins to complete the task. The car is back to as new condition. Communication was good and Darren arrived on time. He was professional and courteous. Would recommend.

They kept me informed of my appointment from when I booked the appointment. on the day the guy informed me he was going to be early he made a great job of the repair well done Alan

As so often repeated here, terrible customer service, huge issues with mis management, and when they get it wrong WOAH!!! They dial the bad attitude up big time! One repair technician frightened me and made me feel very intimidated and did it on a Ring doorbell camera…did he realise or care you ask!!! Yes and not remotely…they still employ the guy which says a huge amount…along with the frequently noted bad customer care…about the customer care policy of Dent Wizard 🤗🤗🤗

This is the second time I have had to use this company due to my insurance when I purchased my vehicle. Both time have been a nightmare. The technician was good and I have no issues with the work they carried out. Their so called planning department is incompetent. The first time I used them i explained I was only at my home address 2 day a week. The same days to make it easier for them. It took me calling them 6 times before they offered me an appointment on the days I had specified. This time they were meant to be coming tomorrow and the technician called to ask if he could change the day as the office had booked in more jobs then he was able to do. I said NO this has been booked for a month and I have taken time off work. As I am self employed this is costing me money. Then their planning department just sent through a new date without any communication. I called and they as good as said tough. They do not care and now I have placed an official complaint with them. I told them they can cover the £60 excess I have to pay due to their incompetence and not even having the decency to call and explain anything. I will also be calling my insurance to lodge a complaint with them as well. They have the worst planning department and customer service I have ever encountered 🤬

Don’t work with this company. The technician was a no show for my appointment. I was given no rescheduled date or time, no accommodation for my wasted time. I had to keep calling dent wizard to see what was going on. I talked to the manager, Ryan who was very rude. All he did was make excuses and talk over me. Ryan insinuated that it was my fault because I’ve gotten this repair done multiple times already and that I didn’t reach out sooner. Doesn’t matter how many times I have this repair done, it’s unlimited under warranty- that’s why I paid for it. I reached out immediately, your staff just didn’t notify you. I had to when I realized a manager wasn’t aware. He said that even if someone showed up, they would send me away because it was an issue that they couldn’t fix… it’s a cosmetic issue on the tire that I’ve gotten done two times before with them. I think if someone did show up, the service would have been provided. It’s just another excuse. The communication, customer service, and effort this company has is horrendous. I just keep getting excuse after excuse on why they can’t fix my car, why they didn’t show up, why no one has answers for me. Don’t spend your money on them. A customer should feel satisfied after their experience even if there were bumps in the road. This is not the case.

Thank you Sarah! Another great repair to my alloys. Sarah has been to us twice now. Both times on arrived on time and very helpful. Good communication before with arrangements and ensures you are happy with the repairs before she leaves. Thanks!

Dent Wizard came to the rescue after the company that had been booked to originally repair my alloy (Revive! UK) didn’t bother to turn up. I received regular texts leading up to the repair letting me know all was going to plan and the engineer contacted me the night before my appointment to give me a 2 hour slot for when he would turn up.
I have to say that Adam the engineer was brilliant (regret that I didn’t get his surname to fully name check him)! He has carried out two alloy repairs for me and both times, he was really helpful, pleasant and a credit to the company.
Highly recommended!

Hopeless, failed to turn up, no call or notification despite thier booking notification asking you not to waste Thier technicians time by not being in

Absolutely great work done on my car by Sarah, she has been reliable and professional on both occasions that we have had work done on our cars. Explained everything to me and was very accommodating due to the weather.

Thank you Sarah so much for bringing my mini coopers wheels back to life, after hitting many curbs!!
Super professional! Had her come to my home twice now for repairs and have been great everytime! Highly recommend

BE Aware: this company has the audacity to privide you appointment 8 weeks post booking.And I'm london based, not Aberdeen. I went through my insurance company and DWZ hides behind this as its very busy.
Go with the team at REVIVE as I contacted them and they provide the repair at an excellent level 24 hours after booking! now that's service

Superb dent removal by Darren from Hamilton
Dent was caused by corner of a shopping trolley.
I could not believe there was no sign of the dent whatsoever once Darren had worked his magic
Very nice Guy, explained everything he was going to do etc
Have no question about recommending him
Stuart West Lothian

Have used Dent Wizard a few times on different cars in the last few years and the professionalism of the technicians who attended has always been 1st class in ensuring the repairs were carried out to the highest standard. July 2022 was the most recent and Selim (the technician) did a brilliant job in doing a front wing repair and car bonnet scratches repairs. He was extremely thorough in ensuring all looked as good as new once completed and was very customer focused throughout. Thank you DW for sending such an experienced technician.