The gowns I purchased were of the highest quality but I found the attention to detail and bespoke customer service truly world class. I was guided throughout the process of purchasing, returns, monogr... See more
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I do not normally write reviews good bad or indifferent. But feel Derek Rose a company who produce night wear and similar must be praised. Have known of their existence for over 50 yrs purchasing for... See more
Company replied
Ordered personalised pjs online. Made a mistake with the thread color, so I emailed them and got an immediate response confirming what I would like. Spoke to a lovely lady called Lynn, who was extreme... See more
Company replied
DR products are beautifully designed and of the highest quality material that has a very comfortable feel to the body. DR customer service is marvelous. They answer every question and solve every prob... See more
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Company details
Written by the company
Whether it is time spent alone, or time with friends and family. We want to help you feel good, look good and make the most of these moments. Understanding and appreciating the value of free time is what we call... Feel Good Living. Our brand mission is to design products to enhance these valuable moments.
Contact info
Victor Mill, Worrall Street, Congleton, CW12 1DT, Cheshire, United Kingdom
- 0800 9961995
- clientservices@derek-rose.com
- www.derek-rose.com
4.7
Excellent
142 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Lightning fast delivery
Lightning fast delivery! Overnight service including order, transport and hand-over.
Very flexible help in correcting size of garment.
April 16, 2026
Unprompted review
Reply from Derek Rose
Good Morning Bo,
Thank you so much for your kind review. It's so nice to hear from you again.
We are proud to give high quality service for products that last for years. Putting our customers at the heart of everything we do, time and effort into the design and production has always been a priority.
Best wishes,
D. R. Team
Tradition plus efficiency, what we can expect more?
Good products with efficent service in a scenario of full professionality and courtesy.
Tradition plus efficiency, what we can expect more?
Vittorio
March 6, 2026
Unprompted review
Reply from Derek Rose
Good afternoon.
Thank you so much for your lovely review! We’re really pleased to hear that you enjoyed both our products and the service you received. Combining our long tradition with efficient, friendly service is exactly what we aim for, so it’s great to know that came across. We truly appreciate your support and look forward to seeing you shop with us again.
Best wishes,
DR team.
Don't last, very disappointed.
These look great, feel great. BUT they do not last! The elastic loses its ping very quickly and for a pair of shorts costing 300 euros they should have more longevity.
Real shame. Would have stuck to these as go to swimshorts brand, but for that money and lack of lasting wear, absolutely not.
February 27, 2026
Unprompted review
Reply from Derek Rose
Hello Vivienne,
Thank you for taking the time to share your feedback. We’re really pleased to hear that you loved the look and feel of the shorts, but we’re genuinely sorry to hear about your experience with the elastic losing its resilience.
This is most unusual for us, as longevity and quality are extremely important to our family brand particularly at this price point, so we’re very keen to understand what’s happened here. Unfortunately, we’re unable to locate any order details from this review.
Could you please get in touch with me directly, my name is Gary and I'm Head of Private Sales, my contact email is gary.johnson@derek-rose.com
We’d really appreciate the opportunity to investigate this properly and resolve it for you as quickly as possible.
We take concerns like this very seriously and would truly value the chance to make things right.
Look forward to hearing from you soon!
Best wishes,
Gary
I have recently bought Derek Rose…
I have recently bought Derek Rose products from Harrods, Mr Porter and most recently directly from Derek Rose online.
All the purchases have been of excellent quality and design - especially my Duke Cashmere Dressing Gown in charcoal! My recent interaction with Beckie at customer service Derek Rose was nothing short of professional, charming and extremely helpful.
A superbly run five star family business!
February 6, 2026
Unprompted review
Reply from Derek Rose
Good morning Frank,
I hope today finds you well, and we thank you for taking the time to leave your amazing 5-star review.
We pride ourselves on delivering exceptional service to match our wonderful products, and we are so pleased to hear that you are happy with the customer care that you received from Beckie – she will be delighted to read your kind words.
Take care, and we look forward to seeing you shop with us again soon!
Best wishes,
DR Team
Excellent product and customer service!!
January 16, 2026
Unprompted review
Reply from Derek Rose
Good Morning Christian,
Thank you so much for taking the time to leave your review.
We put a huge amount of time and effort into the design and production of our products – putting our customers at the heart of everything we do.
Hope to see you again soon.
Best wishes
D. R. Team
Unbelievably good customer service
Unbelievably good customer service. Good products too, only swim shorts I will buy. Had an issue with an older product and it was replaced with a new one within a week, even though they had no obligation to. Wholeheartedly recommend.
December 23, 2025
Unprompted review
Reply from Derek Rose
Thank you so much for this fantastic review! We’re absolutely delighted to hear that you’ve had such a positive experience with both our products and our customer service. It means a great deal to us that you trust Derek Rose for your swim shorts, and we’re especially pleased we could help resolve the issue with your earlier purchase.
Your recommendation truly means a lot to the whole team. Thank you again for shopping with Derek Rose — we really appreciate your continued support.
Excellent customer service
Excellent customer service, nothing is too much trouble. Lara pyjamas are amazing such good quality and so comfortable can’t wait to get my new cashmere sweatshirt and pants for Christmas just beautiful items. Lynn from customer service was so helpful like all the other members of the team.
December 19, 2025
Unprompted review
Reply from Derek Rose
Thank you so much for your wonderful review and kind words. We’re delighted to hear that you’ve had such a positive experience with our customer service — we’ll be sure to pass your lovely feedback on to Lynn and the rest of the team.
It’s fantastic to know you’re enjoying the Lara pyjamas and finding them both comfortable and beautifully made. Your new cashmere sweatshirt and pants sound like the perfect Christmas treat — we hope you love them just as much.
Thank you again for shopping with Derek Rose. We truly appreciate your support and look forward to welcoming you back again soon.
The pajamas are elegant
The pajamas are elegant, and the customer service is excellent. Beckie did an excellent job taking care of a special order request that I had. Very pleased with her and Derek Rose.
December 12, 2025
Unprompted review
Reply from Derek Rose
Good Morning,
Thank you for taking the time to leave a review.
All at Derek Rose aim to give our customers a hassle-free shopping experience. We were all pleased to help with your experience.
May I take this opportunity to wish you and your family a Wonderful Christmas.
I am a 1st time customer from the USA…
I am a 1st time customer from the USA and while Leary of purchasing out of country, I & my daughter were extremely/pleasantly surprised in the product! Additionally purchase & delivery was, how to say Amazing! My wife I am sure will love them..cheers 🎄
December 9, 2025
Unprompted review
Reply from Derek Rose
Thank you so much for shopping with Derek Rose and for sharing such a wonderful review!
We’re delighted to hear that your first experience purchasing from abroad was such a positive one, and that both you and your daughter were pleasantly surprised by the quality of our products. It’s fantastic to know that the ordering and delivery process felt seamless — that’s exactly the experience we aim to provide for all our customers, wherever they are in the world.
We hope your wife loves her gift, and we truly appreciate you choosing Derek Rose.
Cheers, and wishing you and your family a very happy holiday season!
Poor quality men’s underwear
Poor quality men’s underwear. The waistband puckers after a few washes (washed by hand, hung to dry).
December 9, 2025
Unprompted review
Reply from Derek Rose
Good aafternoon.
Thank you for taking the time to share your feedback and for shopping with Derek Rose.
We’re very sorry to hear about the issue you’ve experienced with the underwear waistband — that’s certainly not the quality we expect for our products. Our customer service team will be more than happy to look into this for you and help find the best solution. If you could get in touch with your order number, we can investigate right away.
We appreciate you bringing this to our attention and look forward to resolving it for you.
Amazing after sales service
Amazing after sales service. Really great men’s underwear! Must have if you enjoy quality and fashion.
December 4, 2025
Unprompted review
Reply from Derek Rose
Good Morning,
We're all so pleased that you're delighted and have given us 5 stars.
We put our customers at the heart of everything we do, using only the finest fabrics and materials.
Always hoping to give a hassle-free shopping experience.
Best wishes,
D. R. Team
Satisfied Customer
I have bought various pieces of clothing from Derek
Rose over the years, and have found the quality of their fabrics, as well as the style and designs to be exceptional I am very pleased with my purchases, and when I need to return or exchange an item the customer service response is excellent. They are a very user friendly company to deal with, and the items are always delivered in a timely manner, as promised.
October 16, 2025
Unprompted review
Reply from Derek Rose
Good evening.
Thank you so much for your kind words and continued support! We're delighted to hear that you’ve enjoyed both the quality and style of our pieces, as well as your experience with our customer service team. It’s wonderful to know that our efforts to provide exceptional products and a smooth shopping experience are appreciated. We truly value your loyalty and look forward to welcoming you again soon.
Best wishes,
DR team.
DR is a great product
DR is a great product, and customer service in particular Lynn is super helpful assisting with any issue that arises.
October 9, 2025
Unprompted review
Reply from Derek Rose
Thank you so much for your kind words! We're thrilled to hear that you’re enjoying DR and that Lynn was able to assist you. Providing excellent support is very important to us, and your feedback means a lot. We truly appreciate you taking the time to share your experience!
Amazing support and very reliable…
Amazing support and very reliable company. Great quality.
October 6, 2025
Unprompted review
Reply from Derek Rose
Good Morning Carlos,
Thank you so much for choosing to shop with Derek Rose again, and for taking the time to leave your wonderful 5-star review!
We are delighted to hear that you are happy with the customer care that you received from our Team – your kind words are truly appreciated!
Enjoy your new garments, and we hope to hear from you again soon.
Best wishes,
DR Team
Exceptional product and service
Ordered personalised pjs online. Made a mistake with the thread color, so I emailed them and got an immediate response confirming what I would like. Spoke to a lovely lady called Lynn, who was extremely helpful. I received my two personalised pjs in less than 48 hours of placing the order. The pjs came in beautiful packaging. I’m so happy with my purchase and the exceptional service! Thank you Lynn at Derek Rose!
September 19, 2025
Unprompted review
Reply from Derek Rose
Hello Yasmeen.
Thank you so much for your wonderful review! We’re delighted to hear that you love your personalised pyjamas and that they reached you so quickly. It’s great to know Lynn was able to assist you with your order — we’ll be sure to pass along your kind words to her. We’re so pleased you’re happy with both the product and the packaging, and we truly appreciate you choosing Derek Rose. We look forward to welcoming you back again soon!
Best wishes,
DR team.
Great company, great products and great service!
I have been buying Derek Rose clothing for over 15 years now. My wife and I are both huge fans, PJ, dressing gowns, cashmere lounge wear, underwear, tee shirts, linen and silk! Everything they do is beautiful and such high quality. If there is ever a challenge, the customer service team are amazing. It is a pleasure to wear what they create. Huge fans - Chris & Julia - Melbourne
September 19, 2025
Unprompted review
Reply from Derek Rose
Hi Chris & Julia,
Thank you so much for your wonderful review and for being loyal Derek Rose customers for over 15 years. We’re absolutely delighted to hear how much you both enjoy our collections – from pyjamas and loungewear to t-shirts and luxurious silk pieces. Knowing that our designs bring you comfort and joy really means the world to us.
We’re also so pleased our customer service team has been able to support you whenever needed. Your kind words and continued trust are truly appreciated.
Best wishes,
DR team.
Absolutely outstanding customer service…
Absolutely outstanding customer service (Alicia) and exactly what you'd want and hope for from a brand of their calibre, but so rarely get. They make you feel respected, valued and appreciated which only services to remind and reinforce why you chose them in the first place.
September 8, 2025
Unprompted review
Reply from Derek Rose
Good afternoon.
Thank you for shopping with Derek Rose and for taking the time to leave us a review.
Thank you so much for your kind words! We’re thrilled to hear that Alicia provided you with the level of service you deserve. Making our customers feel respected, valued, and appreciated is always our top priority, and it means the world to know we were able to deliver on that promise. We truly appreciate your trust in us and look forward to serving you again.
Best wishes,
DR team.
Outstanding customer service
Outstanding customer service - to the level I've never experienced before. I contacted customer service to ask about a pyjama I had seen, but couldn't find anywhere and had, to be honest given up on. Fay, the service agent, somehow found it - in stock I suppose, because it was not online, so they must have made an exception for me, so I could buy even though it was from an earlier season. She had everything prepared for me in an easy two-click link and now the pyjama is already on its way to me. You don't find this level of service everywhere and I'm truly astonished.
September 1, 2025
Unprompted review
Reply from Derek Rose
Good evening.
Thank you for shopping with Derek Rose and for leaving us a review.
Thank you so much for your kind words! We’re absolutely delighted to hear about your experience. Fay will be thrilled to know that her effort made such a difference and helped you find exactly what you were looking for. We always strive to go the extra mile for our customers, and it’s wonderful to know it meant so much to you. Enjoy your new pyjamas, and we look forward to assisting you again anytime you need us!
Best wishes,
DR team.
Our favorite leisure clothing brand
We started with just one t-shirt and now , already for few years, it's my husband's favorite brand for leisure clothing - he owns at least 30 t-shirts (pima cotton and linen), shorts, trousers and now also swimming shorts.
The quality of the garments is exceptional - they are soft, breathable and they last! My husband wears them daily and he loves them!
As an online customer , we would also like to add that the whole shopping process is seamless and with utmost attention to details - starting with the packaging design, fast delivery process and attentive and personal customer service.
Thank you!
August 19, 2025
Unprompted review
Reply from Derek Rose
Good Afternoon Anya,
We're delighted to see that you've used your valuable time to offer such kind words.
We strive to constantly give high standards of both garments and service. Giving you a hassle-free shopping experience to maintain that Good Living Feeling.
Don't hesitate to let us know if we can help in any way - always a pleasure.
Best wishes,
D. R. Team
My experience in securing a pair of james blue cotton trousers
My experience in securing a pair of trousers was nothing short of exceptional. The entire process unfolded with an elegance and effortlessness that is rare to encounter in today’s marketplace. From the very first interaction to the final confirmation, every detail was handled with the utmost precision and grace. The customer service was not merely attentive — it was truly top-tier, anticipating my needs before I had the chance to voice them. Seamless, refined, and executed to perfection, the service was a testament to what I would call a masterclass in client care.
August 18, 2025
Unprompted review
Reply from Derek Rose
Good evening.
Thank you so much for sharing such a thoughtful and eloquent review. We are truly delighted to know that your experience with us felt seamless and refined from beginning to end. Anticipating our clients’ needs and providing attentive, graceful service is at the heart of what we strive for, and it’s wonderful to hear that reflected in your words. Your kind feedback is not only deeply appreciated but also inspiring to our team. We look forward to welcoming you again and ensuring every future experience is just as exceptional.
Best wishes,
DR team.
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