We were with my family in Towers Rotana, Dubai. Our opinion about DerTour: - good prices, - good transaction execution, - on-site care, - luxury transport between airport and hotel - app and tra... See more
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Wir waren für zwei Wochen in Kenia. Die fünftägige Safari war der absolute Hit. Die Lodges, der lokale Guide, Die Route sowie der National-Park waren traumhaft. Auch mit dem Wetter (März ist die Übe... See more
Company replied
Finnaly is over... A trip to Japan wih Dertour Romania. Good itinerary, best japanese guide, Michi, our savior. The romanian group guide.... what a horror.. not a single information in 12 days on the... See more
We booked 3 hotels using detour! We previously check them of course cause not all of them were good/acceptable, but the one we choose were great and even the price was very good compared to other onli... See more
Company details
Written by the company
Die DERTOUR Group ist die Reisesparte der REWE Group. Sie zählt zu den führenden Reisekonzernen in Europa. Unter das Dach der DERTOUR Group gehören rund 200 Unternehmen. Sie beschäftigt rund 15.000 Mitarbeitende weltweit. Jährlich verreisen Millionen Gäste mit einem ihrer Reiseveranstalter oder Spezialisten. Zur DERTOUR Group zählen u. a. die Veranstalter DERTOUR, ITS, Meiers Weltreisen, Kuoni, Helvetic Tours, ITS Coop Travel, Billa Reisen, rund 2.000 Reisebüros (u. a. DERTOUR, DERPART, Kuoni sowie Franchise- und Kooperationspartner) sowie Hotelmarken wie Sentido, Aldiana und ananea. Auch vor Ort ist die DERTOUR Group für ihre Gäste aktiv: Mit 71 Büros ist das konzerneigene Agenturnetzwerk in 31 Reiseländern präsent. Die Mitarbeiterinnen und Mitarbeiter der Zielgebietsagenturen betreuen die Gäste der DERTOUR Group von der Ankunft bis zum Abflug am Urlaubsort.
Contact info
Emil-von-Behring-Str. 6, 60439, Frankfurt am Main, Germany
- +49 (0)69 9588-00
- trustpilot@dertouristik.com
- www.dertour.de
3.5
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 54% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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bad very bad just bad
August 2, 2020
Unprompted review
Very bad service
Very bad service. We booked an accomodation, got confirmed that everything was okay and 10mins later the accomodation wasn't free anymore. We called several times and they assured us that we could still book for an additional price of 25 euros per person. A lot of calls later everything was okay, but again they cancelled it some minutes later. Very bad service and you can't trust them. Don't use this site.
August 30, 2019
Unprompted review
No holiday - thanks to Dertour
Booked a travel to Mallorca to 2500euro and suddenly they changed it t 4200euro. We have everything on writing, and they said it was a system failure. But they only gave us 2 options, accept the new price or cancel.
This is under al critique.
June 3, 2019
Unprompted review
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