The package arrived open at the pick-up point. It was clear that the poster was damaged. I refused to accept the package, and asked Desenio for a refund. The refund was denied because I "did not file... See more
Company replied
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See what reviewers are saying
I’ve ordered several pieces from Desenio, and every experience has been smooth from start to finish. The artwork quality is amazing, the packaging is secure and professional, and the shipping was q... See more
I was so impressed by the quality of this print! Because of its low price (I also got it during a sale), I was worried it wouldn’t have the clarity or quality of photography prints that cost three tim... See more
I did not realise you had to put the prints in the frames yourself, as if they were photos. I also thought the prints would not be paper posters. At least the colours were correct.
Company replied
Company details
Written by the company
When our customers are happy and satisfied, we are happy and satisfied!
Contact info
United States
- (740) 238-4149
- info@desenio.com
- www.desenio.com
3.5
Average
6K reviews
Replied to 85% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love buying from Desenio
I love buying from Desenio. I have a wall of their prints and I change them out for Christmas. I fell in love with the Noel print. The colors matched perfectly and it was on sale. When it arrived I took the frame down and took the back off to put the new print in. I realized I already had it! It was behind the one I leave up most of the year. I must have bought it last year and forgot. Obviously I must have really liked it! I’ll try to remember not to buy another one next year. Lol
November 23, 2024
didn’t receive full order / no customer service
I only got 1 print. I ordered two and needed these as Christmas gifts. Happy to update the review if I can get my order overnighted to me in time.
November 23, 2024
Reply from DESENIO US
Dear customer, We sincerely apologize for the inconvenience of not receiving all the products you ordered. We understand how frustrating this can be, especially when you're eager to enjoy your purchases. Our Customer Service team has reached out to you directly to address this matter and ensure a resolution. Please check your inbox for further details, and don’t hesitate to respond with any additional information we may need to assist you. Your satisfaction is our top priority, and we are committed to making this right. Thank you for your understanding and patience as we work to resolve this for you. -DESENIO
Missing items, no support — Feels like a scam!
I am extremely disappointed with my experience. I ordered four prints, but only received two of them. The website claims delivery within 4 business days, but it’s been over 14 days and I’m still waiting for the remaining two prints.
To make matters worse, their customer support is awful. It takes several days to get a response, and even when they do reply, there’s no real resolution or update on my missing items. I feel completely ignored as a paying customer.
At this point, I’m starting to question the legitimacy of this company. Is this a scam? I paid for a full order, but I’m only receiving half of it. Buyers beware — I would strongly recommend avoiding this site unless you want to risk throwing your money away.
December 14, 2024
Unprompted review
Reply from DESENIO US
Hi Gustavo,
We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.
Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward. Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
DESENIO
Reply from DESENIO US
Hi Lisha,
We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.
If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.
Thank you for bringing this to our attention, and we look forward to assisting you further.
DESENIO
Package wasn't delivered to the correct…
Package wasn't delivered to the correct location and I was never notified that the package was delivered. These issues lead to the package being stolen by another individual and Desenio claims it isn't their responsibility and will not provide a replacement. I've purchased items from Desenio in the past without issue but will not be doing so in the future because of this issue.
November 21, 2024
Reply from DESENIO US
Hello,
We sincerely apologize for the challenges you've faced with delivery. We understand how frustrating this can be, and this is not the level of service we aim to provide our valued customers.
We are committed to ensuring that every aspect of your order, including delivery, meets your expectations. While we strive to maintain high standards with our freight partners, unforeseen circumstances can occur.
Thank you for your patience and understanding. Your feedback will be shared with our freight partner to help improve future services. If you have any specific concerns or questions, please reach out to our Customer Service team — we're here to assist you.
Thank you for bringing this to our attention. We appreciate your feedback and hope to restore your confidence in our services.
DESENIO
super easy to use desenio's website to…
super easy to use desenio's website to order a poster that was framed and ready to hang... perfect fit for my bathroom. plus there was a great sale, so the art was very reasonable. in addition, the product was sent to me quickly and it was well packaged.
November 20, 2024
Great quality
The quality of the prints are awesome ! It looks like a real oil painting ! The delivery was on time ! And my walls looks stunning !
November 21, 2024
Company sent wrong size of both…
Company sent wrong size of both products ordered. When I emailed customer service no one replies
November 18, 2024
Reply from DESENIO US
Hi Erin,
We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.
Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.
Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
DESENIO
The customer service was amazing
The customer service was amazing. There was a glitch in my check out and I competed 2 purchases. Customer service voided my second purchase and honored the sale that started the day after my purchase. Will order again!
November 18, 2024
Beautiful quality!
November 19, 2024
Reply from DESENIO US
Hi Irene,
We’re very sorry to hear your posters were damaged during transit. We take great care to package all orders securely, using durable tubes or flat packaging based on the order’s size and nature. Our goal is to protect your items with high-quality materials, and we regret that this wasn’t your experience.
As we couldn't find any contact information with your review, please reach out to our Customer Service team directly. This will help us resolve the issue promptly and find the best solution for you.
Thank you for your understanding. We look forward to assisting you and ensuring your satisfaction.
DESENIO
High quality paper and the print was…
High quality paper and the print was great! The packaging ensured that it arrived wrinkle free and undamaged. Very happy and would order again.
November 18, 2024
I LOVE my print!
My print is beautiful and it has a textured look which makes it look even more expensive than it was, lol! Easy to find what I was looking for, and received it within 1 week of ordering. Overall great experience! Will use Desenio again for sure!
November 17, 2024
Scott was great but my WRX GT was better!!
Scott was great to work with, he was very transparent and made the whole buying process very easy. I absolutely love my car and probably will be a lifelong Subaru customer.
November 17, 2024
My poster looks exactly like the…
My poster looks exactly like the picture. I enjoyed going through all the design options and art.
Please keep the discounts coming. This is a fun way to add to your space.
November 17, 2024
Meh experience.
The prints are good quality. The frames are very cheap and flimsy. I got prints on a massive sale and in total they cost me under $50 for three.... My total at checkout was $225! You do the math how much I paid for three frames with a 10% discount. Absolutely not worth it. I got all excited to buy something based on a recommendation and turns out, joke on me. It also took longer to ship than advertised.
November 16, 2024
Reply from DESENIO US
Hi IB,
We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.
If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Regarding the price, it is highly unusual to have the price change after purchase. We would like to investigate this further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.
Thank you for bringing this to our attention, and we look forward to assisting you further.
DESENIO
Good Quality
The prints look beautiful along with the frames. They are packed well and ship quickly! Easy to install and display.
November 15, 2024
The custom photo was the wrong size by…
The custom photo was the wrong size by just about an inch which is really frustrating. Had to either cut it myself or jam it into the frame. Would not recommend this company for custom prints because of this (photo quality was great though)
November 13, 2024
Reply from DESENIO US
Hello,
Thank you for sharing your feedback on Trustpilot. We genuinely appreciate your input and are truly sorry to hear that your experience did not meet your expectations. Our goal is to provide a seamless and enjoyable shopping experience, and we regret falling short in your case.
We are committed to continuous improvement and carefully review all feedback to enhance our processes. Your comments will be shared with our team so we can address the issues you’ve raised.
If you have any further details or if there’s anything we can do to rectify the situation, please reach out to our Customer Service team directly. We’re here to help and would appreciate the opportunity to resolve your concerns.
Thank you once again for your feedback. We hope to restore your faith in us and provide the quality experience you deserve in the future.
DESENIO
Great quality prints
I love the quality of my prints. They are clear and the colors are vibrant.
November 12, 2024
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