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Desertcart Reviews 

13,295
•
TrustScore 4.5 out of 5

4.7

Online Marketplace
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Review summary

Created with AI, based on recent reviews

Evaluating 3,885 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and responsiveness, making interactions pleasant and efficient. Many people highlight the excellent customer service, noting quick issue resolution and a supportive approach. Reviewers also report positive experiences with their orders, often receiving products in good condition and within promised timeframes. However, some customers also noted issues with product accuracy, such as receiving faulty items or products that did not match their descriptions. A few other people also felt that customer service response times were slow, leading to frustration regarding issue resolution and unexpected charges. Additionally, some reviewers experienced problems with incomplete or untrackable orders.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, helpfulness,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Service

Users describe positive interactions with service, frequently highlighting its speed and efficiency.... See more

Product

Reviewers highlight ambiguous aspects of product experiences, with many praising the product quality,... See more

Order

Customers had positive experiences with order, with many reviewers reporting efficient handling of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent product base and strong customer care officers. I met Allen a customer care officer. Very carefully and a great supervisor of my products. I am very happy to purchase the products at minimu... See more

Rated 5 out of 5 stars

Representative Shruti Verma was very professional and courteous resolved my matter quite swiftly. A very happy experience all round. Thank you keep up the good work.

Rated 5 out of 5 stars

Shruti was excellent in handling my case Received a faulty item which would have happened in manufacturing, asked for another one to be sent - no issues at all and l didn’t even have to sent faulty... See more

Company details

  1. Online Marketplace

Written by the company

Hi, Desertcart is not about us, it’s about you. Desertcart strives to provide you the best online shopping experience in the MENA Region. We bring you the largest variety of products from around the world insured and at affordable prices. We hope you enjoy using our site, and thank you for preferring Desertcart.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

13K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(13,295)

3,702 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

This is the best medicine for asthma i…

This is the best medicine for asthma i was suffering from my childhood very badly suffered by asthma around fifteen years this medicine proscribed by Dr Ali kumblai from mangaloure unit hospital that was a life changing moment of me.now i am in 33

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Faulty item replaced

Shruti was excellent in handling my case
Received a faulty item which would have happened in manufacturing, asked for another one to be sent - no issues at all and l didn’t even have to sent faulty one back - was disposed of.
Putting in the request via the desert art portal was so easy for downloading photos etc
Thank you for making this transaction easy

July 30, 2026
Unprompted review

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