My order came missing (minute hand) on…
My order came missing (minute hand) on the clock

Reply from dESIGNoBJECT.it
Dear Pierre,
Thank you for your message. We sincerely appreciate your feedback and understand your concerns regarding the missing second hand on the wall clock you received.
First of all, we would like to clarify that the clock is fully functional and of high quality, and it includes the minute and hour hands, as expected. We believe there might have been a small mix-up in your email, where you mentioned the minute hand instead of the second hand.
Please allow us to explain:
In the past, especially with overseas shipments, the second hand, being very thin and delicate, often arrived bent or dislodged during transport. To ensure the mechanism remained protected and the product arrived in perfect condition, we decided to replace the second hand with a refined metal cap that maintains both the precision of the clock and the elegance of its design.
That said, you're absolutely right to have pointed out the discrepancy with the product images. We should have updated the gallery sooner, and we apologize sincerely for this oversight. Following your report, we have immediately revised the images to reflect the current version of the product more accurately.
We would also like to kindly note that your message reached us during the night due to the time zone difference. Our team responded as soon as the business opened in the morning. In these cases, especially when dealing with a handcrafted, small-batch product from a design company with over 30 years of experience, we believe it’s worth waiting for a response before posting an extremely negative review.
Finally, we apologize again — not only for the image oversight, but also if our choices in refining the product were not clearly communicated. We truly believed that customers choosing our pieces from abroad did so to bring into their homes a unique, artisanal product, not a mass-produced, standardized item — and we’re sorry if that expectation wasn’t met in full.
We remain at your complete disposal.
Warm regards,
dESIGNoBJECT Team







