Desmond Motors Reviews 

Great from start to finish. Sales executive Noel was more than helpful with any questions and queries. I had a specific geely spec and colour in mind and he done everything possible get it sourced for me and get myself and my partner on the road.

Perfect experience.

I recently received a letter from Ford regarding an urgent update on my 10 year old Focus. Having had no previous dealings with Desmonds in Omagh, i phoned them to see if they could help me with the issue.
Within a couple of minutes, an appointment was booked, and today the software update was carried out by the courteous and professional staff in Desmonds.
I wouldn't hesitate to recommend Desmonds in Omagh.
Thanks again.

Recently bought a Brand new 2026 Geely starray EMI Max. I had the pleasure of dealing with Noel, who was absolutely fantastic from start to finish. Noel, made the whole journey from viewing to purchasing extremely easy. Noel had all the answers to any questions, and made me feel as ease throughout our conversations. No request was too much!

I would highly recommend Desmond’s, and Noel himself who is full of knowledge and had a clear passion for his role.

Went to desmonds looking to buy a ford kuga.told them how much I had to spend,they took photos of my car to value as a trade in.they told me they would get me a kuga within the week.i texted the salesman after a week.he said he would ring me in a few hours.that was 6 weeks ago and im still waiting 🤣🤣🤣🤣🤣

Thankyou Desmonds for sending me over the edge to the point where I could throw myself off the Foyle Bridge. Missold me a Nissan Navara that had an internal Failure and multiple other issues. Truck went into the garage more than 5 times and you won’t accept a formal rejection. Now the complaint is being dealt with by trading standards and is waiting to be picked up by the Motor Ombudsman, not like it would take a bead of sweat out of this company of scanners anyway. Thankyou for wrecking my mental health for coming on 12 months and ruining me financially as now i am going to have to get rid of the vehicle myself having wasted all these months paying over £3,000 in total after monthly payments , over £3,000 in deposit for a vehicle I had no ideal use of. I hope yous finally get caught by the relevant authorities and stop wrecking peoples lives as i’m not the only one and i have evidence to back up everything i’ve said.

DO NOT WASTE YOUR MONEY buying a new or used vehicle from Desmond Motors.

They are extremely dismissive, slow and difficult to deal with. Having purchased a used Nissan Qashqui, I spent the next 6 weeks negotiating with Liam (GM) and his team to fix and engine leak, 2 weeks after I purchased it on the Buncrana Road.

Once the oil leak was fixed, I had to return the vehicle for a second issue. I go the run around about parts, Liam cited that it is Ford I should have bought, his staff were not available for timely updates when all the while I had to transfer and continuously extend my insurance policy onto two terrible, old and what were the mechanic run around cars disguised as 'courtesy cars' in lieu. The vehicle was returned to me the first time with an empty tank while it was in the garage, what I assumed was being repaired, without any reason or reimbursement. Customer care is poor, after sales service is poor.

Stephen did very quick and excellent communication in sorting the Ranger Raptor in 48h. Excellent services at sales that turned bad once I drove off.

Absolutely not happy about it that you guys dont authorise when the garage local ford dealer could never get hold of service team and I authorise the work following the email protocol and now warranty cant be claimed. Why provide the warranty when you dont wanna give. Absolutely frustrating. And I am making an official ford complain.

Following issues followed after being drove home 300 odd miles from dealership. Its been in the dealership at ford for 17 days.

Wet belt overdue (about to snap)
4 discs
Service
Tailight out
Number lights out
Tailgate wont open
Green lines on the sync screeny
Glove box stays half open

I dont know how you guys (Desmond) passed the MOT.

Nothing personal against the sales personnel, but the way communication and this was treated after we did the official way.
I dont deserve to be treated like this. It was a gift for my wife as her first pickup. Lost the essense of this

I have just purchased a 2022 Ford Fiesta from Desmonds Strand Road. From my viewing of the car in the forecourt until my driving the car home our salesman John did an amazing job. Any queries I had were quickly dealt with and he stayed in touch by phone until my car was ready. I cannot recommend him enough if you are thinking of buying a car. I would also like to mention Majella the receptionist who was helpful, knowledgeable and very approachable. All in all I had a great experience. So thank you.

AVOID AVOID AVOID!!!! LIES AND EMPTY PROMISES!!!!!
the bridge end dealers do nothing but string u along and tell u what you want to hear. Bought a vw crafter at £21000 and was put off getting the van on numerous occasions as in the sales man’s words “just want to make sure everything’s right for you and get it fully serviced and valeted” so though fair enough, when I finally picked the van up I got to my work the following day met with low coolant lvl so rang Desmond’s to be told keep an eye on it and they would get it booked in, I asked surely the coolant would have been topped up following the service to which I was told of course it would have. I preceded to pull the dipstick to see black oil and opened the air filter to find a dirty filter the van was never serviced. I left the van back and was told i had to ring my insurance to claim for a courtesy vehicle which my insurance wouldn’t do so Desmond’s said I could use their van but would have to charge me £50 a day for insurance which obviously I wasn’t going to do they had the van for weeks and only managed to sort the service and the leak,the van needed the bumper fixed and the rear door sorted as it had cracked at the hinge am still waiting have had no call from them they’re obviously happy to leave customers annoyed as soon as they get their money. Do yourself a favour and avoid at all costs. I Have heard from so many disgruntled customers.

I just bought a second hand Sharan and had the pleasure of dealing with Michael Clarke. Right from 1st contact he gave us the incentive to travel up and view the car. As he wanted to give the car a full service and valet it was not available to take away there and then. He was very accommodating in arranging the car to be delivered and without asking provided a few extras to sweeten the deal. He is a credit to Desmond Motors and has great customer service.

Top class service from start to finish by Raymond working out of omagh centre

AVOID!!! Bought a used car from Desmond's in summer 2023, before I shook hands I noted the keys for the car were not working correctly, I asked the salesman to put it right which I was assured would be done. Fast forward a year, multiple phone calls and visits later I'm still no further forward and am left with a car that only starts in cold weather . Desmond's advised me that it would cost them too much to put right despite initial assurances it would be. I'm left with no option but to put the problem right from my own pocket.

I have waited a year to write this review as I thought I would give Desmond's every chance to fix the problem, it's got to the stage where the car hardly ever starts and I need to remedy the problem with the keys myself.

I wouldn't advise using Desmond's at all, they strung the problem over a year, swept it under the rug and hoped I would go away. If you are using them, make sure any problems are put right before you part with your cash

I bought a second hand van for sixteen thousand pounds. On the website it stated all vehicles are fully checked topped up with fuel taxed and tested. The sales person advised incorrectly regarding the vat and price and I was left paying 3000 more. The door and ventilator was broken and 2 keys were faulty 3 lights damaged and was advised they would all be fixed. The day after buying the battery went flat and didn't hold a charge, I had to bring a replacement over myself or risk getting stranded, the local garage condemned 4 of the 5 different cheap brand tyres as either too old and missmatched type and unevenly worn. And then the engine warning light came on. It needed a new EGR valve! Weeks later it went in one light and EGR fixed. I had to get the door, tyres and battery fixed at my expense due to safety. My mechanic checked the rattle in the suspension when Desmonds claimed no faultd and finds that all steering mounts and bushes plus six wishbone bushes are broken!!! Weeks later lights and the suspension plus the ventilator are replaced but the vent is still broken and I was told keys should be checked at VW. Months later still no word on refund for door, battery, tyres and keys plus the new heater is still not blowing. When they looked at the the vents again they even BREAK the dashboard too, and BREAK the new vent switch as well, so now it only blows at max power! It's over seven months later at this point, and ONLY NOW do they refuse to pay for repairs to door tyres or keys. I talk to manager and they agree to pay for battery and one key but DO NOTHING for another month! When I go down to chase it up they spitefully REFUSE to even pay for a key and ONLY THEN do they order the new ventilator that they broke. The dash AND vent broken by them still, keys broken from new, refund for all the repairs not received and it's now NINE months since the purchase.
I have been fobbed off, lied to, treated with contempt and arrogance to my face! The manager spitefully refused the promised refund after I complained! Having spend over six hundred pounds extra I still have a van that locks and unlocks itself randomly with the blowers going at max all the time but no air goes to the demisters!

Blown away by the service provided by Desmonds Ford Derry last week. Victoria took my call regarding broken mirror indicator. Super kind and helpful. Called me back and got car in and sorted as soon as part arrived. Was fixed while I waited.
Not used to service like this!!!
Thanks Victoria
Kind regards
John

My wife was purchasing a vehicle from Desmond's which was one month shy of 6 years old and had 64,500 miles. I enquired if a new timing belt had been fitted and the salesman checked on this and said it had never been replaced but he booked it in with a Dacia dealer to have this done. Received a phone call the next day to say the vehicle had a timing chain as opposed to a belt which did not need replacing until 125,000 miles! On this basis my wife continued with the purchase and after doing 10,000 miles the chain snapped. Dacia told me that the chain should have been replaced before they sold the vehicle to us but Desmond's don't want to know or do anything about it even though they gave us incorrect information to make sure we would buy the vehicle. This was shameful on their part so we are taking the case to the Financial Ombudsman. Will never buy anything from them again.

I purchased what was advertised as the ‘manager’s special’ van only to find after a couple of days that there was a serious judder when reversing up even a slight gradient. I left the vehicle in only to be initially told there was nothing wrong with it. Eventually the garage agreed a clutch was needed and then kept my van for 3 days wherein a clutch was allegedly fitted - the vehicle was worse in return and the garage had the audacity to tell me ‘they all do that!’ Still waiting on restitution, cowboys plain and simple

Car ordered in September. Registered in October 2021!
Delivered by Johnsons on the afternoon of Friday 15 October. This is where I thanked Luke and placed excellent feedback on your social media. On Monday 25 October I received V55, cheque photocopy of retention certificate and a letter from DVLA requesting original retention certificate to be sent which I hadn’t ever been asked for. Upon receipt of this document, I called Eileen as her name and contact number were on V55 and she said the paperwork shouldn’t have been returned to me but to yourselves – bearing in mind if it hadn’t been returned to myself, I would be none the wiser with regards to driving an untaxed vehicle. Eileen asked me to put in post that afternoon to which I did including my original retention certificate as required. I also text Luke to advise him of the issue.
That evening I checked and realised the car was not registered, ie: not taxed and checked with my insurance company, DVLA and Police whom all said I could not drive my car as wasn’t legal.
The following day I rang asking to speak to someone in charge and was told they were in a meeting; however, eventually I spoke to a man called Liam who said it was an admin error and that DVLA were aware so effectively still alright to drive. At this time, I asked for compensation as have a brand-new car sat on the drive that I cannot use and had to find alternative transport to enable getting to work. I was advised on Friday 29 October that the said paperwork had arrived with them, and would be immediately sent off. In the meantime, I removed my old vehicle off the forecourt from sale and had to tax and insure it whilst my pride and joy sat on the drive. I rang Ford Credit questioning why they had released payment on an unregistered car, and they advised me to log a case with Ford to which I did and to contact the dealer for assistance. I have rung and chased DVLA several times over the past 4 weeks chasing for an update. Angela from Ford initially agreed that your dealership should supply or pay towards a replacement car, and I was promised a call back from yourselves to which never came. I believe Ford Credit contacted the zone manager to no avail too.
In the end I got hold of Bob Tully and Simon Finch for assistance in trying to get this sorted.
Upon an email being sent to yourselves I then received a text from Luke stating the dealership had rung DVLA directly and promised to ring them every day until the vehicle was taxed.
On Tuesday 16 November I receive an email sent on from Luke and Eileen from the DVLA apologising for the delay and stating the vehicle is now taxed.
In total 3 weeks of inconvenience and cost to myself all due to a small admin mistake which never should have happened.
The stress and additional cost incurred by me is unacceptable and I don’t expect to be treated in this way with no offer of financial assistance. To be honest it is only the fact that contact from management within Ford that suddenly you took action. I am disappointed and know without my local dealer it could have been much worse.

I mitigated my losses by removing my old vehicle from sale which had been placed on the dealerships forecourt rather than incurring fees to get a hire car which was more reasonable for me to incur.
The detrimental and undue stress caused to me and the old vehicle now having 400 more miles on the clock therefore maybe a loss to the original sale price too. Still to date no reply to my email or letters sent.