DestinaHolidays Reviews 

562
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Customer service in resolving issues by Charlie was excellent. Accommodated all my requests with no fuss. The confirmation of my E-Tickets came through within the hour and able to book seats, meal res... See more

Rated 5 out of 5 stars

I was initially skeptical due to the good price I got on a one way ticket to Dublin, but I traveled and have been back, so it's legit. Easy peasy, will use again, highly recommend!

Company replied

Rated 5 out of 5 stars

Although unsure at first, I confirmed via the internet that DestinaHolidays was legit. I booked 2 one way flights to Barcelona and SAVED $1000 on each Polaris business class ticket! After confirmatio... See more

Company replied

Rated 5 out of 5 stars

My daughter recommended I use the app that led me to your site. I expected lots of glitches, restarts and redirects. But your site was wonderfully transparent, offering choices and ease to use. Found... See more

Company replied

Company details

  1. Tour Operator
  2. Travel Agency

Written by the company

Custom made tour packages, Sightseeings, Hotels, Cruises, Group travel. Our tailor-made itineraries are curated to accommodate all your travel requirements and to give you a wholesome experience.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

562 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(562)

22 reviews in the last 12 months

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Rated 5 out of 5 stars

Ease of application use.

Ease of application use.

Although my final review depends on if and when my departure flight actually departs on schedule and if not, how difficult it will be to communicate information with DestinaHolidays for contingencies.

February 26, 2024
Unprompted review
Rated 5 out of 5 stars

Betty was very professional and patient…

Betty was very professional and patient with me. I had several issues credit card related which frustrated me and demonstrated Betty's patience. When necessary she contacted me by phone to assist and confirm.

The only thing that is a nuisance is on a multi sector flight, some flights are operated by another carrier which complicates seat and meal selection.

Thanks for your assistance Betty.

February 8, 2024
Unprompted review
Rated 1 out of 5 stars

NO TRUST

I booked my ticket last night and received an email asking me to justify my credit card with a photo, a document and proof of identity. I was told that by the time I replied, the price had increased by $250, although on the website I still had the same price for my trip. They were unable to confirm the price or the information. I cancelled my trip. NO CONFIDENCE AT ALL

January 29, 2024
Unprompted review
DestinaHolidays logo

Reply from DestinaHolidays

Dear Customer,
Reason that your credit card was flagged as fraud.

1 - The phone number you provided at time of reservation does not exists.
2 - You have given the billing information as Quebec state & city, whereas the Credit card used is not issued by a bank in CA.

To avoid FRAUD credit card payments, yes we have to ask for proof of documents.

Rated 5 out of 5 stars

Normally don’t go through travel agents…

Normally don’t go through travel agents but found these guys through sky scanner. The communication is prompt, a bit informal, but they are working for you and get the job done. You tell them what you want, and they make it work. If you really have a tricky itinerary, Destina is the place to go. Well done Sumair.

January 19, 2024
Unprompted review
DestinaHolidays logo

Reply from DestinaHolidays

Dear Dani,
We truly appreciate your time to review our services.

Thank you
Customer Support.

Rated 5 out of 5 stars

Smooth and easy booking

Smooth and easy booking. Quick confirmation

November 28, 2023
Unprompted review
DestinaHolidays logo

Reply from DestinaHolidays

Thank you for your review, we appreciate.
Safe travels.

Rated 1 out of 5 stars

Terrible company who does not stand…

Terrible company who does not stand behind the reservations they make. We booked business class flights from TPA - LGW. The return flight was cancelled by British Airways and Destina did not assist us to get back to TPA in business class. We eventually returned to TPA in economy class routing through Miami. We requested a refund for the unused business class ticket and Destina told us to contact the airline. I will never use the company again, and highly recommend that no-one else uses them too. They deserve to go out of business. Not only would British Airways not speak to me re a refund because I did not book directly with them but American Airlines charged me $50 to speak with them about the reservation. Nothing has been resolved.

September 21, 2023
Unprompted review
DestinaHolidays logo

Reply from DestinaHolidays

Since the airline canceled the scheduled flight, were you able to contact British Airways to resolve ?

Rated 4 out of 5 stars

Overall it's good

Staff actively communicated with me - that's good! But the staff have too strong an accent, so it's not easy to follow what they say.

November 11, 2023
Unprompted review
Rated 5 out of 5 stars

Jaydan is amazing

Jaydan was absolutely amazing he followed-up with me and did everything he said he would to help me. He went above and beyond to provide the most excellent service. From now on I will be recommending Destina Holidays to friends and family because Jaydan was so wonderful. I will use them to book my trips in the future. Amazing service I can not say thank you enough.

November 5, 2023
Unprompted review

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