After reading lots of worrying reviews on Facebook and here I just wanted to say that our experience has been excellent. After BA cancelled all flights to Abu Dhabi we spoke to D2, got through quickly... See more
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Excellent App and website, well laid out and lots of choices! We were looking specifically for a hotel, easy to filter and search with almost immediate confirmation. Great option available, dependent... See more
Company replied
About to travel after booking months ago with all respective hotels confirming and then they cancel your booking just before traveling - no alternative no solution. Avoid this website unless you want... See more
Company replied
I booked a hotel in London through Destinia as it was a lot cheaper than booking directly or through other 3rd parties like Booking dot com. I was a little apprehensive but it is legitimate and there... See more
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Company details
Written by the company
En la Agencia de Viajes Online Destinia.com le ofrecemos las mejores ofertas en hoteles, vuelos, apartamentos, alquiler de coches y cualquier servicio relacionado con los Viajes. 902 303 555
Contact info
4.5
Excellent
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have had an issue with a hotel change…
I have had an issue with a hotel change from this company and Heba Ibrahim was amazing, she managed to resolve the issue. She was very kind and caring. Thanks Heba
April 25, 2025
Unprompted review
Reply from Destinia
Dear Valdete, thank you very much for your support!
Our travel agents really appreciate such words and we´ll share them with Heba!
We hope we can continue to help you in the future.
Best regards,
Destinia
Good prices and a very good contact for…
Good prices and a very good contact for questions, changes etc
April 8, 2025
Unprompted review
Reply from Destinia
Hello Bremdeur, thank you very much for your words!
We hope we can continue to help you in the future.
Wishing you safe and happy travels.
The Destinia Team
Satisfying service
April 7, 2025
Unprompted review
Reply from Destinia
Dear Mark George. Thank you very much for your support! Our travel agents really appreciate such words and we always share them with the team. We hope we can continue to help you in the future. Best regards, Destinia
Good service and great deals
My booking didn’t go through on the website but they called me to explain why and complete the booking with no delay. Salah (Ext.619) was extremely helpful.
March 22, 2025
Unprompted review
Reply from Destinia
Dear Caroline, thank you very much for your words!
We are glad to know that everything worked out in the end with your purchase!
Wishing you safe and happy travels.
The Destinia Team
Great customer support provided by Ruan
Great customer support provided by Ruan (ext. 114). He was very proactive and friendly, resolving my issue very quickly. Highly recommended!
March 24, 2025
Unprompted review
Reply from Destinia
Dear Bruno. Thank you very much for your support! Our travel agents really appreciate such words and we always share them with the team. We hope we can continue to help you in the future. Best regards, Destinia
Good support on phone
Mr. Martin Fernandez was very helpful on phone. He followed the topic as he promised and called me back next day to solve the topic.
March 20, 2025
Unprompted review
Reply from Destinia
Dear Firat, thank you very much for your support!
Our travel agents really appreciate such words and we always share them with the team.
We hope we can continue to help you in the future!
Best regards,
Destinia
Schneller Telefonsupport
I booked 4 Rooms in Hurghada Gravity Hotel for 7 Person.
Destinia called me to confirm the booking.
Very pleasant and efficent!
In Hurgada 2 days before departing I booked another 2 roms for extendes stay!
The hotel could not find the booking the next day, I complained to Destinia and the respond was super : Destinia called the hotel and send a email to fix the problem. Destinia called me twice to confirm all is confirmed. A few hours later the Frontoffice Manager found the reservation for the 2 roooms.
Top Quality and the company responded instantly
Can recommend higlhly
March 11, 2025
Unprompted review
Reply from Destinia
Dear Manfred. Thank you very much for your support! Our travel agents really appreciate such words and we always share them with the team. We hope we can continue to help you in the future. Best regards, Destinia
Dawn Towle
I was recommended to Destinia by a hotel in Furaventura and have been booking through them for the last 18 months I love the way you can ring them and talk to a human not a machine . I have never had a bad experience with them . The staff are lovely so helpful .I holiday alot as I have now retired , I don't go for exspensive hotels 2 or 3 stars but find there descriptions of the appartments are spot on and there prices very reasonable. I'm older and not great with the Internet they make it so easy for me to book my holidays
February 27, 2025
Unprompted review
Reply from Destinia
Hello Dawn, thank you very much for your words!
We are very happy to hear from you again!
Your words motivate us to keep improving and help you to enjoy your holidays!
Greetings from the Destinia team
Great service from Salma
Great service from Salma, she was very courteous and resolved my issue promptly with good understanding. Thanks.
February 17, 2025
Unprompted review
Reply from Destinia
Bonjour Faisal, merci beaucoup pour le soutien! Nos agents de voyages apprécient énormément ce genre de mots que nous partageons toujours avec l'équipe. Nous espérons pouvoir continuer à vous aider à l'avenir. Cordialement, Destinia
Always find the cheapest prices for the…
Always find the cheapest prices for the same hotels as other platforms with them, moreover their support is the best. Special Thanks to Salah 619 !
February 11, 2025
Unprompted review
Reply from Destinia
Dear Jorge, thank you very much for your support!
Our travel agents really appreciate such words and we´ll share them with Salah!
We hope we can continue to help you in the future.
Best regards,
Destinia
Everything is okay and thanks for all…
Everything is okay and thanks for all health
February 5, 2025
Unprompted review
Reply from Destinia
Hello Faysal, thank you very much for your words!
We hope we can continue to help you in the future.
Wishing you safe and happy travels.
The Destinia Team
Reliable booking agency with an excellent service
Since 2018 I already stayed in about 20 different hotels in various countries booked with Destinia and all trips went allright. If there were just minor issues with the booking, we sorted everything out quickly with their excellent service.
There will be always some issues over time when you travel regularly - nothing is perfect, but this agency is very close to it and definitely one of the reliablest I ever used.
February 6, 2025
Unprompted review
Reply from Destinia
Hello Marian. thank you very much for your words!
We are very happy to have you travelling with us again!
Your words motivate us to keep improving and help you to enjoy your holidays!
Greetings from the Destinia team
It is a scam
It is a scam - we arrived to no room and had paid for it
February 1, 2025
Unprompted review
Reply from Destinia
Dear Sara. We are sorry for the inconvenience of your booking.
We have opened an internal complaint and we will investigate what happened.
Our Customer Service Department will contact you as soon as possible.
Regards,
Destinia
ZERO STARS!
ZERO STARS!
Agreed to refund following mix up in booking and room not advertised correctly on their website!
AVOID!
January 5, 2025
Unprompted review
Reply from Destinia
Dear Basit. We are sorry for the inconvenience of your booking. We have opened an internal complaint and we will investigate what happened. Our Customer Service Department will contact you as soon as possible. Regards, Destinia.
Destinia FRAUD and UNPROFESSIONALv - Take care!
The villa we booked (Villa Moniz in Funchal) was ok. Unfortunately, the landlord agency Destinia S.L./Lovelystay is not reputable at all. We advise against booking with this provider.
Unfortunately, the whirlpool was defective, for which we were offered a refund on the already prepaid rental price. Unfortunately, the refund was not made despite weeks of e-mail and telephone exchanges. We think that it was never intended to transfer a refund to us. Unfortunately, the employees are not professional either.
We also had to criticize two curious processes. During our 18-day stay, craftsmen came 2x on different days without prior notice to the lower floor of the villa, where the bedrooms are also located. We were frightened both times and once we were even in bed. We wrote this to the provider, but never received an answer.
Unprofessional all along the line and not recommended. What a pity. We will never book with this agency again!
January 2, 2025
Unprompted review
Reply from Destinia
Dear Andrea. We are sorry for the inconvenience of your booking. We are currently investigating your case. Our Customer Service Department will contact you as soon as possible. Regards, Destinia.
YOUR SITE IS DOWN OR WHAT???
December 23, 2024
Unprompted review
Reply from Destinia
Dear. We are sorry for the inconvenience described.
It seems we went through a small issue, but it is already solved.
If you still need help, please provide your reservation number, so our Customer Service department can contact you as soon as possible.
Regards,
Destinia.
Salah was very helpful
Salah was very helpful, concise and profesional. He arranged my booking at the best price after I had problems booking. Thank you Destinia and most of all thank you Salah.
December 18, 2024
Unprompted review
Reply from Destinia
Dear Ros, thank you very much for your support!
Our travel agents really appreciate such words and we´ll share them with Salah.
We hope we can continue to help you in the future.
Best regards,
Destinia
Great customer service go Mo Saleh on Ext 619
Great customer service I needed to change my reservation due to my flights being cancelled. Mo Saleh on ext 619 was exceptional made all the necessary changes was extremely efficient. Great Service Destinia highly recommend
December 17, 2024
Unprompted review
Reply from Destinia
Dear Kelly, thank you very much for your words!
We are glad to know that everything worked out with your reservation.
Wishing you safe and happy travels!
The Destinia Team
Today we arrived in Lissabon in hotel…
Today we arrived in Lissabon in hotel Lisboa where we will stay for 5 days.
We also booked our transfer at Destinia.
The transfer was perfect because of our cab driver Miguel. The drive was safe and informative. Thank you Miguel!!
Hope to see you next Sunday again
December 4, 2024
Unprompted review
Reply from Destinia
Hello Jeroen, thank you very much for your words!
We are glad to know that everything is going great with your trip, including the transfer service chosen for your vacation.
Wishing you wonderful days in Lisbon!
The Destinia Team
the person i spoke to is called salah…
the person i spoke to is called salah he helped me with my booking quickly and smoothly.
November 8, 2024
Unprompted review
Reply from Destinia
Hello, thank you very much for your words!
We hope we can continue to help you in the future.
Wishing you safe and happy travels.
The Destinia Team
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