Deutsche Post Reviews 

This company is a joke! You know why???
I had a goddamn parcel small parcel to receive, waiting at home and they bell my door, i open the door from apartment. They click again, i open door again and i take immediately elevator to go down, but guess what? They left a goddamn paper saying "We've tried to deliver parcel but we couldn't reach out to you" Is this a F@$£@ joke??? I injured my leg and now you're asking me to go to your crap post-filiale? Your website doesn't even have a goddamn contact support number or e-mail to complain.

Your workers are garbage, they don't even wait for me to go down.

F£@£$ your company and your workers, you all people are even racist, the workers in post-filiale even looking at their customers with rude eyes like what? Did we commit a crime or what? You have to respect your customers who are paying for the shipping fee. What is this for a crap experience come on!!!!???
Your worker can't even wait 1 minute!!! Look, 1 minute!!!!!!! For me to go down?
Crap company such a fool joke, worst experience.

Not to mention your workers in filiale inside are like racist because of my hair.
I went, was on queue, i went to the counter to send brief, and what does the worker in filiale say? "You need to be in queue" are you blind you old grandma? Im at the f@$@ing queue with cameras surrounded around me, if you're blind get the fu£$£$€ out of your job and don't think you're doing anything right as a German person for mistreating someone with black hair and eye colour that's called racism and it's unacceptable.

Such a terrible experience, you guys are a big shame with a joke workers. First of all, get a proper worker, DHL, Hermes and all other parcel delivery guys WALK THE STAIRS UP TO DELIVER MY PARCEL TO MY DOOR, but what is your worker do? THEY WALK AWAY!

Six weeks ago my family sent me a tracked parcel containing dresses that I needed to have altered before attending my sister's wedding in a few weeks time.

Deutsche Post apparently attempted to deliver it a month or so later (they absolutely did not) and had informed the recipient (again, no such thing) and would subsequently send it back to the UK.

I tried contacting customer service via phone call - I speak German, by the way, but bloody good luck to you if you don't with these guys - only to be promptly disconnected when transferred to the international handling. I've sent an email/message through their online customer service form to no avail.

The tracking updates are utter nonsense and completely made up and 5 days ago I also apparently requested that the parcel be sent to another address?! Then it magically appeared back in the logistics centre 4 days ago. 3 days ago they said they were returning to sender in the UK and 2 days ago it was finally recorded as being in Germany but with no further information to be found. The update is hilarious: 'the postal company of the destination country may provide further information on its own website' - while I'm ON the destination country's postal company's website.

Jesus wept. I give up and still have no bridesmaid dress for my sister's wedding.

I used registered mail service to send my passport from Norway to the UK visa centre in Berlin, needless to say this was very urgent. It arrived in Frankfurt the following working day, got stuck at the International logistic centre in Frankfurt for ten working days before being forwarded to the Berlin logistic centre, where it delayed for another five days. Finally, they attempted to deliver it to the visa centre on Saturday! On a Saturday, come on! This is an office address which runs from Monday to Friday. They only attempted to deliver it once and then decided to return it back to the sender. This was a complete waste of time!

I feel like I'm again wasting my time here writing this, there are over 2000 negative reviews on this site, and they haven't improved a single bit.

I also called the customer support a few times and no one spoke English there!! Very disappointed with the service, unprofessional and useless!

To begin with, even if Trustpilot implements a zero-star rating, I would still request negative ratings because there is nothing positive about Deutsche Post. I sent an important letter from Germany to France on April 11th, and it hasn't been found in over 3 weeks. Even the Egyptians had better postal service in 3000 BC than Deutsche Post, so next time, I'd rather entrust my letters to pigeons.

Absolutely useless!!! I was pleased when I saw my international package was being handled by the Germans but there tracking systems is very bad with no information and their customer services telephone line is useless, no help 1 out of 10. I’d give 0 stars if possible! No live chat, no email option.

2 parcels over 2 months no update, i dont care how long it will take, just want to know if it's already lost....could you just update the parcel status as it's still in your place, that will make me feel better.
the worst courier i used, never touch again....

I posted by special delivery a Birthday present to my daughter in Berlin from UK. It has not arrived after 9 days........heartbreaking.........A country that prides itself on efficiency has the worst Post Office in Europe....

Update: Hello Deutsche Post, I opened the link, but it was in only in German. Can you please send me the same link in English?

I have a shipment with tracking number LY340452996DE, and its status: "Departed Deutsche Post Mailterminal" still hasn't changed since 03/03/2022. I tried to track the shipment on my local postal service website as well, but it still hasn't been added to the system, which means that the package has yet to be shipped to my country. I emailed you about it a week ago, but I didn't get a reply back. Please provide me with updates on its whereabouts ASAP.

Absolutely appalling service!
Paid £15 (Euro equivalent), for EXPRESS post from Germany to UK, it took TWENTY days!
So called 'Tracking Service', is literally non existent!
I will never purchase anything else from a German seller unless they offer dispatch via any OTHER Postal service!

The slowest post service ever. A package can sit at the same location for days before moving to the next one where it also is stuck.

Yet again the completely useless and pathetic Deutsche Post failed to deliver my post from UK to my son in Germany. First they lied that no one was in when they attempted to deliver, they lied again saying a note had been left, then the miserable imbeciles said the package had been refused by the recipient!
Germany has a reputation for punctuality and good service, Deutsche Post is the complete opposite, they are a disgrace. My parcel is once again on it’s way back to me. It’d be safer and quicker sending post by carrier pigeon next time.

I DIFFERENTLY AGREE , 71 YEARS AND NEVER HAVE I HAD SUCH BAD SERVICE IN ANY OTHER COUNTRY ,IN A SHABBY POSTOFFICE IN TUNISIA CAN GET PARCELS AND MAIL TO NEW- ZEALAND CHEAPER ,QUICKER AND WITH A SMILE!!!!!!
I AM TIRING TOO LOCATE A PARCEL FROM FLENSBURG TO NZ FROM 12.12.2021 .I TOOK THE TIME TOO DO HOME FRANKING , CHEAPER THAN PRIORITY POST AT THE COUNTER ,NOW IT IS AND HASNT BEEN IN THE SYSTEM. ALL MY EFFORTS HAVE COME TO ABSOLUTLY NOTHING .EXCEPT DISCOURAGING EMAILS FROM D POST , WHEN I ENTER MY NUMBER IN T/T IT HAS DE AT THE END / IT IS CHANGED TO EN????

First of all, a BIG middle finger to Deutsche Post and its pathetic service. They lost my extremely important registered letter inside Berlin. Even after more than one-month Deutsche post could not deliver the letter, they simply said "Oops, we have lost your letter". Can you imagine, in the 21st century the way Deutsche post operates is in the medieval age?
Finally, another middle finger to those from Deutsch post who give a "generic and cold" reply to this review... hope you find a better job than copy/pasting the same generic reply to all reviews... reply only if you are a looser

The worst ever service I received in my life.Poor customer service, Imagine a situation I sent a very important registered mail to Italy which obvious was not delivered.Oh my God It is still Stuck in Deutsch Post.I have tried to make several calls but the only answer is to be patient.Firstly It was a very urgent document that obviously I paid extra to get it delivered but it was not delivered due to miscelleneous reasons.It is taking forever to get back to me.I can not recommend it please if you have to send a very urgent letter.Definately I will never use it again.So much Dissapointed🤔😭,Imagine a scenario I have to call but I can not explain my situation in English🤔🤔🤔🤔

My dual citizen son moved to Lubeck for a job. He paid extra to send a small envelope package via express mail on December 21, 2021. I received it January 24, 2022 in Virginia, USA.

I shipped a box November 2, 2021 and he went to a local post office to check on the status of the package 5 weeks later. He was told it never got to Germany. He tried to have it traced in Germany to no avail. I tried tracing it from the US side. I eventually received the box at the end of January, 2022, after giving instructions to have it returned to sender if lost. It had been sitting in Frankfurt and was postmarked December 4, 2021. So it could be returned to Virginia and not delivered to Lubeck?

My son still hasn’t received 2 cards that were mailed February 8. My mail used to get to Germany, or from Germany to the US, faster in the 1980’s-90’s! I know we’re having issues in the US with the way our postmaster is running things, but Germany used to have a wonderful postal system, what happened? I have 3 more boxes yet to send and I don’t know who to trust to get the job done. I think Vikings sailing their longboats could get the job done faster crossing the ocean and navigating Germany’s rivers.

From Sweden I have tried to send a pack 2 times, which ended up in Deutsche post’s hand. In both cases they were unable to deliver.

WORST CUSTOMER SERVICE I’VE EVER HAD.
They shut the phone on me 5 times for speaking in English. They simply refused to help me even though they know how to speak in English, very well. All I wanted to know is where my package is and why have I not received it yet. All agents were so RUDE. I am DISGUSTED and extremely mad with the treatment I received. They have absolutely no respect for foreigners. I will never contact this company ever again, all they did was shut off my phone callS while I was in the middle of explaining my problem to them. DISRESPECTFULL 🤯. ABSOLUTELY DISAPPOINTED.🤬🤬🤬🤬

I sent a birthday gift to Germany in October and a Christmas card in December. Both deliveries disappered and after three months are still missing.

DHL deutsche post very bad experience. parcel stopped from December 15th in Germany to today January 29th. Code: LY324178575DE
absent customer service, prices higher than the competition, delivery times not respected (always if the package arrives)

I am waiting on a parcel that has been shown to be in Koeln, Gernany for almost two weeks now. It is an order from an online shop that has to come to my country Bulgaria. For some reason it's in Germany for a long time with no updates anymore. I have contacted the online shop first but they don't know what is happening either. I have tried contacting the German post office, the only bit of info I received from their site is that tey're waiting for information on my parcel, I'm not sure what this means exactly. I'd be glad to know what is the problem, why is there no update and when can I expect my package to come to my country, it's been more than a month of waiting from the moment I paid for the parcel. Maybe customs is taking long but I have given all correct address information. Not sure what can I do, can German post help? I'd be thankful