Devercycles Reviews 19

Ordered my new giant on Thursday morning and received Friday lunchtime, absolutely amazing service, Maurice was so helpful and nothing was to much trouble for him , it will definitely be the only bike shop I will use again and I will be recommending it highly to everyone I can, thank you again Maurice for your amazing service.

I recently bought a Giant TCR Advanced from De Ver Cycles, and the service I received was outstanding from start to finish.

When the bike arrived, I had a couple of setup questions while finishing the final assembly at home. Julian and the team were incredibly patient, helpful, and happy to talk things through, even sending over the relevant manuals so I could sort things correctly. Nothing was rushed, and every interaction was friendly and understanding.

It’s rare to find such a high level of customer service, and a lot of bike shops could learn a lot from the way De Ver Cycles looks after its customers.

I highly recommend De Ver Cycles and will definitely buy from them again.

Thanks again to Julian and the whole team.

I’ve just bought my new Giant bike from Dever Cycles and the service has been absolutely outstanding.

I’ve been to many bike shops over the years, but none like this. The team’s knowledge is exceptional. Troy spent a full hour going through my new bike with me, explaining every component in detail — which was incredibly helpful as I’ve never owned a bike this advanced before. Julian also kept me fully updated on the build and collection timeline, which I really appreciated.

And of course, the shop is headed up by the legendary Maurice. When I’m back in six weeks for the follow-up check, I’ll definitely be picking up a copy of his book.

In short: if you want the best bike shop around, go to Dever Cycles.

I bought my touring bike from De Ver 28 years ago and it's been my bike ever since. Maurice Burton, the founder of the company, built the frame just as I'd asked, and I love it.
Now it's time for a bit of a refurb, and I'm planning a total repaint. Problem is, I wanted to keep the DE VER decals because I'm proud of my rare bike. I sent an email to ask if the shop had any I could buy. Next thing, Maurice himself is on the phone explaining that he doesn't build frames any more. Tragedy. But then, he said that if I send him a stamped, addressed envelope, he could send me some old spares that he's still got kicking around.
How about that for service?

The team at De Ver Cycles are always super helpful and responsive. Easy to get hold of and will fix issues quickly. I've purchased a full bike and several many high-end accessories from them. Very reliable and highly recommended.

I found DeVer Cycles having searched for a specific bike to purchase. The price was great and when I called the shop to discuss some of the details, Maurice couldn't have been more friendly or helpful.

At my request, he changed one part of the bike from standard setup (the stem length). Maurice also advised that due to an issue with the original specification of the bike, the store had upgraded the wheels. All this for a heavily discounted price.

Having placed the order on Saturday afternoon, the bike was delivered by FedEx on Tuesday. Well packaged and just as agreed, the wheels and stem had been changed.

Great service, fantastic price and very happy to recommend - 5 stars all the way.

Cannot fault De Ver Cycles. Bike arrived very well packaged and arrived extremely quickly. Only regret was not going in store to buy! I’ll certainly be getting my next bike through De Ver! Thank you!

Great personal service from Maurice and team. Thanks guys! Paul E

Rude and aggressive from the moment I walked in. This isn't the first time it's been like this. I've visited 3 times and each time leave bemused that people talk to customers like that.

Held of reviewing until I used my new bike. Bought a Giant Defy Advance 1 and couldn’t be more pleased. Great bike, great service and great price. When I called De ver they were always helpful. It came pretty much built, I only had to attach the saddle, bars and front wheel.

I have purchased 3 copies of The Maurice Burton Way, a book that highlights the early days and later professional career of Maurice Burton. I was really surprised that Maurice took time out to enquire whom he should sign each copy to. Great experience throughout, correspondence and delivery, topped by reading the book itself. A great story well worth reading.

Purchased a 2023 Giant Defy Advanced 1 (105 Di) for my wife who’s eventually decided that if I’m not going to cut bike time she might as well join me! Before completing the order online I felt I needed to have a chat with De Ver. My call went to voicemail but minutes later I was contacted by Maurice Burton himself, track star of yore and the proprietor. He took interest in ensuring the bike sizing would be suitable. He was extremely reassuring and came across as an all round good guy. Thereafter communication and updates on consignment were exemplary. The bike was shipped up to me in County Durham in perfect order with not a sign of impacting on the packaging (DPD incidentally). I’m pretty au fait with bike mechanics so it was straightforward but I think I should mention that the instructions put together by De Ver for adding the included tyre sealant (tubeless dispatched without it so it doesn’t leak) was explained very clearly and made very easy for anyone with no prior experience. The seat post battery arrived fully charged (Shimano Etube app shows charge and enables you to configure gear change preferences etc). Bike now ready for her to head out at the weekend weather permitting. All in all an excellent purchasing experience.

Another great job from the guys at de ver. Solved my problems quickly and professionally. Highly recommend them
George

This is the first time I have ordered a bike online, I called and spoke to Maurice before ordering to check the bike was in stock, after finding out it was in stock, Maurice informed me that the wheels would be upgraded to DT Swiss wheels over the stock wheels, which is absolutely great, I was then happy to place an order for the bike.
It was the best price I could find for the bike I wanted, the online ordering process was simple, I placed the order on Friday, the bike was dispatched on next day delivery with tracking information provided on Monday, I received my brand new Giant Defy on Tuesday.
I just had to attach the handlebars and add the provided Giant sealant to the tubeless tyres and attach the front wheel.
I am extremely happy with the bike and the service was excellent, I wouldn't hesitate to order from De Ver Cycles again.

What a team! Looking for a new bike and dreaming of a Titanium Genesis, Maurice and Julian went beyond my expectations. I was unable to get to the store for a fitting but they took all my measurements, discussed everything in detail over a week of calls and emails and the bike arrived today - fits perfectly and it is gleaming. They matched the best price online but went way beyond in making sure I was happy with the process and the purchase. 5* is the least they deserve. Brilliant service and superb product. Cannot thank them enough. Highly recommended......

Very impressed with Maurice and team at De Ver Cycles. Easy online ordering and collection the next day. Competitive prices and really friendly service. Handover was smooth and detailed from a very knowledgeable team. Just wished I lived a lot closer to the shop!

Bought Giant Contend SL1 online.
Ordered on the Sunday.
Automatic order reply on the Sunday
Sales receipt on the Monday.
Shipping/tracking info on Tuesday
Arrived on Wednesday morning, just had to put it together on the evening.

I've just purchased a lovely Giant
Contend Ar2 from De Ver Cycles. Having never bought a bike online before I was a bit hesitant.
I ordered it just after the Easter
break and the expected delivery was
Thurs/Friday that same week which I wasn't expecting, being so soon after Easter. I rang De Ver Cycles on the Monday to enquire when the bike would be shipped.
I think I spoke to Maurice, who went to check on the bike whilst I was on the phone,and he told me the bike would be sorted either that day or Tuesday.
I then received a message from
Troy,Monday evening, telling me the bike was being shipped that evening and I would receive a message from FedEx.
No sooner had I read his message, when I received a message from FedEx telling me the bike would be delivered the next day between
08:30 -12:30. The bike arrived at10:30.
I unpacked the bike and assembled it.
Made some minor adjustments and set it up to my requirements. I took it for a spin yesterday and had no problems with it whatsoever. I live in Yorkshire and made a saving of £460 on this bike. I'm very happy with the service I received from De Ver Cycles and would not hesitate to buy another
bike from this shop in the future.

Purchased a Merida Scultura Disc 7000E Road Bike (£2,999) from De Ver Cycles in Oct 2020. I have asked for a receipt over 20 times via email, calls and in person to all De Ver staff. To date, nearly 2 years after purchase, De Ver has still not provided a printed receipt to myself.

Shortly after purchasing the bike spokes started to fall out along with numerous other faults. De Ver always charged me for these repairs knowing that the bike was purchased in Oct 2020 from them. I brought the bike in for the 4th time and said this can’t be right, I only use my bike minimally and I wouldn’t expect this on a £500 bike, let alone a bike purchased for £2,999 recently to have so many disrepairs. De Ver then said the spokes are covered on the warranty and did not charge on the 4th occasion. The bike continued to have faults on a monthly basis. On one occasion I was cycling on a busy road and as I changed gear the rear derailleur became loose and tangled the chain around the rear derailleur literally nearly killing me at the busy crossroads. Frightened and shook up by the incident I brought the bike into De Ver and explained the incident where they charged me £259.99 for a new derailleur with labour. I raised again how can the bike incur faults on a monthly basis, bearing in mind its still within 2 years of purchasing. De Ver continued to charge me giving me the ultimatum of did you want it repaired or not! Numerous other faulty items on the bike continued to be charged such as a new cassette, new disc lock, new chain etc. The repairs total nearly £1,000 since purchase, all of which were covered by the warranty which De Ver have confirmed.
I visited De Ver on 23/09/2022 as there was another fault on my bike. Maurice said he was not going to do the repair on my bike and he was still not going to give me the receipt for the bike. I asked he why he was treating me this way and his exact words were, “Because I just don’t like you”
I was absolutely gobsmacked at how I was spoken to!
If you value your life and do not want to be killed in a road accident by a faulty bike, do not buy anything from De Ver, I nearly got killed from the derailleur becoming loose while cycling on a very busy road. I currently have a faulty £3,000 bike which is not useable, still to date De Ver will not give me a receipt for the bike, spent nearly £1,000 on repairs which De Ver have confirmed were covered by warranty, but are not willing to compensate me for.