DEVIALET Reviews 741

Great service to problem solve both from my local dealer as well as Devialet HQ. It’s refreshing today to deal with a company that puts customers first, with consistent service excellence and a passion for audio.

Prompt and reliable communication from customer service along with smooth performance. The Phantoms are truly great speakers, even better when they actually work. Peter, Devialet guy, recovered for me that great listening experience. Many thanks.

I want to sincerely thank you for everything and express my gratitude for being able to support me and help me, cheer me up and give me a helping hand. May God grant you health and luck, unparalleled happiness and prosperity.❤️❤️❤️😘 Mihai Moldoveanu!

Gemini is my first product from Devialet. I would say the sound quality is really impressive! And what made me most impressive is the after sale service from Devialet team-Johnny and Elaine are really very helpful. They tried all they can do to solve the problem for me. Really very happy to be the user of Devialet! Thanks a lot devialet team!

As always just superb support from Devialet Support team! A special mention to Tee. With much thanks.

Jake made it easy for me to start and complete the return process for my Phantom 2. communication was quick and easy to follow.

I have been dearly enjoying my Phantom 1s (103db). What a sound, what a technology! I am also very happy with the customer service I have received. When I ended up with 3 of the same speakers (due to one being a surprise gift) and wanted to return it, Pauline from Devialet was incredibly helpful. She has been professional, knowledgeable and kind. Pauline communicated with me clearly and switfly, helped me ship back my speaker and assured me that I should be getting a refund very soon. Overall, Devialet and their customer service team have been a pleasure to work with.

Devialet provided one of the best customer services I’ve ever experienced. Thank you, JAKE!

When I reported issues with one of the speakers, Devialet recognised the issue, facilitated the delivery of the speaker for repair, quickly repaired it, and sent it back to me. I received the speaker back in good order, and am now enjoying them.

I was really impressed with the degree of support I received throughout the process.

The warranty service and replacement is so easy.

Helpful advice that was easy to follow. Problem resolved and 120 Custom Configuration updated successfully and Boenicke W8 SAM installed and working well.

Fantastic service and speakers!

Kudos to both Tee & Elaine for their help on my Phantom I repair. Thanks Tee for his professional advise & patient to guide me through the process from getting ownership transfer till product repair. Thanks & appreciated, Tee.

Thanks to two supporting staffs in the Customer Service, Elaine and Tee.
When I first encountered problems with my Gemini I, I sought for help from local dealer, but only to find that they couldn't help. Finally, I made a call to Devialet customer service, step by step and patiently, they explained and helped me solve my problem. Now, once again, I can enjoy beautiful music brought by my new Gemini I.

Homare San was dilligent, polite, helpful and patient.
After much correspondance we were able to diagnose and treat the problem. Thank you Homare

Great after-sale and customer service. Efficient & Effective for all my inquiries.
Specially thank to Peter & Homare san from Devialet, they are really helpful and nice.

Danielle helped me setting up my Phantom. She was perfect. Patient and of great help. Devialet is fortunate to have such good customer support agent. Many thanks

Customer service is great. Though the express service here in hk is limited. As i remembered there were just one or two delivery points here.

Devialet products are top class devices and besides that the company has a really effective and fast Customer Service. Any and every issues were solved whenever I contacted the support team. I definitely recommend Devialet devices, that are cannot be compared to any other brand. Thank you for the experience!