DEVIALET Reviews 741

Awesome Service.
I had contacted them twice in both France & Australia Office. Incredible Fast Reliable support.

I have had a pair of Phantom 1 speakers for several years and can not keep them connected for more than 30 minutes. I called for tech support and they called back on Christmas at 8pm when I had a house full of guests. If you like to beat your head against a wall then get these speakers just don’t expect your very expensive investment to ever work. I have $6k worth of bricks.

Not cheap, but excellent and very fast service. Speaker badly damaged but now as new again.

Devialet support is awesome! I have approached them twice so far and the response is always prompt and straight to the point. There is a team we can rely on after buying their amazing products. Thank you!

Thanks to support provided by Devialet support team I was able to update my phantom gold (premier I) from Spark to the new Devialet app and then add Arch. The process is made simple enough by Devialet however local conditions sometime require guidance, and success can require shifting from ios to android mobile environment (my case). The troubleshooting support was provided consistently over some days.

I talked with Nadia about Gemini problem. Consultation is good and nice.

I can tell that the efforts of customer service fully satisfied my request.
Thank you service team.
I hope you have a wonderful like me that you made for me.

It's a long time that I have Devialet Expert 140 PRO amplifier , I had the need to connect to my wifi net , the help center Devialet has supported me greatly! Very good product and help center!

My speaker was damaged after a power outage. I reached out to Devialet, who provided excellent and speedy customer service. My speaker was shipped from my home in the USA to Devialet’s workshop in France for repair. I was surprised to have it back just two weeks later. I’m very happy with the experience. Thank you, Nadia, for your help!

First class assistance as always! Thank you!!!

The sound is amazing and looks fabulous too. My only issue is that the app keeps losing connection so when go to use get the ‘ set up an new product ‘ screen
You need app for night mode( kind of essential as well as voice/ movie mode etc

I purchased Dione as my first Devialet experience. My goodness - Dione sounds amazing and rich, looks magnificent and makes me smile every time I look at it.

I had some troubles pairing remote to the soundbar. Reached out to customer service and they got it sorted very quickly. So far Devialet is exceeding expectations on all fronts…. Phantoms next?!? :)

Very poor Phantom Upgrade program and customer service. They have no empathy towards loss of life and individual consumer needs. Very narrow minded and one shoe fits all customer service. The upgrade program does not allow you to trade a phantom 1 for a phantom 2 or any other product (even a sealed box). Consumer needs do change over time and their programs should evolve more to match consumer needs. DO NOT buy from this company. In the end you will have a laughable product that is worth nothing. The joke is on you if you buy their products.

Great Company DEVIALET But be warned about one of there outlets "The Lost Recordings" I bought an LP Sarah Vaughen Direct from Fondamenta paid £200 and it TRULY is the Worst Dispicable Pressing i have EVER had sent to Me When I complained they sent a FRENCH postage stamp for return
STAY well away FROM THESE LPs more SURFACE noise than a HOVER CRAFT !!!!!!!!
A disgrace too FRANCE

Best sound that I have ever heard! Have had 2 gold phantoms for about 4years and they have always worked like a dream! Im still blown a way how good the speakers are and the sound is perfect!

Good sound quality but poor quality. My Phamtom failed after 2.5 years and Devialet is asking me to pay 35% of the price to repair ! Don't buy

bon follow up sur un ticket ouvert pour difficulté d'appairage stereo de mes enceintes.

Overall very pleased with Devialet’s customer service. Friendly, courteous and patient. Replacement of a cosmetically damaged Phantom (upon arrival) was seamless and took approx 3wks. When it comes to tech issues I’d suggest to be prepared for extended dialogue to trouble shoot the cause. In my case the issue was with wireless networked audio playback. Though I solved this issue that best served my installation via hard wiring, the intermittent dropout issue via wireless does exist. I hope it will be solved via a firmware update. Thank you.

I had a technical issue with my device in a month and half ago. Communicated with 2 customer service agents on the phone and acknowledged the hardware issue and device is still under warranty, I lost my invoice and visited harbour city store searching my record. All staffs provide great customer service during business hours. He handled my request professionally by contacting back office to recover my record. I had my device exchange within 3 weeks and works well now.

I would like to thank you customer service - Elaine, Johnny and harbour city staff Nevi

The Devialet Expert Pro 250 is without question the finest sounding playback setup I've heard to date. I'm amazed the overall quality of sound provided by the D 250 Pro. Easily one of the most natural sounding playback setup available at any price. The user will be taken aback just how good their existing speakers can sound with the 250 Pro.

Strongly recommended for audition.