deVOL Kitchens Reviews 

161
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their stunning design, superior craftsmanship, and meticulous attention to detail. Many people also commend the outstanding customer service, describing staff members as consistently helpful, professional, and highly responsive. Consumers appreciate the smooth and faultless process from initial design to final installation, marked by clear communication and efficient problem-solving. Reviewers frequently mention feeling well-supported throughout their entire journey, from initial inquiries to comprehensive after-sale service.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight and satisfaction with the... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the exceptional... See more

Customer service

People report positive experiences with customer service, consistently describing it as exceptional,... See more

Service

Customers consistently note positive experiences with service, often describing it as amazing, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love Devol's design and attention to detail, and that really carries through to their customer service. I've had some small wear and tear with some taps I purchased via them, and they have resolved... See more

Company replied

Rated 5 out of 5 stars

I sent DeVOL an email on a Saturday morning with regards to an issue with a tap we’d bought a few years previous. I received a reply within a few minutes saying the issue would fall within the tap’s w... See more

Company replied

Rated 5 out of 5 stars

The customer service is exceptional. Quality items and great customer service are not synonymous any more! it is so appreciated to be able to get in touch with a real person to discuss your order- tha... See more

Company replied

Rated 5 out of 5 stars

From our first meeting with our designer, Katie, we felt confident that Devol was the right choice for our kitchen and we were so right. Our space was relatively small and not without its challenges... See more

Company replied


Company details

  1. Kitchen Remodeler

Written by the company

Designers and makers of handmade English cupboards. deVOL have four beautiful kitchen ranges – The Classic English, Real Shaker, the urban rustic Sebastian Cox Kitchen and the Haberdasher’s Kitchen, a range of unpainted oak cupboards inspired by mid-century English interiors. All deVOL furniture is made in Leicestershire and can be viewed at their Cotes Mill headquarters, Tysoe St. and St. John’s Square showrooms in London and their new showroom on Bond Street, New York City.


Contact info

4.9

Excellent

TrustScore 5 out of 5

161 reviews

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No recent history of asking for reviews

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4.9

All reviews

(161)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful kitchen

I have been reading some reviews on Trustpilot and realised that we have never written a review about deVol. We bought a free standing Classic English kitchen from them, way back in 2008. I am sitting here looking at it now and love it as much today as the day we bought it. It is timeless, beautifully made & a joy to own.

December 13, 2021
Unprompted review
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Reply from deVOL Kitchens

Wow, this was even before we had Cotes Mill. You should definitely come and visit if you get the chance, it's probably quite different to the showroom you remember if you came to see us at Jubilee Drive. Thank you so much Joanna, we're really happy you still love your kitchen 13 years on and hope you will for many more.

Rated 5 out of 5 stars

We couldn’t be happier with our DeVOL…

We couldn’t be happier with our DeVOL kitchen. I cannot say enough about the impeccable craftsmanship and everyone who worked on the install was marveling at the quality of the cabinets and hardware. It is my dream kitchen and working with the DeVOL team was a truly wonderful experience.

November 9, 2021
Unprompted review
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Reply from deVOL Kitchens

Thank you so much Sarah, we're so happy we could help you create your dream kitchen.

Rated 5 out of 5 stars

A real treat from start to finish

We loved every minute of our deVOL journey, from our initial design meeting in the Clerkenwell showroom to the final finished kitchen. The attention to detail is impeccable, the whole kitchen is beautifully crafted and we just adore spending time in it. Thank you deVOL.

October 13, 2021
Unprompted review
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Reply from deVOL Kitchens

Thank you so much Rachel, we're so pleased you love your new kitchen.

Rated 5 out of 5 stars

I love my Devol kitchen and really…

I love my Devol kitchen and really enjoyed working with the designer Tom and the whole team.

September 20, 2021
Unprompted review
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Reply from deVOL Kitchens

Thank you for your lovely feedback Sophie, we're so pleased to hear you enjoyed working with Tom and will make sure to pass this on to him and the rest of the team.

Rated 5 out of 5 stars

Hyrneside’s deVOL Kitchen and Boot Room

We chose deVOL because we admire their classic design aesthetic, craftsmanship and impeccable styling - their kitchens and boot rooms are the ideal backdrop for historical treasures, so they were the perfect choice for our old farm byre restoration at Hyrneside. The simply gorgeous result is just what we imagined: the Pantry Blue cabinets, brass handles and taps, farmhouse sinks and tidy open shelves don’t overwhelm the space but instead allow the history of the building to come back to life. Loved the process too - simple and easy. Looking forward to working with deVOL on our next project!

September 13, 2021
Unprompted review
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Reply from deVOL Kitchens

Thank you so much Rachel, we can't wait to work with you again too.

Rated 5 out of 5 stars

A dream kitchen!

Having a DeVOL kitchen, for our luxury holiday let development, was always part of the plan as we have been big fans of their fabulous designs for some time. The superior quality of the kitchen is unquestionable but it is the stunning design that works so well with the open plan layout of our property. We were guided through the whole design process in a professional, friendly & relaxed manner, ensuring our unique requirements were met and, even though we carried out the installation ourselves, DeVOL were always available to answer any questions we had. The kitchen is practical, as well as beautiful, and is coping extremely well with the level of day to day usage it gets from our almost constant flow of guests.

September 8, 2021
Unprompted review
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Reply from deVOL Kitchens

Hello Kiki, thank you so much for your feedback. We're so pleased to hear you love your new kitchen and are really happy with the design. Our production team are always super happy to help, so it's brilliant to know this worked so well for you. We hope your guests enjoy this kitchen for years and years to come.

Rated 5 out of 5 stars

We love our English cabinets!!

We love our English cabinets!!! Our designer, Georgia was a pleasure to work with! We had some last minutes adjustments to our layout once the construction of our kitchen was underway - Georgia and the production team in the UK were able to quickly amend the plans. We truly had a wonderful experience with Devol and recommend them highly.

September 3, 2021
Unprompted review
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Reply from deVOL Kitchens

Thank you so much for your lovely review Tara. It's really great to hear Georgia and the production team were so fantastic, we'll be sure to pass this on to her and the team.

Rated 5 out of 5 stars

Phenomenal experience

Phenomenal experience.
Everyone at deVol is incredible at their individual job, so the end result is seamless perfection.
We chose the Seb Cox, which is exquisite, and the eco credentials are fantastic.
We hadn’t seen a deVol kitchen in person before ordering, and couldn’t visit the showroom due to lockdown restrictions.
When our cabinets and worktops arrived, we were so delighted.
The quality cannot be surpassed, and the look is even better than pictures!

September 1, 2021
Unprompted review
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Reply from deVOL Kitchens

We're so chuffed to hear how much you love your new kitchen and that it lived up to all your expectations when you couldn't come and see it in person. I'll make sure to pass your lovely words on to the whole team, thank you so much.

Rated 5 out of 5 stars

We are simply thrilled with our deVol…

We are simply thrilled with our deVol kitchen. After a long nightmare NYC apartment renovation this was the last, and as it turned out, best piece. I could write pages but will summarize with praise for the service, quality, and aesthetics. The level of service provided by the team is fantastic - from design to install and beyond. They work cohesively together and were always super responsive and helpful. Everything came on time and delivery was seamless. As for the quality of the cabinets themselves, our kitchen got more use during the pandemic than we ever imagined it would. It has held up beautifully. (One human error nick? Easily fixed with a couple drops of extra paint thoughtfully provided is now undetectable.) Finally, the aesthetics. Our kitchen space was a typical NYC nightmare: small (8’x13’) with numerous obstacles (pipes and walls that cannot be moved, etc.). But the final design is not just functional it’s genuinely a lovely place to be. You can feel the quality and the difference from typical kitchen manufacturers (The reaction when friends see it? ‘Oh, I wish we had done this’). Lastly, I love that while we did a bit more traditional Shaker look for our pre-war apartment, the cabinets will last and the look can be flexible down the road with tweaks to the paint color, hardware, even an additional cabinet, etc. if I choose. I’ll stop now (!) but end with this: this is my fourth kitchen and I wouldn’t hesitate to use deVol again.

September 1, 2021
Unprompted review
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Reply from deVOL Kitchens

Wow, this is so lovely to read, thank you Alison. It's still so exciting that we get to create kitchens for amazing homes in NYC from little old Loughborough and we're so thrilled to hear how great our team were and how much you love your new kitchen. Thanks again for choosing deVOL, we hope we can work with you again in the future.

Rated 5 out of 5 stars

Excellent Return on Investment

I chose to invest in a DeVol kitchen for an investment property which has turned into a buy-to-let. Its timeless appeal is a star attraction for tenants who love it and care for it as if it was their own. Working with DeVol was a highlight of the project for me.

September 1, 2021
Unprompted review
Rated 5 out of 5 stars

Love our Sebastian Cox kitchen

Love our Sebastian Cox kitchen. From the design phase to the install the whole process was seamless and we are thrilled with our new kitchen. The quality and craftsmanship is beautiful.

August 28, 2021
Unprompted review
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Reply from deVOL Kitchens

Thank you so much Kai, we're so pleased you love your new kitchen. We're so proud of the craftsmanship that goes into this design and will make sure to pass on your kind words to the whole team.

Rated 2 out of 5 stars

Spent 30k+ on a Sebastian Cox kitchen…

Spent 30k+ on a Sebastian Cox kitchen and had a number of mistakes during the design phase, this resulted in appliances having to be sent back. Major issues with a large copper island top which blew away from the base and caused a large groove. Photos were sent but our project manager messed us around for weeks refusing to believe the photos. I refused to pay the balance and a copper worktop specialist was eventually allowed to come to site. Straight away agreed it was totally unsatisfactory, shame the project manager wouldn't believe us or visit. 6 months after installation the large pantry doors are bowing as well the dishwasher cupboard. Of course the natural wood movement excuse is covered in the disclaimer. I found it amazing that spending a significant amount of money that a designer did not once visits the site and you have to send drawings photos and measurements to them, very strange ! I thought you would get the full experience of designing it with Devol advising on the best way to use the room etc. The one time a guy came out he was just to check measurements which he did incorrectly which cause a lot of extra work. What you can’t fault was the fitters and the look of the kitchen it’s stunning. Would I do it again ? Not with the project manager we had.

May 13, 2021
Unprompted review
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Reply from deVOL Kitchens

Hello Lauren, thank you for your feedback. I believe you've spoken to our Customer Services Manager, Rhys, and I hope everything has been sorted now but do let us know if we can help with anything else.

Rated 5 out of 5 stars

A Work of Art

We have the Haberdasher's Kitchen and prep table, with an aged copper surface. It's absolutely breathtaking and by far the stand out piece in our renovated cottage.
All of the staff, right down to the fitters, were outstanding. We cannot recommend this deVOL highly enough!

February 20, 2021
Unprompted review
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Reply from deVOL Kitchens

Thank you so much for your lovely review Natalie. We're so pleased to hear you love your new Haberdasher's Kitchen and enjoyed working with our team, we'll make sure to pass this on to everyone.

Rated 5 out of 5 stars

Extremely helpful design staff

I haven’t embarked on the formal design process yet, but the two members of staff (Albany and Alexa, from the Clerkenwell branch) I’ve interacted with have been nothing but friendly, patient and so helpful. Communication with Albany was via email - she was always prompt and extremely informative. Alexa gave me nearly an hour of her time in the show room, answering my (many) questions and couldn’t have been nicer about it. A really positive start and has further convinced me to choose Devol for my kitchen re-design.

August 13, 2020
Unprompted review
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Reply from deVOL Kitchens

It's so wonderful to hear you had such a great experience at our Tysoe St. showroom. Thank you so much for taking the time to leave a review, we will make sure to share this with Albany and Alexa.

Rated 5 out of 5 stars

Excellent service, beautiful kitchen

Beautiful kitchen design, very simple shaker style and a great colour range.
We initially had some chipping and marking, devol responded to our issues straight away and sent some to touch up and it looks amazing again.
Excellent customer service.

May 17, 2020
Unprompted review
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Reply from deVOL Kitchens

Hello Fiona, thank you for your review. We're so happy to hear you love your Shaker design and the colours. We're always really happy to help with any issues so please don't hesitate to get in touch.

Rated 5 out of 5 stars

10/10 design service

I had a design appointment with Petra in the Tysoe Street office. The whole process was extremely well planned and her level of expertise well surpassed my expectations. My kitchen has had to be put on hold temporarily due to planning permission but I would be very confident to progress with DeVol and the designs that Petra came back with were considerably better thought out than I could have done myself! Absolutely recommend.

January 19, 2020
Unprompted review
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Reply from deVOL Kitchens

Thank you Philippa. It's so lovely to hear you were so impressed with Petra and her designs.

Rated 5 out of 5 stars

Worth every penny!

Worth every penny!
The people at DeVol are helpful, friendly and professional.
Of all the manufacturers we have dealt with over the years I have to say that Devol are without question the best.
We experienced a few tiny niggles after a year and they sent out the original fitters to put them right.
No questions, no quibbles.
The kitchen is beautiful and the quality is exceptional.

November 12, 2019
Unprompted review
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Reply from deVOL Kitchens

Hello Peter, thank you for your lovely review. We're always really happy to sort out any issues and we're really happy you loved working with our team and your new kitchen.

Rated 5 out of 5 stars

Highly recommended if you are looking for a elegant crafted shaker painted kitchen

We wanted a quality painted shaker kitchen based on traditional simple design simple and with quality construction but at a sensible price. We completed an very extensive search and chose deVOL. So happy we did and delighted with the end result. the kitchen needs to be the heart of the home and for us it is. For sure with such a large project not everything goes 100% to plan on all sides. From your experience deVOl understand this and the quality of service from the initial design stage with Helen through to supply from John and customer service was excellent. I highly recommend based on our experience. Great Mill showroom in Loughborough wHere we also picked up some stunning old pieces to accessories the kitchen. many thanks to all in the deVol team.

May 31, 2018
Unprompted review
Rated 5 out of 5 stars

DeVol kitchens are the best!!!

After reading the first and only review on deVol I feel I have to chip in -
We had a deVol kitchen made for our house AND because we love it so much we had the company make a custom vanity unit for our new bathroom too!!
I cannot fault this company - if I could give more than 5 stars I would.
We have TONS of storage space in our kitchen and a big cooker and and a big fridge too. And our kitchen is not very big at all (definitely not 6x6 as the other reviewer specifies).
We were incredibly happy with the service and design process for both projects (kitchen and bathroom vanity unit) and all the people we dealt with at deVol were polite and friendly to a T.
Furthermore, their designs are BEAUTIFUL!! Personally I feel they make the most beautiful kitchens on the market with great respect for the art of cabinetry making. The shaker kitchens have a light feel to them despite other shaker kitchens often seeming a bit 'heavy', they are elegant and graceful and quiet in their expression. Furthermore they are practical and user friendly, and I cook a lot so should know!!
I cannot say a bad word about the company or their products. They are simply amazing!

May 27, 2017
Unprompted review
Rated 1 out of 5 stars

Awful design

Awful design, poor quality. Despite the fact we have a kitchen over 6 metres by 6 metres, it has been designed so that there is virtually zero storage. The fridge is tiny and covered in a box - taking up space which could have been used for a larger fridge. The sink is so low down that you hurt your back! The 'ridiculous' island in the middle (over £1,000) has, again, no workable storage space. The two stools that come with it are impractical so nobody would ever sit there!! It has been designed by someone who has never worked in a kitchen in their life! Complete waste of £20,000! Choose any other company!

May 2, 2017
Unprompted review

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