Devon Duvets Reviews 115

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I really want to share an appreciation for the customer support. I had to get in touch for help since I made a wrong size order and then had another little issue. I always received quick replies, pers... See more

Rated 5 out of 5 stars

I’ve just bought a Double Wool Duvet 300 GSM Lightweight 4-7 TOG. The service I received was superb & I was given regular updates on delivery. The duvet is absolutely beautiful & I love the feel of it... See more

Rated 5 out of 5 stars

This company not only makes quality products but there customer service is the best I have ever received from a company. Our duvet shrunk after taking it to the dry cleaners to be washed following a... See more

Rated 5 out of 5 stars

I ordered a duvet from Devon Duvets attracted by their commitment to locally sourced and natural wool, bespoke making, and because they are a family-owned company. I had to wait a little while for the... See more

4.5

Excellent

TrustScore 4.5 out of 5

115 reviews

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Rated 5 out of 5 stars

Thin Alpacca??? Omg it is sooo nice

I wasn't sure what to expect from a very thin Alpacca duvet so I called for advice before purchase. We have a warm house that has a geat pump. The lady I spoke to recommended a low tog. She was not wrong. We are very cosy!!! We are both sleeping better already. Really really delighted with it.

March 21, 2025
Unprompted review
Rated 1 out of 5 stars

4 years later …….

I’m writing this review 4 years after having used the fitted sheet.

Firstly, I want to say I have the duvet which is absolutely fantastic, I do find it temperature regulating and the weight of it is so comforting. I love snuggling up under it. I bought a second one for our spare room and also purchased one for my granddaughter.

At the time of buying the duvet I also bought a king size fitted sheet as it was half price if bought with the duvet. This week after four years of use, obviously not constant, as I have other bedding, I’ve had to sadly throw it away. The sheet was amazing at first, I used to look forward to sleeping on it as it felt luxurious compared to my other cotton sheets from Ikea and Sainsbury’s. The reason for not being able to use it is that it has become threadbare and developed holes at the head and feet areas on both sides. Disappointed is an under statement, my much cheaper, lesser thread count sheets have far outlived this one.

Updated after reply from Devon duvets. My other sheets are also 100% cotton, I don’t buy poly cotton and they were bought at the same time as this one, they’ve all had equal wear, my point was that for the price my other cheaper less thread count 100% cotton sheets have lasted much longer

February 22, 2025
Unprompted review
Devon Duvets logo

Reply from Devon Duvets

Dear Sherrie

Thank you for taking the time to share your experience. We’re delighted to hear how much you love our duvet and that it’s been a comforting part of your routine for years. We really appreciate your long-term support.

We’re sorry to learn about your experience with the fitted sheet. Please note that this sheet was offered as an extra item at a special discount and isn’t part of our core handcrafted bedding line. Because it’s sourced separately from another British family run business, its longevity and performance may have differed from our primary products. We also recognise that four years is a long period, and normal wear can occur with intermittent use of natural materials (in this case 100% cotton) unlike perhaps cheaper alternatives woven from poly- cottons etc..

Your feedback is valuable, and we will share your comments with our supplier of the cotton bedlinen as we continually strive to improve our product offerings. If you’d like to discuss this further or if there’s any way we can assist you, please feel free to contact our customer support team who are always happy to assist.

Thank you again for your feedback and for being a valued customer.

Yours sincerely
Pauline Beijen
Devon Duvets

Rated 5 out of 5 stars

incredibly helpful in every way and the most beautiful quality duvet i have ever used.

How helpful they were, even after ordering the extra warm one and realising that it was going to be too much, they couldnt of helped more and feel so grateful to them for all they did. It was a big treat to myself to get a wool duvet and my sleep is so much better as now i dont overheat like i did with a feather duvet and it feels the perfect weight around my body. i highly recommend them as a personal family business doing it really well.

January 10, 2025
Unprompted review
Rated 2 out of 5 stars

Not temperature regulating

Bought the mid weight wool and botanical lightest duvets as a couple. It's the peak of winter, the heating is off, the room is 14 degrees, I have a 400tc Egyptian cotton percale duvet cover and yet we are still overheating. My partner sleeps cold and needed something warm. She can be boiling and not complain but she says she sweats a bit in this wool. I am a hot sleeper and use the lightest weight botanical made from tencel. I overheat and have weird dreams and don't sleep as deeply as before. The materials are not breathable in my opinion. Temperature regulation seems like a stretch here when the natural material is covered by some outer material which compromises the air permeability.

I do love the fact that you can interchange the single duvets which most companies don't do. 5 stars there.
I spent alot on these premium duvets but was unable to return them even after stating that we didn't sleep in them but laid it on us to try with clothing on.

I would say you as a consumer should ignore tog ratings and be very sceptical about natural fibres when it comes to staying breathable. Air permeability is not a property of natural fibres exclusively.
There are some hollow fibres that are synthetic with better air permeability.

My advice to the company is to either target to cold sleepers for only winter and autumn or change the thicknesses of the bedding and hey you may make more money using less material.

January 13, 2025
Unprompted review
Devon Duvets logo

Reply from Devon Duvets

Dear Gregory,
Thank you for sharing your thoughts and taking the time to leave a review. We're sorry to hear that your experience with our modular duvet system has not been as positive as you had hoped.
We design our duvets with great care, using natural materials like wool, cotton and TENCEL™Lyocell because of their unique temperature-regulating and breathable properties. However, we understand that everyone’s sleeping preferences and environments can vary, especially when it comes to room temperature, bedding choices, and personal comfort levels.
While we regret that our duvets didn’t meet your specific needs, we’re pleased to hear you appreciated the interchangeability of the two sections of duvet—this feature is something we’re particularly proud of in our modular duvet range Three.
Our goal is always to ensure our customers are happy with their purchase. We have a dedicated customer service team available to provide tailored advice or assist with any concerns you may have had, so please don’t hesitate to contact us directly. We’d love the opportunity to discuss any issues further and see how we can help.
Thank you again for your feedback. It helps us continue to refine our products and services.

Rated 5 out of 5 stars

We have the wool mattress topper

We have the wool mattress topper, bought earlier in the year, wool pillows & some pillowcases, all items are first class quality, the shopping experience was friendly & professional, the delivery was quick. The staff went above & beyond to help with the purchase. Thank you.

December 3, 2024
Unprompted review
Rated 3 out of 5 stars

A bit disappointed …..

I ordered a topper and whilst delivery was super quick and it is a beautifully made lovely UK product that has added a layer of comfort to a too firm mattress, it isn’t breathable or temperature regulating and is far too hot. I read that it was especially suited to modern mattresses. I live in an old draughty cottage not a new build and I am not a hot sleeper.
So I am very disappointed. There is no option to return even though it’s only been used for just three nights with a good quality mattress protector.. So an expensive mistake. Live and learn!

November 19, 2024
Unprompted review
Rated 5 out of 5 stars

Absolute Bliss

Never, ever buy a Devon Duvets pure wool duvet. You'll never get out of bed again. It's simply divine. Best investment this year! 😁 I also have their mattress topper which is still going strong after 5 years.

November 20, 2024
Unprompted review
Rated 5 out of 5 stars

Alpaca Lightweight Duvet

Alpaca Lightweight Duvet
Have had this duvet for a week now and it's just lovely, superb quality, drapes nicely and although lightweight keeps me plenty warm enough! Fast delivery with no issues, would use and recommend DD every time.

October 17, 2024
Unprompted review
Rated 4 out of 5 stars

Good quality. Good value.

Straightforward website, seemed to be a product that was well-rated, simple ordering procedure and contact over order/delivery for a wool duvet. Well made duvet packed in a useful linen storage sack. Evri courier took 3 days instead of the promised 2 then dumped the box on the doorstep and cleared off. Duvet is clearly good quality, comfortable, warm, not too heavy and value for money. Why do these good companies spoil it with diabolical couriers.

October 4, 2024
Unprompted review
Rated 3 out of 5 stars

Dissapointed

I am so dissapointed in my mattress topper. This is approx the 4th one I have purchased from Devon Duvets. Never before have I experienced an EXTREME smell of the wool . I called DD, It was explained that some wools are a stronger smell than others, and to put it outside, or on an airer. I can do neither of those things due to physical reasons, and having no outside space. The smell permeates into my personal sleep wear. My bedroom smells etc. It must have been known that this extreme smell was present in this topper, or batch of toppers, it would have been helpful as a customer care action, to have been contacted and asked if that was OK on this occasion. Had I known I would have waited for a different batch of toppers.

September 8, 2024
Unprompted review
Rated 5 out of 5 stars

Great mattress topper and pillow

I now have a mattress topper and pillow, both of which I love and the pillow has already, after only 3 nights, relieved my morning neck pain and headache. The customer service has been first class, especially in the case of the pillow which failed to arrive and was duly replaced. I cannot thank them enough for all the help I received.

August 16, 2024
Unprompted review
Rated 1 out of 5 stars

"Customer Experience Review: Devon Duvets' Natural Wool Topper and Odor Concerns”

I purchased a double wool mattress topper from Devon Duvets and encountered some challenges that I feel potential customers should be aware of. Upon receiving the product, I noticed a strong odor that resembled chemicals, despite Devon Duvets' assurance that their products are crafted using 100% natural materials without chemicals or bleach.

I followed their recommendation to air out the topper extensively, both indoors and outdoors as weather permitted, but unfortunately, the odor persisted. This was concerning as I specifically chose a natural wool product due to allergies to chemicals and scents.

When I contacted Devon Duvets to discuss exchanging the topper for one that did not have this strong odor, they responded promptly but declined my request. They reiterated their assurance that the product is chemical-free and attributed the smell to natural wool characteristics that may affect sensitive individuals differently. This opposed to my previous natural wool bedding experiences which I have not had any odour issues.

While I appreciate their commitment to using natural materials and complying with fire safety regulations, the persistent odour and the company's ignorance to accommodate my request for an exchange left me disappointed. As a customer who prioritises health and seeks natural bedding options, I had expected better support and understanding of my concerns.

In conclusion, Devon Duvets offers handmade products with commendable craftsmanship and adherence to safety standards. However, potential customers should be aware of the possibility of a strong natural odor that may not dissipate quickly, despite the company's assurances of chemical-free production. More flexibility in customer service regarding such concerns would greatly enhance the overall customer experience.

February 25, 2024
Unprompted review
Rated 5 out of 5 stars

So supportive and gentle post mastectomy

So I bought a heart shaped pillow for my mastectomy surgery and whilst in hospital I wondered why I bought it. However, I came home yesterday and found myself unable to get comfortable until I put the cushion under my arm. OMG what a difference! It also provides a gentle compression to the side and under arm whilst my arm is resting in it.

May 25, 2024
Unprompted review
Rated 5 out of 5 stars

Purchased DOUBLE WOOL DUVET SET

Purchased DOUBLE WOOL DUVET SET - ALL SEASON 14+ TOG and 2 x WOOL PILLOW - ORIGINAL (75 X 50CM). Excellent quality, far superior to Woolroom and John Lewis products. Very comfortable, much better than our old synthetic duvet. Does have a slight "sheepy" smell initially, but not unpleasant and wears off after a few weeks

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

Bought it at least 10 years ago

Bought it at least 10 years ago, still very satisfied with it, so much that I feel the need to thank them when putting it on!
Keeps body temp, allows breathing, still in excellent shape, exceptional quality… they made an astonishing product, well done Devon Duvets!!!

February 17, 2024
Unprompted review
Rated 5 out of 5 stars

I ordered a mattress topper from this…

I ordered a mattress topper from this local company unfortunately there was a delay in them getting the correct material for the cover. I can totally understand this as like everything else in this country seems hard to source since we have left the EU.
The topper arrived today and it is fantastic a British made product from the heart of Devon. We need to support our local hard working companies and take delays on the chin. Not their fault regarding this import mess. I personally will be buying more products from this company.

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Bought a King size duvet

Bought a King size duvet. Was a bit apprehensive, usually only buy down duvets. The wool duvet from Devon Duvets is absolutely brilliant. So warm and doesn't flop about like down duvets.

December 10, 2023
Unprompted review

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