Fantastic speedy service from Dexam, great products. I previously purchased a Dexam teatowel (ferns) from a store. I found its drying qualities excellent, it washes well and looks great in my kitchen.... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Many years ago I purchased a Dexam bowl with supermarket shopping. It has served me well; proved robust and lasted well and still going strong. For this reason I wanted to purchase a set but the super... See more
Company replied
So pleased with my purchase. I have bought kitchen items from this company before and they are really tops regarding quality goods. I will probably buy all my household i.e. kitchen products requir... See more
Company replied
I was looking for new oven gauntlets. I had originally ordered these items on Amazon, but after they completely messed the order up, I cancelled it. I ordered directly from the Dexam site and found th... See more
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Company details
Written by the company
Dexam – Innovative Kitchenware Since 1957 For over 65 years, Dexam has been trusted by home cooks and professional chefs alike for quality kitchenware that blends tradition with innovation. Based in the UK, we specialise in premium cookware, bakeware, tableware, kitchen textiles, and accessories. Discover exclusive collections including Sintra, CellarDine, Supreme, and iconic collaborations with RHS, Kellogg’s, and School of Wok. Whether you're preparing everyday meals or entertaining guests, our products are designed to make cooking a joy. Proudly serving retailers and customers who value style, function, and lasting quality.
Contact info
Holmbush Industrial Estate, GU29 9HX, Midhurst, United Kingdom
- cs@dexam.co.uk
- www.dexam.co.uk
4.7
Excellent
88 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Excellent customer service
Excellent customer service, lovely product and really well packaged! Can definitely recommend!
April 7, 2026
Reply from Dexam
We are so pleased you loved your item and our service! Please let us know if there is anything else we can help with. Many thanks, The Dexam Team.
The pot grabs are excellent quality
The pot grabs are excellent quality. Easy to order and delivered quickly by Royal Mail.
April 9, 2026
Reply from Dexam
Good morning Carol, we are so pleased you love your pot grabs and that they were delivered quickly! Please let us know if we can do anything more to help, happy cooking!
I spoke to a real person!
I called and actually spoke to a real person! It was easy to order on line and the delivery came quickly.
April 1, 2026
Reply from Dexam
Hi Craig, we are so pleased to hear you were happy with our customer service! We hope you love your item and please let us know if we can help any further.
Reply from Dexam
Hi Margaret, Thank you for the review. We are glad you were satisfied with the product, please get in touch if we can help any further.
I have only had my Dexam Wok for about…
I have only had my Dexam Wok for about 1 month and the coating is coming off. I have never used metal utensils n have always hand washed. Very disappointed
March 28, 2026
Unprompted review
Reply from Dexam
Hi Susan, I am very sorry to hear this. Would you be able to contact our customer services team at cs@dexam.co.uk , who will be able to help you further. Many thanks, the team at Dexam
From ordering these glasses to them…
From ordering these glasses to them arriving was 4 days! The glasses are lovely and just as I had hoped for. Arrived superbly packed and protected.
March 24, 2026
Reply from Dexam
Hi Claire, we are so happy to hear you love your glasses and that they arrived quickly. Please let us know if we can help any further. Many thanks, the Dexam team.
Order was received so quickly and the…
Order was received so quickly and the products are excellent
March 16, 2026
Reply from Dexam
Hi Beverly, glad to hear you got your order quickly and we are thrilled that you love the items! Many thanks, the Dexam team.
Reply from Dexam
Hi Barbara, we are so pleased to hear you are happy with your wok. Please let us know if we can help with anything else. Happy cooking!
Reply from Dexam
Hi Paul, very pleased to hear you happy with our service. If we can help again let us know!
The item is Great
The item is Great. The company were very helpfull and kept me informed. Pity Roal Mail could not get there act together which held up the delivery !!!
March 9, 2026
Reply from Dexam
We are happy to hear you liked our item but are sorry to hear royal mail delayed your package. If you need any help from us in the future don't hesitate to get in touch.
Tea Towels
Lovely item, just as described and delivered quickly. I wouldn't hesitate to order from here again and recommend to others.
March 9, 2026
Reply from Dexam
Hi Rebecca, We are pleased to hear you are happy with your teatowels. If you need any help in the future please let us know.
Many years ago I purchased a Dexam bowl…
Many years ago I purchased a Dexam bowl with supermarket shopping. It has served me well; proved robust and lasted well and still going strong. For this reason I wanted to purchase a set but the supermarket didn't have anymore. Recently I searched and found the Dexam website and purchased different sized ones. All great kitchen bowls; I use them frequently for washing and draining vegetables and serving all manner of food stuffs. Also great simple no frills serving for entertaining family and friends at table. I had absolutely no problems removing the sticky labels from inside outside of all the bowls which some have complained about. The only complaint I do have is that the Dexam trademark should read more clearly/prominently on the bowl itself. I had a job tracing the name under the first one I purchased years ago so that I could buy more.
February 27, 2026
Reply from Dexam
Hi Bonnie, We are so pleased to hear you are happy with your original and now new Dexam bowls! We are sorry it took so long to find us again, but if we can help any further from here please do get in touch. Many thanks, the Dexam team.
Excellent service
The items were delivered in record time. The products are excellent and were really well packed.
February 19, 2026
Reply from Dexam
Hi Jean, We are glad you were impressed with our speedy delivery and our products. We hope you enjoy your items and if you need any help please get in touch. Many thanks, the Dexam team.
My oven gloves arrived promptly and…
My oven gloves arrived promptly and look to be good quality.
February 16, 2026
Reply from Dexam
Hi, we are happy to hear our delivery was quick and that you are happy with your oven gloves. Please do not hesitate to reach out if you have any further queries. Many thanks, The Dexam Team.
Reply from Dexam
Hi Diana, We are pleased that your items arrived quickly. If you need any assistance please get in touch, Thank you!
like the product shame about the tracking
like the product and would recommend it. However, the shopping process wasn’t good for me. The retailer uses Shop, a tracking system that I wasn’t comfortable with. It’s a large company — not a virus — but it feels intrusive and wants access to far too much of your personal life. Anyone who cares about security would hesitate. Replied as suggest below and received no feed back as yet
Because of that, I was left unsure whether my item was actually on its way, and the delivery experience was later than I thought and disappointing. The product itself is good, but the process around it wasn’t.
February 10, 2026
Reply from Dexam
Hi Robert, We are happy you liked the product but are very sorry you were disappointed with the shopping process. If you would like contact us at cs@dexam.co.uk to provide more information about what you were unhappy with to see if we can resolve anything that would be great. Many thanks, Dexam.
Great tea towels
Great tea towels, wash well and perfect. First class customer service.
February 2, 2026
Reply from Dexam
Hi Mary, Very glad to see you were happy with both our teatowels and service! Please don't hesitate to reach out if you have any queries.
Highly recommended
Good product. Fast delivery. Even a return label if the order was wrong
February 2, 2026
Reply from Dexam
Happy to hear you were pleased with our product and service Trevor. If you need any further assistance do not hesitate to get in touch.
Reply from Dexam
Hi Lynne, Glad to see you are happy with our service and product. If you need any more help please let us know.
Knowing that quality standards are…
Knowing that quality standards are being maintained is a powerful benefit for buyer decision making
January 26, 2026
Reply from Dexam
Hi Trevor, we are happy to hear you were pleased with our quality. Please let us know if we can help with any queries.
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