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DezrezLegal Reviews 

423
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, friendly, and exceptionally helpful during house sales and purchases. Consumers appreciate the consistent updates, fast responses, and online tools that keep everyone well-informed at every single stage. Conversely, a small portion of people felt frustrated by slow response times and unexpected delays during their transactions. Some reviewers were not happy with the poor communication and unhelpful support encountered when dealing with post-completion issues. A few customers also noted that unresolved problems and chain complications made the overall process much more stressful.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and professional service throughout their... See more

Service

Consumers find service to be positive and appreciate the helpful support received during property purchases... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being courteous,... See more

Response time

Customers had ambiguous experiences with response time. Many reviewers praised the fast communication, noting... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the process is smooth and well-updated... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone I spoke to at Dezrez was courteous and helpful. My solicitor, Sara, worked very hard throughout a protracted moving process. I was kept fully informed at all times, and she was caring and su... See more

Company replied

Rated 5 out of 5 stars

I couldn’t rate Dezrez Legal highly enough. What turned into a difficult and stressful transaction due to complications further down the chain was handled brilliantly by Samantha Matthews. She did eve... See more

Company replied

Rated 5 out of 5 stars

Not having sold a property for some forty years, using a Conveyancer was completely new to me. Dezrezlegal soon removed any possible doubts I had. Their fast moving team were impressive with their con... See more

Rated 5 out of 5 stars

Shani and team helped make our whole house sale experience as smooth as possible. The web portal gave transparency and kept us up to date which was especially important to us as we are based overseas.... See more

Company replied


Company details

  1. Real Estate Attorney

Written by the company

DezrezLegal provides a seamless and efficient conveyancing experience, putting people at the centre of every transaction. Whether you're buying, selling, remortgaging or transferring equity, our expert team is dedicated to making the process as smooth and stress-free as possible, offering more certainty and less hassle. We understand that moving house can be one the most stressful times in your life and conveyancing can be complex, which is why we leverage cutting-edge technology and streamlined processes to minimise delays and get you to completion faster. Our tight integration with the Dezrez state agent CRM offers a unique advantage, allowing for a smoother exchange of information and reducing the need for you to repeat details. Whether your estate agent uses Dezrez CRM or not, our focus on technology and customer service means you have a better experience. We pride ourselves on clear communication, proactive updates and personalised service, ensuring you're kept informed every step of the way. Our commitment to exceptional customer service has been recognised with awards, including being named Customer Service Champions at the British Conveyancing Awards in both 2022 and 2024, and being shortlisted again for 2025. Choose DezrezLegal for a faster, more efficient and less stressful conveyancing experience – one that prioritises your needs and delivers more certainty, less hassle, with people at the centre.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

423 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(423)

85 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience!

When we have moved previously we visited our conveyance team to complete documentation. This time we used Dezrezlegal, an online team recommended by our estate agent. I was sceptical at first, but we were pleasantly surprised at how well it worked.
We found Dezrezlegal quick to respond. All the necessary forms regarding our sale were with us on the day we signed up with them. We were given a login so we could track how things were going.
There were about 7 in our chain. Fortunately there were not too many complications with the chan and we moved within 9.5 weeks!
We were very pleased with the professionalism and kindness of our conveyancer. I'm sure she was exceptionally busy (we moved just before the Stamp Duty rise) but always gave us the time we needed.
We would use Dezrezlegal again

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great company with nice people

I have used Dezrez several times. It is a very trustworthy company. All staff are friendly and quick to respond inquiries. It has made the whole process easy and smooth from start to finish. I will definitely be using the company again in future.

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Purchase and sale of property

Dezrez acted in the sale of our property and purchase of a new one. Communication was excellent with queries answered promptly. The online platform meant that progress could be checked at any time and documents could be easily uploaded. This was particularly helpful as we were not living locally during the property sale process.

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

1000% recommend DezRez!!

DezRez have been nothing but efficient, communicative and helpful for the process of buying our first home. Especially thankful to Rebecca Tyrrell our conveyancer who ensured a smooth and speedy experience throughout. Great communication- only ever a phone call or email away for any questions we had. The online portal also was particularly helpful to be able to keep track of our process. Honestly couldn’t recommend this team enough and would definitely use them again!

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service …

Rebecca was great for the sale and purchase. The whole process ran smoothly and we were kept up to date. She was very efficient and acted swiftly to ensure we could complete before the changes to Stamp Duty Tax which saved us a few thousand pounds. Would definitely recommend Dezrez Legal.

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service - would recommend!

Would really recommend choosing Dezrezlegal as your conveyancer for your house process. The team are brilliant and their online portal system makes the whole process so seamless and easy to follow. Our conveyancer - Samantha - went above and beyond with our case. She was diligent, trust worthy, personable and knowledgable and we genuinely couldn't have asked for a better conveyancer. Sending our genuine gratitude to all the team at Dezrezlegal - we would definitely use your services again and would recommend to anyone!! Thank you so much to Samantha for providing an exceptional service, we can't thank you enough - you're a star!

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend

I instructed Dezrezlegal after being the runaround by a local solicitor. I initially found the portal confusing and difficult to navigate, but this was resolved by using an iPad instead of my phone. Victoria took over my case and I can honestly say she’s been great. Emails were always answered quickly and efficiently. When speaking to her she was always polite and friendly. I would definitely consider using dezrez again in the future and would recommend them to family and friends.

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Undoubtedly, Dezrezlegal conveyancer is a first-rate service. Because of their accurate and timely service, I would want to suggest them to others. In particular, Shine Newbury saved my new stamp duty, and for that I am grateful.

March 18, 2025
Unprompted review
Rated 5 out of 5 stars

With DezrezLegal

With DezrezLegal, especially with Shani Newberry and the team, I had an amazing experience. She was incredibly helpful and provided clear explanations throughout the process of purchasing my first home. She assured me of the ease of moving and provided regular updates. It was also quite simple to follow and submit whatever information I needed to, thanks to the online system that tracked the steps of my transaction. If you are buying or selling real estate, I would strongly suggest this company. Thank you once again. Shani and Team.

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service for moving.

Although we are based miles and miles away, they made the whole moving house process easy. Excellent communication, very efficient and proactive. Online portal is great and easy to use. The email updates are really helpful too. Everyone we spoke to was really helpful and knowledgeable. Had a much better experience than people we know who have recently used their local solicitors and it was cheaper! Would definitely recommend to my friends and family. Thank you for making moving house a much less stressful process!

March 17, 2025
Unprompted review
Rated 5 out of 5 stars

For people who wants to get a mortgage.

We have always looked for professionalism and we found it for a mortgage matter process.
We think, efficiency it is their definition as a business.
We strongly recommend this service not only for efficiency but also for their hard work and dedication to make their customers happy.
Thank you very much.

March 16, 2025
Unprompted review
Rated 5 out of 5 stars

As a newbie to buying a house I didn't…

As a newbie to buying a house I didn't understand the process at all. Sara and the Dezrezlegal team have been so supportive. Explaining everything in detail so I understood and made our house purchase pain free. Would highly recommend them.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Dezrezlegal dealt with the sale of my…

Dezrezlegal dealt with the sale of my property over a protracted period due to issues that arose. The service I received was second to none.

They dealt with every issue that arose promptly and kept me apprised at all times and provided me with options on the way forward. All calls to their office were answered straight away or if not available I was called back within a short timeframe without even leaving a request. They were always helpful polite and friendly.

I have no hesitation in recommending their services and have already done so to a colleague.

March 13, 2025
Unprompted review

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