DFS  Reviews 

Absolutely disgusting company. I received my order yesterday found faults right away. Delivery men weren't interested. I contacted DFS who have basically called citizen's advice liers. Have tried to bully me saying I have to accept a technician I do not I'm within my 30 days to refuse and refund. They have lied saying they have emailed me they haven't.
Citizens advice have informed me of my rights and I've sent enough evidence to prove these sofas are crap!
They won't email me they keep trying to call but now I'm not expecting these as they won't be bullying me.
I've read them the consumer rights 2015 and still they try and push a technician on me. I'm going to see a solicitor now and I want these removed. My son has hurt his leg as the seat is only foam and no coil springs. The recliner doesn't even work.
One day old and already I have no end of issues.

DFS in York are so bad, dragged my sofa up the street which resulted in it ripping, then had to have them check. Order parts, wrong part sent, 3 months later DFS rang and rudely told me to wait another month or accept £115 discount off my £800 sofa, rude and unacceptable

Ordered a sofa and recliner, along with a single chair and mattress , bed frame so as you can imagine it’s costing a lot , bed , mattress and chair delivered , then waiting for sofa and recliner, told it’s going to the Colchester store on the 13th then delivery to us on the 16th may, get a call saying sorry no delivery it may have been damaged in transit or something like that but we haven’t had it , so we call and we get to talk to customer services who say “oh you can’t call store direct but we will email them as they can call supplier and get details or you can drive there yourselves” we waited and got a call from Chris Colchester store who said “ no we can’t call them we have to email them “ ummm wtf , call again today still no info ,, terrible

had a 2seater sofa and footstool from D F S when delivered it had a few faults couple of dirty marks and the casters were peeling the chrome got in touch with DFS to check it over was offered a clean or go to yhe shop and pick something else or a full refund decided to pick something else was told to keep the one that was going back and use it until the new one was ready so mywife and myself can not fault the staff and manager at DFS STOCKTON thank you

Found a nice sofa. 799.00, just within our price range. Sat down with the salesman.

What stuffing would you like? That be an extra £100...
Delivery? That will be an extra £130...
Unwashable without their spray...yep, you guessed it an extra £90...

Dreadful company.

Do not buy a sofa from DFS (Dodgy-Fragile-Sofas / Disgusting-Foolish-Staff) bought 2 "resilience" sofas both failed within 2 years fabric peeling apart and flaking like dandruff exposing the cushion underneath! Registered both faults. 12 months of broken promises to repair.. finally admitted they can't appropriately repair it.. now they play hard ball stating take a £250 refund and keep em or I have to pay £400 but will only replace one as "good will".. errm no thanks DFS how about you give me the £2000 refund for the not fit for purpose products that loads of people are complaining about with the exact same issue? They lost the first set of replacement parts. Delivered the second set to the wrong address.. finally got the parts and they are the wrong colour now won't order any more.. was promised a repair and waited 8 months.. your engineer then turned up made excuses to try and not do the repairs before finally refusing to carry out the repairs because the fabric was incorrect (that they supplied). You promised repairs by Nov 25 it's now May 2026. DFS now are providing cheap crap Chinese sofas and then are refusing to deal with all the problems because of rubbish junk sofas compounded by making mistakes after mistakes after mistakes YOU ARE A JOKE!! Only caring about money and ripping people off!

I was told my sofa and chair would be delivered 9 days ago. My delivery was the vans 2nd stop. My sofa has yet to arrive. Not one senior manager has taken responsibility and called to explain why my sofa is in Doncaster and my chair is in Nottingham when in should be in my house near Hull. When you ring the customer support team you can wait over 20+ minutes and get no answer. There must be some systemic problems in this business. Sofology is part of the DFS group. I have tried to escalate twice to senior managers. I was told both times it would take 72 hours for them to contact me. They still haven't so we can only speculate where the problems lie...but a wild guess would be at the top.

Avoid avoid avoid! Ordered a sofa 14 weeks ago was told 4 weeks ago that we would receive a delivery notification which we was told there was a delivery delay. When we enquired about the whereabouts two weeks ago they basically fobbed us off and gave us little to nothing update. We have now waited 14 weeks and was told one section of our sofa is in Doncaster and the other section is somewhere else and waiting shipment which is really concerning and looks like we will be waiting another week or maybe longer at this rate. Customer service is next to nothing they simply want your custom but do not want to update you on their delays. Please please please do not bother with dfs and go to a sofa company that build their sofas in the UK as you will end up waiting 4 months for a sofa that may or may not come in the end.

I would never again recommend purchasing a product through DFS. The after sales service and customer support is just pathetic. They do not put the customer first. From a delivery mix up on there part and then them cancelling orders in error, missing delivery promise dates with no follow up or customer support after spening over £2k is unacceptable. A month after ordering a 7 day turn around couch set it still has not arrived. Save yourself a lot of trouble and purchase elsewhere.

I just don't believe DFS, the other day I received this notification saying
CONGRATS you've just earned a top fan badge and I can join a community of 28 DFS top fans (no thanks)
Well you it goes to show dfs doesn't read the reviews I have given them, we bought a two seater and a three seater sofas which we asked them to be replaced as they showed signs of wear after 4 months. We went into the store in Banbury and I asked which was a better fabric and was assured resilience fabric it was sold to me as a hard wearing and durable fabric that had been tested. Now nearly 3 years later the fabric is disgusting flaking off. After a lot of hassle dfs sent out a guy to look at the sofas. I was told it's wear and tear or possibly chemicals we are using on it or in the house. You buy an insurance for it from Guardsman when you buy it well what a waste of time and money that was, Guardsman didn't even send anybody out and said not covered wear and tear so that was £290 for nothing.
Sent of a message to the ombudsman they sent back we agree with DFS. So now I can join DFS top fans. Please don't buy anything from dfs or buy insurance from guardsman to cover your purchase. They seem to be brain washed that they are not responsible for anything it's your fault

tecnican fixed 4 times now but made it worse only 3 weeks old! dundee manager said it’s not a fault 🧐. both dundee manager and technician said it was the way it was delivered so that’s a fault!!!! even technician says if appears again it will need replaced bud dundee manager says no he’s not even a tecnican!!! review dfs before ordering wish i did the company is a joke. now taking legal action . PLEASE LOOK ELSEWERE!! telling me there’s nothing they can do even tho tecnican said if it happens again the arm will need replaced!!! this company is all over the papers with other customers!!!! wast off £2k wish i could upload pics but no option to do that!!!! Update they came out and replaced arm cover what a mess can’t believe what im seeing also not even a matching color totally shocking! Will try upload pics all they care about is your money!! Been fixed 4 times now what a joke only offering me £1400 credit note asked for replacement and there saying no!!! Next strap legal section 75

Van arrived with no sofa. I have not had a settee to sit on for 3 weeks. I was told now would have to wait till 25th April for new stock to arrive but they would lend me a sofa. After chasing them for the loan I was promised they were suppose to deliver 1st April. I had family arriving for Easter but no sofa arrived. We had to sit on garden chairs. I have now sent them letter cancelling the sofa altogether after the really bad customer service. I am now awaiting there response regarding refund of my deposit but will try charge back if this fails. I have been really shocked by this company and it's standards.

What a let down, went from 5 star service in the showroom to 1 star customer service after delivery. Don’t think it’s unreasonable to expect your new suite to look as good as showroom model, not according to them. Sent out manager to assess. Avoid at all costs.

Used the so called warranty that DFS offered but absolutely useless. Somebody turned and inspected the sofa and blamed the natural oil in the hair as the reason for the early wear on the cushion so warranty not applicable.

I would rather give 0 stars. This is a shocking company to deal with, The customer service is non excisting and when i complained about the state of my sofa the sent one guy out who took the covers of the back and put them back on again, then said the wanted a second opinion another guy came out turned the seat cushions and banged on the other cushions and said nothing wrong it will flatten out....now im left with a sofa and chair that is extremely uncomfortable and they wont do a thing about it. They also had the wring description on the website and were extremely quick to remove it. Just ho somewhere else dont waste your hard earned money on a DFS sofa.

We've only had our sofa gor a year and we've already had it refoamed once but it needs a new interior now and its already been 2 months and we've been informed we have to wait another 2 or 3 months for the parts to arrive. We cant use the sofa so pretty poor standard for a sofa that's not even a year old. Customer service called and offered me a hamper as a gesture of good will but even thay hasn't arrived. Dreadful service and awful furniture. I actually hurt my back sitting in it

Bought 2 sofas 5 weeks ago after being told we would have them between 2-4 weeks, delivery man rang last week he was coming with 1 sofa and No1 had any idea where the second was( 2 the exact same sofas) we wudnt accept just one so now a week later again and no call back when I was told they would call back in 72 hours on Monday, had old sofas out in garage ready for the dump had to bring back inside again awful experience so angry

The girl Maddie who served me was 100% at doing her job in DFS London rd Glasgow.

What a farce with delivery. Was told delivery would be between 9.45 and 11.45. No delivery. Phoned the number and waited ages for someone to speak to me. Some rubbish about not having enough drivers!! Surely if case they should let customers know. Was eventually told delivery would be in afternoon!! I had taken morning to stay in did not expect to spend all day. Delivery arrived at 2.45 in very battered van with hole in side. Delivery drivers had no ID at all on them. Not impressed. After reading reviews seems they tell the same rubbish to everyone. Tried to phone again but phone put down.

I am writing to formally express my extreme dissatisfaction with the sofa I purchased and the subsequent aftercare provided by your company. Despite my repeated attempts to resolve these issues, the level of service I have received has been entirely unacceptable.

The sofa delivered has significant issues, and furthermore, your delivery team caused damage to my property without the installation. While the drivers were fully aware of the damage at the time, I understand they have since provided conflicting accounts to your head office. To date, neither the store manager nor your customer service team has taken any responsibility or offered a viable resolution. I have found the process of chasing updates and dealing with incorrect information to be incredibly stressful.

Under the Consumer Rights Act 2015, I believe I am entitled to a full refund given the persistent issues and the failure to rectify the situation. As this request has been refused, I have now formally escalated my complaint to the Furniture and Home Ombudsman for independent review.

It is disappointing that a company of your size has demonstrated such rigid policies and a lack of care for its customers.