DFS  Reviews 

Horrible service!! Delivery scheduled for Monday am, remove all old furniture to accommodate incoming new sofas. 5:45pm phone call we’ve ran out of delivery time you’ll have to contact DFS!! Closed so ring following day to be told earliest would be Thursday if we’re lucky! Complete joke! You pay £150 delivery as you can’t collect from store to be treated like this. This is not an Amazon parcel this is seating of which we have nothing at the moment and to be told it would be another 4 days is nothing short of criminal!! Never again!!

Not happy,went to buy a recliner sofa ,manager ask sale assistant for me to close the manual recliner and said that I may not be able to do it in 5 year !!,,I am not that old ,I walked out .not happy ,do you have to be 30 or under to buy a manual recliner.

Delivery date was bought forward delivered sofa damaged wet in many places crumpled cushions and back of sofa very wet wrinkled padding coming apart stitching crooked on cushions arm on chair coming apart.driver asked me for knife to cut underneath i refused he drilled to get leg on damaged cloth.marked all my newly painted walls.amoung other things.rather then lift sofa over 3ft gate they forced it through tearing at it .unbeleivable man was polite but i was fuming.rang dfs immediately he left.continued daily ring customer service every day to speak to store
Manager.eventually she rang me 6 days late stating i have to have it accessed first to make their decision ??? Are these people for real?.you pay 3000 pounds and over with all the extras they add on,and they expect you to keep a damaged sofa or wait to replace
NO WAY I WANT IT ALL OUT OF MY HOUSE ,HOPE THE DIRECTOR OF THIS MICKEY MOUSE COMPANY IS READING THIS.!! seen heard how badly 100s of people have been treated not me i contact trading standards.law stands handmade or not i have 30 days to get this reported collected sent back refuse it.i have done that,for one customer service member say i might have to pay to return it,they are dreaming.its store responsibilty to collect it and i dont want the smelly thing in my home.

As I’m disabled it was my kids that went and purchased my suite after i picked one on line,must say the delivery was first class and kept us up to date,after they installed my suite they took all the rubbish away,bit of a problem with a loose thread but was told not to cut away as someone would come out and see to it,other wise everything great

Not very good, they made a sofa which looks like someone has done a stitching line across the sofa chaise like a retard. And apparently that’s how it’s supposed to be even though it’s not on the pictures of the sofa on the website. It looks awful, then if I wanted to change the sofa I would have to pay £150. When I spoke to one of the DFS managers even he said it looks stupid and that line is not even supposed to be there. I’m just going to have to put a throw over the awful stitch. When I get a new sofa I will not be buying with DFS again. The customer service was awful and very rude and making it out to be my fault and I should of looked into it more even though it’s not in the pictures because if it was I would of not got the sofa. End off.

DFS supplied a falcon leather sofa within two weeks the leather seat cushions started to sink it's like sitting on a punctured airbed, DFS Customer service is a joke just came in and made a lot of excuses not to take the sofa back and ended up stuffing more foam into the seats, I feel that I was dealing with a cowboy outfit there leather sofas are manufactured in China so it's pot luck buying from DFS I'm afraid.

We had our previous sofa for 15 years. Very pleased with it so decided to buy another from DFS. What a mistake. Lorella corner sofa. At no point were we told the cushions flatten within half an hour of use. At no point were we told the cushion bases and backs need plumping up constantly. The sofa had bits missing when it arrived meaning the delivery man had to undo the backing to repair. Within weeks the sofa creaked like an old bench. Engineer number one took the backing off again and added screws and wood! Still creaking and cushions like sitting on boards. Engineer number two. Took the joining bracket apart and swapped cushion bases around. Sofa then started separating as it wasn't attached! Cushions still a nightmare and now have back ache. Same Engineer came out again. I requested 2 better brackets but it still creaks. He said that's what the foam is like and there's nothing he could do 😡. I have fibromyalgia and can't keep plumping cushions! They were a lot firmer in the store. This sofa is not at all comfortable so in our opinion not fit for purpose. At the moment I've put foam underneath the cushions. We will have to get them reupholstered. This corner sofa cost over £1400 and nobody cares 😒

Bought a 3k sofa, for two years I've been complaining about the how uncomfortable it is, won't help me exchange , absolute rubbish ,the sofas you sit on at the stores are no where near the same , con , joke , should be investigated, how can you allow people to buy something and when it comes its different or poor craftsmanship, I can't even sit in half my sofa and they won't help me sort the problem, just look at the springs and says the springs are okay?

Do not buy from here!!!! If you have a issue they will not help you and just blame you

People from UK u are leaving ur feedback under DFS Denmark ! Most of those bad one should go to dfs uk!

Very good customer service

We purchased a three seater and a two seater from dfs the begining of july within three days of delivery we started to see sagging on one of the two seater cushings. we have had enginers out three times putting foam filling on the springs not in the cushons now they say they cant do aney more for us its normal wear.
Stay well clear of this firm.

Stay clear of this cumpaney

Dont belive this 15 years garante not woth the paper its writen on

We ordered a sofa back in August and had to obviously wait 6 weeks for it to be built . When it was delivered eventually and put together the bloke said in 29 years has never seen anything like this the sofa cushions did not fit !!! They left a huge gap so he sent pictures and notified DFS of this problem on which we had to chase them up . We were told when we chased it up they would take 2 weeks to be made and will be with us soon as well it’s been 2 weeks and now being told we have to wait another month before we see our cushions even tho we are already making payments on the sofa . TERRIBLE customer service when we rang up and refuse to let us put a complaint in or give us a discount !!!! What a joke !!!! NEVER SHOPPING WITH THIS COMPANY EVER AGAIN !!!!!!!!!!

Ordered sofa, chair , tv unit coffee table.everything went well in the store, the staff were very attentive to my sisters needs re her vision problems and mobility issues, sofa and chair delivery ok, but when the rest arrived in boxes we couldn’t believe it was flat packed!,, no one had told us this, they left the boxes in the middle of the floor, don’t offer a service to assemble them, a week later she is trying to avoid falling around this hazard while we try to find someone to assemble it all, customer service were useless and you can’t phone the stores directly wish id seen the reviews before buying but honestly didn’t think a company going this long would be bad

I initially ordered a sofa in April with a delivery date of July. A week before this was due i had a phone call to tell me that the suite had not been ordered and the delivery would now be October. I arranged for delivery tomorrow and at 6pm tonight had a message to say they had tried to ring me about my delivery and could I contact them. I have had no missed calls and they didn't leave a contact number. I rang DFS only to be told that my delivery was cancelled for tomorrow and the earliest they can deliver is Thursday. I have just got rid of my sofa today and had they contacted me prior to 6pm I could have delayed this being picked up. Instead I am left with no furniture for another week. The company make it very difficult for you to complain and the service is one of the worst I've ever had.

We were told our sofas would be delivered today so last night we got rid of our old ones, so nothing to sit on for 24hrs. We had an email yesterday say our sofas would be delivered between 15-30 and 18-30 and the delivery driver would call an hour or so before delivery, so we waited and waited and eventually we had a call from the depot at 18 57 to say they can't deliver today and the earliest they came deliver is in 2 days time, so that means another 2 days without anything to sit on.There delivery service is totally unacceptable

Don't touch this company they shouldn't be operating there quality is a disgrace wouldn't expect a homeless person to by there shit

Extremely poor service regarding protection cover on your sofa! Have paid for this cover for nearly 3 years now, only to be told that 'Guardmans' who DFS use will not come out to repair the damage on the fabric!! I was sold an 'add on' for no protection at all!! Shame on you!!

Had a dfs sofa delivery today and they didn't even attempt to deliver it even though arms, backs and legs were removable and tried delivering it even with packaging left on it and they said only way they'd reattempt delivery is by removing the back door/frame not even that big of a sofa absolutely disgraceful would not recommend ordering through DFS for any reason

First time buying from dfs ordered an ottoman bed and mattress and headboard. Bed and mattress turned up on different dates. Asked the delivery team who were not even wearing DFS uniforms or a DFS van “call customer service we don’t have it on board. Then I called the customer service who said you need to pay £399 for a headboard ?? Absolute scammers.

You know you’re going to have a problem when you’ve telephone DFS customer service and it goes into a long spiel about not tolerating bad and abusive language from customers.
I can totally understand how customers very quickly get to the end of their tether. I was at the point of being rude when I decided to put the phone down instead.
The system is archaic. It’s like working with someone from. Are you being served back in the early 70s? The customer service is dreadful. Nobody can do anything for you. It has to all be put through to another department whatever the problem is. It’s another department. Don’t use this company you will find yourself on blood pressure tablets and chill pills.
THE most frustrating company ever