Ashleigh was absolutely lovely. Nothing was too much trouble. Definitely a people person. Answered any questions we had, knowledgable about the stores products. She arranged everything with ease and e... See more
Company replied
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See what reviewers are saying
Simona was a very pleasant knowledgeable patient saleswoman, we took up a lot of her time trying to find the exact furniture for us , she could not have been more helpful We came away feeling we hav... See more
Company replied
We went in with a sofa name and style in mind. Easily located in the store. The assistant was approachable, knowledgeable and supportive. (Even offered us coffee!)
Company replied
Great customer service, offered refreshments whilst we went through our requirements and order purchase, kids were also offered refreshments . Simple easy no hassle procedure and efficiently helpe... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Bedford Road, AB24 3LH, Aberdeen, United Kingdom
- 0333 999 9809
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from DFS Furniture - Aberdeen
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Very friendly members of staff…
Very friendly members of staff informative gave us time to decide what was best option for us
May 24, 2026
Reply from DFS Furniture - Aberdeen
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Professional and Helpful
May 24, 2026
Reply from DFS Furniture - Aberdeen
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
The lady that sold it to us was very…
The lady that sold it to us was very pleasant and helpful
May 11, 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Now have to travel back into the store…
Now have to travel back into the store tomorrow to find out if I can have a refund for a sofa cleaning kit I didn't order that has been added onto my invoice. We went over the sofa order. No issues. I said no extras multiple times during the order.
May 22, 2026
Reply from DFS Furniture - Aberdeen
Good afternoon Jonathan,
Thank you for sharing your experience with us, please accept our apologies if an item has been added to your order without your knowledge. Please rest assured we have raised this with the relevant store who will remove this item from your order and amend the balance accordingly.
Kind Regards,
Holly M
DFS Customer Support
Staff was very helpful lady Simona was…
Staff was very helpful lady Simona was very friendly and explained everything
May 21, 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Aberdeen
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Purchased new sofa and staff were very…
Purchased new sofa and staff were very helpful and explained everything to me ,from buying to delivering and all the extras
May 20, 2026
Reply from DFS Furniture - Aberdeen
Good afternoon Jane,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
I went to the Kittybrewster store on 12/05 and 19/05
I went to the Kittybrewster store on 13/05/2026 and one of your staff looked after me very well, and essentially the sold the sofa to me that I loved. He got involved when he had to but didn't stick around too long to give me freedom to look around the store. When I was ready for more information about the purchase, he virtually showed me the colour schemes I was after and from then on I was happy with this.
I returned to the store 19/05 to make sure it was still my favourite and another member of staff looked after the sale, but all kudos is for the guy from 12/05 visit. I didnt catch a name.
May 19, 2026
Reply from DFS Furniture - Aberdeen
Good morning Joel,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Aberdeen
Good morning Ste,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Aberdeen
Good afternoon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
I am pleased with Ashleigh's help
I am pleased with Ashleigh's help - very nice, smiling and helpful staff.
May 18, 2026
Reply from DFS Furniture - Aberdeen
Good afternoon,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
No pressure.
We were welcomed in a very nice manner with no pressure and aloud to do our own thing. The sales person was polite and knowledgeable about the product we were looking at. The sale went through with no problems.
May 18, 2026
Reply from DFS Furniture - Aberdeen
Good afternoon William,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind Regards
Lia
DFS Customer Support
Good interaction with staff member…
Good interaction with staff member Helen . She was attentive and informative without being over powering.
She was clear and instructive .
May 17, 2026
Reply from DFS Furniture - Aberdeen
Good afternoon Mrs Burnett,
Thanks for your lovely feedback, we’re glad to hear Helen met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Aberdeen
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Aberdeen
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
The person who called me
The person who called me, Caira Wild, she was absolutely brilliant, very helpful and made the whole thing a pleasure.
May 10, 2026
Reply from DFS Furniture - Aberdeen
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
No hard sell
No hard sell
Decision to buy was based on comfort
Plenty of selection
Dog friendly
Helen was brilliant, professional, informative and made us feel at home
May 17, 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
They are understanding and helpful
Nice very nice people and helpful we metone of your sale worker she was very kind and helpful.you need give them more information about furniture.
Thanks
May 9, 2026
Reply from DFS Furniture - Aberdeen
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Aberdeen
Good morning Ian,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
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