DFS Furniture - Barrow-in-Furness Reviews 

2,439
TrustScore 5 out of 5

5.0

Hindpool Road, Hindpool, LA14 2PD Barrow-in-Furness, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We visited twice to make sure we had the right measurements and made the right choice. Both times we were welcomed by Mattew who answered any questions we had and encouraged us to take our time befo... See more

Company replied

Rated 5 out of 5 stars

The staff member gave us the space to look around without being in the way, gave us all the information we wanted when we wanted it, especially as we were looking at a couple of suites so excellent se... See more

Company replied

Rated 5 out of 5 stars

Having established that we were just looking, we faced a fantastic choice of sofas. We soon found one we liked and Ryan came over to tell us about it. He was very helpful, giving us all the details ab... See more

Company replied

Rated 5 out of 5 stars

Matt was fantastic honestly a great guy, he talked us through the bundle we chose and explained everything clearly, gave us breathing room to discuss options with my wife. 5 stars!

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Hindpool Road, Hindpool, LA14 2PD, Barrow-in-Furness, England, United Kingdom

  • 0333 999 9537

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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5.0

All reviews

(2,439)

96,636 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very very helpful staff with loads of…

Very very helpful staff with loads of knowledge. Explained to us very thoroughly.

March 21, 2026
DFS Furniture - Barrow-in-Furness logo

Reply from DFS Furniture - Barrow-in-Furness

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent staff

Excellent staff. Callum was highly attentive, very professional and extremely helpful. All the staff in the store were friendly and at no time did we feel under pressure to buy. Always there to answer and queries though. A very positive experience.

March 16, 2026
DFS Furniture - Barrow-in-Furness logo

Reply from DFS Furniture - Barrow-in-Furness

Good Morning,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Calum the sales guy was very polite and…

Calum the sales guy was very polite and patient. Explained everything clearly. Credit to the company.

March 16, 2026
DFS Furniture - Barrow-in-Furness logo

Reply from DFS Furniture - Barrow-in-Furness

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Good sales team that leave you alone…

Good sales team that leave you alone once they make themselves known to you,when i wanted information they were very courteous and helpful and i was fully satisfied with their knowledge which made it a great experience purchasing our suite.

March 14, 2026
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Reply from DFS Furniture - Barrow-in-Furness

Good Afternoon Felix,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Clear

Clear, concise product and payment information/details in a friendly non-pushy manner.

March 14, 2026
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Reply from DFS Furniture - Barrow-in-Furness

Good Morning,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Superb customer service

Superb customer service
All staff very friendly and very helpful

March 13, 2026
DFS Furniture - Barrow-in-Furness logo

Reply from DFS Furniture - Barrow-in-Furness

Hello,

Thank you for sharing your kind feedback with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great experience at the Barrow store.

The guys at the Barrow store were great from the start. Very welcoming and definitely knowledgeable about their range of products and matching them to just what we were looking for. They also kept out 5yr old entertained on the ‘robot’ sofa with all the buttons and gadgets!! He thought it was brilliant!! They made the whole experience stress free and I wouldn’t hesitate to recommend them. Just can’t wait for our sofas to arrive now!

February 21, 2026
DFS Furniture - Barrow-in-Furness logo

Reply from DFS Furniture - Barrow-in-Furness

Hello,

Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Callum listened and understood my needs…

Callum listened and understood my needs and advised on the best chair for me

February 28, 2026
DFS Furniture - Barrow-in-Furness logo

Reply from DFS Furniture - Barrow-in-Furness

What an amazing review, thank you so much for taking the time to write this 😊

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Great service and advice by Mattew at…

Great service and advice by Mattew at the Barrow store. Thank you

March 3, 2026
DFS Furniture - Barrow-in-Furness logo

Reply from DFS Furniture - Barrow-in-Furness

Good Afternoon Carol,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Great service

March 1, 2026
DFS Furniture - Barrow-in-Furness logo

Reply from DFS Furniture - Barrow-in-Furness

Good afternoon Clare,

Thanks for the 5 stars! It's much appreciated

Kind regards,

Lia
DFS Customer Support

Rated 4 out of 5 stars

Great customer service!

February 17, 2026
DFS Furniture - Barrow-in-Furness logo

Reply from DFS Furniture - Barrow-in-Furness

Good Morning Francis,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Staff were really helpful and explained…

Staff were really helpful and explained everything in detail. Very easy process.

March 1, 2026
DFS Furniture - Barrow-in-Furness logo

Reply from DFS Furniture - Barrow-in-Furness

Good Morning,

Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Knowledgeable and friendly staff

Knowledgeable and friendly staff. Very informative without being pushy. Not sold too but advised along the way.

March 1, 2026
DFS Furniture - Barrow-in-Furness logo

Reply from DFS Furniture - Barrow-in-Furness

Good Afternoon,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Very easy to order

Very easy to order, viewed instore ordered online

February 22, 2026
DFS Furniture - Barrow-in-Furness logo

Reply from DFS Furniture - Barrow-in-Furness

We're glad you found it easy to order after viewing in store. Thank you for your feedback!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Excellent customer

Excellent customer service from a very knowledgeable sales assistant. Explained everything in fine detail.

February 21, 2026
DFS Furniture - Barrow-in-Furness logo

Reply from DFS Furniture - Barrow-in-Furness

We appreciate you taking the time to share your feedback. We are happy to hear that you received excellent service and a detailed explanation.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Great experience

Matthew was very good explained everything well and it meant that I was fully informed right down to when the sofa is delivered

February 23, 2026
DFS Furniture - Barrow-in-Furness logo

Reply from DFS Furniture - Barrow-in-Furness

We appreciate you sharing your feedback. We're happy to hear that everything was explained clearly and that you felt fully informed about your sofa delivery.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Was in to purchase a new sofa on behalf…

Was in to purchase a new sofa on behalf of my mum and the service was top notch, explained everything clearly and made sure i knew the ins and outs

February 23, 2026
DFS Furniture - Barrow-in-Furness logo

Reply from DFS Furniture - Barrow-in-Furness

Good Afternoon,

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!

Kind Regards,

Jordan
DFS Customer Support

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