We used dfs as they are so easy to order, they let you know what date to expect your order, we have ordered from them before and our sofa was so comfy and well made very strong and sturdy
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Location
Switch locationWinchester Road, Brighton Hill Unit 4, RG22 4AN Basingstoke, GB
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I wanted to replace a 2 seater settee that I had purchased from them 4 years ago with a 3 seater settee. DFS were so helpful finding my previous order and we realised they were still making that part... See more
Dfs is very good I found a chair just write for me . High back and i can reach the floor. I’m not that tall so my armchair is lovely thank you .
Company replied
I had a wide choice of sofas to choose from. Everything was very easy to order online.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Winchester Road, Brighton Hill Unit 4, RG22 4AN, Basingstoke, United Kingdom
- 0333 999 9760
4.6
Excellent
701 reviews
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Helpful lady that helped us with our…
Helpful lady that helped us with our sofa purchase!
January 24, 2022
Elouise was a very helpful assistant…
Elouise was a very helpful assistant when we choose and ordered our furniture
January 23, 2022
Good experience
We had a really good experience today. No salespersons pushing to ‘help’ you but instead a knowledgable salesperson who helped when asked. We felt valued as a customer.
January 23, 2022
Great service
We received excellent service at DFS. We went to the store already knowing what style we liked and the customer representative was able to go into excellent detail in how to care for our new sofa. He explained the lead times and answered all the questions we had.
January 23, 2022
The assistant was very knowledgeable…
The assistant was very knowledgeable and helpful. The process was very easy and smooth.
January 23, 2022
Very friendly staff.
Very friendly staff who explained every detail and option available. Lovely experience
January 22, 2022
The adviser was great explained…
The adviser was great explained everything told us about the insurance which we were happy to take after having a full conversation on what’s covered happy with the whole experience
January 21, 2022
Very pleasant experience today
Very pleasant experience today. We went in to the store to look as some sofas we'd seen online, we had no intention of buying anything today; just to browse. We ended up purchasing a totally different style and something we would not have gone for normally.
The salesperson 'Ben' was knowledgeable, professional and friendly.
We did not feel pressured at all.
It's a shame the store is closing as it's the personal touch that matters to the customer.
January 21, 2022
Excellent customer service.
January 20, 2022
Helpful service No hard sell sales pitch.
Visited DFS was allowed to take the swatches home to colour match.
Was given the normal sales spiel
But thankfully no hard sell.
Ordered within 10 minutes looking forward to the delivery of a new sofa within 14 weeks
January 20, 2022
Eloise Adams was Brilliant
Eloise Adams was Brilliant, great customer service and so helpful and went out of her way to make sure my sofa was perfect
January 19, 2022
So welcoming
Lucas was so pleasant and welcoming and so helpful and friendly! My first time buying a new sofa and he made it so easy and quick!!
January 18, 2022
Very good service from the staff at…
Very good service from the staff at Southampton it is just a shame that the lead times are very long for delivery.
January 18, 2022
Very helpful but not pushy
Very helpful but not pushy. About 5 minutes after entering store a member of staff asked if we were ok and did we need help. We explained we were looking and trying the sofas, he just said give him a shout if we needed help with anything and carried on with his paperwork. It was so refreshing to be able to just sit and try without somebody following you around. When we were ready we found Ben’ and asked for his help and advise. He sat down with us explaining the merits of the 3 different sofas, and the service and products they can provide. We decided on the one we wanted and everything went smoothly after that.
Not once did we feel under any pressure to hurry or buy any of the sofas.
All in all a positive and relaxing experience.
Thank you Ben
January 17, 2022
DFS Basingstoke
Purchased a sofa from Ben Trimmer at the Basingstoke branch. Excellent experience, very informative
Would recommend speaking with him
January 17, 2022
Basingstoke Branch - The most helpful staff!
We were helped by both Eloise and Ben at the Basingstoke branch. They were both extremely patient (we had two small children in tow) and very informative about the products and what would suit our needs. The store was very busy, but they managed to keep their smiles and keep everyone happy. We came with a sofa in mind, and although it was not available to view in store, Eloise helped us to get a feel for it and how it suited us as a family. Overall we were extremely happy with the experience.
January 17, 2022
We found a sofa that we liked at a…
We found a sofa that we liked at a price we liked. Ben was extremely helpful without being pushy.
January 17, 2022
Lovely sofas
We had a good experience looking for a sofa. We checked few sofas and when we were happy with one of them we asked one of the advisor for extra information.
She was pleased to help and friendly.
They have good offers currently and there were beautiful sofas.
January 16, 2022
They were short staffed but very aware…
They were short staffed but very aware of who needed help, very helpful and friendly staff. purchase was quick and easy A+++++
January 16, 2022
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