DFS Furniture - Birmingham Reviews 

The staff went above and beyond to help me find what I wanted they were very patient taking the time to advise me on which sofas were manuel and we had a laugh

Let us have a look around without any pressure then offered us a nice hot drink as the salesman could see we had maybe settled with the one we were sitting on and he asked if we needed assistance. You either want to buy one or not and he then continued to explain all the sizes.

We were served by Imran, lovely young man, very polite and friendly, gave us loads of options to choose which helped me to make my mind up with ease, he even stayed back because we were feeding our baby, didn’t rush us or made us uncomfortable. Fantastic service. Thank you Imran

Imran was a great help… went above and beyond to help us understand the cinesound sofa. Big Thankyou and can’t wait to get it delivered!

An excellent customer service by Iram
Thank you you made our trip much more easier

Excellent from start to finish, jimmy was really good

The sales assistant was very patient, professional, informative with us, offered lovely coffee and gave my husband a coffee I time to discuss our decision. No complaints on the purchase made today. Informed approx 2 weeks gor delivery

The sales man was very helpfull and understaning. Nothing was to much trouble.

Good experience was created at the door. Asked if we had been there before allowed to browse and help was there when needed.

Overall it was a positive experience thank you!

Sandra was an amazing sales person we gave her our criteria and she knew exactly where to go. She answered every question that we had her customer service was amazing thank you.

Walked in greeted by nice man jimmy i told him what i was after and that i wanted to look by myself he said call me when you need me he then aproached me few minutes later i told him i like that but it needs to be manual not electric jimmy said we can arrange that which i was shocked at we sat and chatted i chose colour and thickness of leather he came across as honest even told me sides and back of chair is not leather jimmy told me about lots of extras which i declind jimmy was very helpful and keyed up i will return to store in the future we have a 3 piece from DFS over 10 years still going good

Excellent service by imran he made us feel really welcome and explained everything in detail. An absolute asset to your team.

Fantastic service. Clear, informative and honest.

Friendly staff ease of purchase thanks

Thank you to all the staff who helped us today. The service you offered was great. We didn't feel pressured or rushed and staff were on hand to answer questions and took the time to go through all options with us. Staff even took the time to engage with our (slightly feral) child and kept him happy throughout the process. Thank you to Iran especially for your help in finalising all the figures and order. Excited for our new sofa to arrive ❤️

Shaun was very pleasant to deal with. He was very efficient

Hi I had a great experience, staff were so pleasant and helpful. They approached me a few times asking if I needed help.Would recommend to friends

Imran was excellent, very helpful, knowledgeable, and very patient with us while we made our decision.!

This is our third purchase in 20 years from this DFS branch. Just like previous experiences, the staff were knowledgeable, efficient and genuinely look after you.