Craig was extremely helpful and fully professiona!. He explained everything in fine detail and left no stone unturned even to the point of getting a colleague to double check the purchase. He made the... See more
Company replied
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My experience at dfs was amazing and the 2 ladies were so friendly , helpful and welcoming. They were also so friendly with my 1 year old daughter while we went through the process! The whole experien... See more
Company replied
Great experience in your Birstall retail park store . Lynne the sales assistant was excellent from start to finish . I calledin briefly on Friday with my daughter for information on a sofa and returne... See more
Company replied
Suny greeted us immediately. He was warm, courteous and completely professional. We asked for a little time to browse and returned promptly when we wanted detailed information. His knowledge of the fu... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
9-10 Gelderd Road, Birstall RetailPark, WF179DT, Leeds, United Kingdom
- 0333 999 9807
4.9
Excellent
8K reviews
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Purchase of a sofa bed and chair
Sonny was extremely helpful with guiding us to get the right sofa bed and chair needed for our small snug. We were unsure of the colours and Sonny was able to assist us at every point with this. We are very happy with our purchase of the Orka - Large deluxe sofabed on Mocha and Somerford swivel chair in Bark. Sonny was great at explaining the extra sofacare and the benefits of these. Thank you Sonny for all your help!
August 7, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
The sales representative was amazing
The sales representative was amazing. Explained everything we needed to know. Made us feel comfortable and at ease.
August 7, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Warm, courteous. professional
Suny greeted us immediately. He was warm, courteous and completely professional. We asked for a little time to browse and returned promptly when we wanted detailed information. His knowledge of the furniture we we were looking at was exemplary. It wa his manner and thorough knowledge that convinced us to make the purchase. We were very impressed and happy
July 17, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Birstall
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Birstall
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Great customer service
Really great customer service by Kaitlyn . Very informative and made the buying experience very pleasant. Helped us to make an informative decision based more on our needs rather than what we had initially had in mind.
August 4, 2026
Reply from DFS Furniture - Birstall
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Great service from Robbie
Robbie was friendly, knowledgeable and answered all our questions
August 1, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Extremely helpful staff who explained…
Extremely helpful staff who explained everything about the furniture we had purchased.
August 1, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Birstall
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Sonny was brilliant informative great…
Sonny was brilliant informative great customer service can't wait for my new sofa
August 3, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you for sharing your lovely feedback with us.
Kind Regards,
Holly M
DFS Customer Support
I didn’t feel rushed and was understood…
I didn’t feel rushed and was understood when I asked lots of questions.
August 3, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Birstall
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Neil was very informative
Neil was very informative, friendly and made the whole experience a great one
August 2, 2026
Reply from DFS Furniture - Birstall
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Really impressed with the team at DFS
Really impressed with the team at DFS. Friendly, professional, and excellent customer service throughout.
August 1, 2026
Reply from DFS Furniture - Birstall
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Very easy to choose from there range
Very easy to choose from there range. Friendly staff helped the second we came in store.
August 1, 2026
Reply from DFS Furniture - Birstall
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Birstall
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Staff was really helpful
August 1, 2026
Reply from DFS Furniture - Birstall
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great service and knowledge from the…
Great service and knowledge from the Birstall team.
August 1, 2026
Reply from DFS Furniture - Birstall
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
DFS the best choice
Over the past few months searched various furniture stores and always came back to DFS. The sofa we saw on our first visit to DFS is the one we have chosen. The staff on each visit have been friendly and helpful. Today we purchased our choice and Sonny at Birstall store was informative, very helpful and professional.
July 31, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Customer servive
The lady that dealt with my enquiry to the sofa I had been looking online at was super friendly and helpful. She went out of her way to show me the product with measurements. She wasn't pushy and was personable. It was a relaxing experience
July 31, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
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