The staff and their customer service was amazing! They were very helpful making us feel good about taking our time to make a decision with no pressure. They offered us drinks and were great about answ... See more
Company replied
Location
Switch locationEaslea Road, Moreton Hall Estate, IP32 7BY Bury Saint Edmunds, GB
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See what reviewers are saying
Matt at DFS Bury St. Edmunds sat down with us, after we had chosen the three piece suite we wanted, He offered us a drink, went through every detail on our chosen furniture, right down to leather care... See more
Great customer service. No pressure. Was given plenty of time to make decisions. Everything explained well. Polite and profession young chap. Rare to get such great customer service nowadays. Thanks �... See more
Company replied
The young lady that served me & my daughter gave us such a nice welcome into the store always smiling. offered us a tea or coffee.Everything we asked about she answered very clearly. sorry i cannot r... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Easlea Road, Moreton Hall Estate, IP32 7BY, Bury Saint Edmunds, United Kingdom
- 0333 999 9749
4.9
Excellent
3K reviews
Asks customers to review
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DFS Bury st. Edmunds
Matt at DFS Bury St. Edmunds sat down with us, after we had chosen the three piece suite we wanted, He offered us a drink, went through every detail on our chosen furniture, right down to leather care. Outstanding customer service all round. A+++++
August 18, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Amazing staff, with great service.
The staff and their customer service was amazing! They were very helpful making us feel good about taking our time to make a decision with no pressure. They offered us drinks and were great about answering even the smallest questions.
August 15, 2026
Reply from DFS Furniture - Bury St Edmunds
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Bury St Edmunds
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Jenny was the salesperson’s n we dealt…
Jenny was the salesperson’s n we dealt with, she was excellent, great knowledge, very friendly, made he whole buying experience enjoyable😃👍
August 16, 2026
Reply from DFS Furniture - Bury St Edmunds
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great customer service
Our experience at the Bury St Edmunds store was easy, quick and we received great customer service from Connor!
August 15, 2026
Reply from DFS Furniture - Bury St Edmunds
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Bury St Edmunds
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Sales Advisor was not pushy and was…
Sales Advisor was not pushy and was knowledgeable
August 15, 2026
Reply from DFS Furniture - Bury St Edmunds
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Service was very good staff very helpful
August 14, 2026
Reply from DFS Furniture - Bury St Edmunds
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very helpful staff
The salesperson who served us was really helpful, looked for things that she didn’t know the answer to and advised on the differences between cherish leather and natural leather
August 6, 2026
Reply from DFS Furniture - Bury St Edmunds
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Amazing store in Bury St Edmunds and…
Amazing store in Bury St Edmunds and Jenny made it so special for us and her manager. Fab service and store. Looking forward to getting our sofa xx
July 12, 2026
Reply from DFS Furniture - Bury St Edmunds
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Excellent customer service
Excellent customer service, took time to
Help and made it an enjoyable experience.
August 13, 2026
Reply from DFS Furniture - Bury St Edmunds
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Connor was so helpful and not pushy
Connor was so helpful and not pushy
Really good managers skills so accomadating and explained everything completely
August 13, 2026
Reply from DFS Furniture - Bury St Edmunds
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Helpful and knowledgeable
August 11, 2026
Reply from DFS Furniture - Bury St Edmunds
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Staff was exceptional
Staff was exceptional, regularly checking in and give advice that was suitable.
August 2, 2026
Reply from DFS Furniture - Bury St Edmunds
Hello Reinhardt,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Staff very friendly and helpful
Staff very friendly and helpful! A pleasant experience in store .
August 11, 2026
Reply from DFS Furniture - Bury St Edmunds
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Everything went very well
Everything went very well. Louise was very helpful, all good 👍
August 11, 2026
Reply from DFS Furniture - Bury St Edmunds
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The reason I only give four stars is…
The reason I only give four stars is due to the mistake in the order which was found out when it was checked at the end it would be better if you handed the customer a copy of the order so they can see what is being put in their note pad. The order would have been completely wrong if I had not said about the headrest.
August 10, 2026
Reply from DFS Furniture - Bury St Edmunds
Hello,
Thank you for sharing your lovely review. Thank you for sharing your experience with us, please accept our apologies for any errors made, we are glad this has now been resolved.
Kind Regards,
Holly M
DFS Customer Support
No pressure in buying the sofa…
No pressure in buying the sofa everything was explained easy very happy with my experience
August 9, 2026
Reply from DFS Furniture - Bury St Edmunds
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Outstanding The young lady who looked after us…
The young lady who looked after us couldn’t have been more helpful is she tried cheerful knowledgeable and nothing was an issue! A credit to your company
August 9, 2026
Reply from DFS Furniture - Bury St Edmunds
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Bury St Edmunds
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
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