We recently bought a new sofa from DFS Cannock and had a fantastic experience. Tracey was absolutely amazing from start to finish. She was so friendly, welcoming, and knowledgeable, taking the time to... See more
Company replied
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Tracy@cannock store was very knowledgeable and not pushy at all. She was very pleasant. Quickly said hello and left us to browse at our leisure. I would definitely recommend anyone looking to buy at t... See more
Company replied
The fact that this store had all colour options available to see in person Julie was exceptionally helpful and very friendly. Advised the process from start to finish .
Excellent customer service. Felt relaxed walking round the store, no pushy sales people but there if we needed them. Found exactly what we were looking for.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Watling Street, WS11 1SP, Cannock, United Kingdom
- 0333 999 9746
4.9
Excellent
5K reviews
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Great service
Customer Service was fantastic. Kit was great at answering all our questions, he was so patient with elderly parents too.
June 6, 2026
Reply from DFS Furniture - Cannock
Hello,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Absolutely spot on
Absolutely spot on. Ian at cannock was superb very knowledgeable and friendly. No pressure sales great experience.
June 6, 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great experience buying the sofa
Great experience buying the sofa. We entered the shop, was left alone to look around and when we requested help, the staff were perfectly happy to assist. 100% recommended. Much better than their competitors who follow you around the shop.
June 5, 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Lovely assistant and service would…
Lovely assistant and service would highly recommend to friends
June 5, 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Tracy was very helpful and…
Tracy was very helpful and knowledgeable regarding the purchase of our corner unit
Customer service was excellent
June 3, 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Cannock
Hello Mr Dunn,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Very efficient and friendly service…
Very efficient and friendly service would not hesitate to recommend.
May 31, 2026
Reply from DFS Furniture - Cannock
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service at DFS Cannock
Salesperson, Tracey, from Cannock store was excellent. She explained everything to us thoroughly without us feeling pressured. Felt the whole experience was relaxed and we know exactly what we was getting for our money. Highly recommend
May 31, 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
We recently purchased a sofa/chair at…
We recently purchased a sofa/chair at the Cannock store, we felt at ease as soon as we entered the store, we were not pestered by the sales assistants and left to browse the beautiful furniture on sale. When we were ready to make a purchase, George explained everything in a friendly and professional way, not "pushy" to get a sale. All in all was a good experience compared to other furniture companies we tried. Would highly recommend DFS Cannock.
May 30, 2026
Reply from DFS Furniture - Cannock
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with George.
Kind Regards,
Jordan
DFS Customer Support
Very good service by Steve not hounded…
Very good service by Steve not hounded but there when you need him and very polite
May 30, 2026
Reply from DFS Furniture - Cannock
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Cannock
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Cannock
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
A very pleasant experience
We were greeted with a smile by the member of staff Tracy and she explained if we needed help just to ask , we weren’t followed round like we have been in other stores . When we asked for help she was so informative so much so we did buy some furniture.
May 29, 2026
Reply from DFS Furniture - Cannock
Good Morning,
We’re really grateful you took the time to share your 5* rating with us and others. It's lovely to hear that Tracy gave you all the information you needed and met all of your expectations.
Kind Regards,
Jordan
DFS Customer Support
Lovely lady named Julie .very friendly…
Lovely lady named Julie .very friendly and helpful
May 29, 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Cannock
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Love how the staff let you shop without…
Love how the staff let you shop without hassling you ,but how helpful they are when you need them
May 25, 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you for sharing your kind feedback with us.
Kind regards
Holly M
DFS Customer Support
very helpful staff steve was great…
very helpful staff steve was great everything was explained well and wasnt pressured into buying anything overall a brilliant service,
May 25, 2026
Reply from DFS Furniture - Cannock
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Brought our first sofa today and George…
Brought our first sofa today and George was so helpful and kind and made the process so easy for us
May 25, 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Cannock
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Cannock
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Vanessa
DFS Customer Support
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