DFS Furniture - Carcroft Reviews 

3,184
TrustScore 5 out of 5

4.9

16 High Street, DN6 8DP Doncaster, GB


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Rated 5 out of 5 stars

I walked into dfs not knowing what I wanted and was seen by Louise who helped me pick the perfect sofa down to fabric, colours and size, she was so hopefully and was very thorough on Customer service!... See more

Company replied

Rated 5 out of 5 stars

The staff and service was immaculate everything was done quick and easy explained thoroughly and made the experience easy for us to decide our sofa. The man that helped us made the experience better f... See more

Company replied

Rated 5 out of 5 stars

We only went into DFS for a quick browse and ended up with the perfect sofa thanks to Joe! He was amazing — actually listened to what we needed: right size for our space, pet-friendly, and on bu... See more

Company replied

Rated 5 out of 5 stars

Jo was very helpful n knowledgeable. Nothing was too much trouble n he was extremely patient with all our questions n described the care packages in detail and in layman's terms. That's why we purchas... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,184)

99,267 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Visited & bought my new sofa from your…

Visited & bought my new sofa from your Carcroft store 07-07-26 was greeted from a lovely polite lady (Helena) I think her name was. Very knowledgeable & couldn’t do enough to help me pick my perfect sofa. Thank you

July 7, 2026
DFS Furniture - Carcroft logo

Reply from DFS Furniture - Carcroft

Hello Donna,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Helped me through out

Helped me through out. So helpful and no pressure. I was in control all the day. They where there when I needed advice. No pressure at all

July 4, 2026
DFS Furniture - Carcroft logo

Reply from DFS Furniture - Carcroft

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Jo was very helpful n knowledgeable

Jo was very helpful n knowledgeable. Nothing was too much trouble n he was extremely patient with all our questions n described the care packages in detail and in layman's terms. That's why we purchased there n then.

June 28, 2026
DFS Furniture - Carcroft logo

Reply from DFS Furniture - Carcroft

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

We have purchased several items over…

We have purchased several items over the years from DFS Carcroft Doncaster. One of the reasons being the customer service we always receive from Joe the salesperson. He has excellent communication skills, he is approachable, and has good product knowledge. He gives good advice and is very helpful,

July 5, 2026
DFS Furniture - Carcroft logo

Reply from DFS Furniture - Carcroft

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Great experience

Great experience. Didn’t feel harassed by staff. All very helpful and informative

July 5, 2026
DFS Furniture - Carcroft logo

Reply from DFS Furniture - Carcroft

Hello,

Thank you for your lovely feedback.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

The lady who approached us was an excellent sales lady

The lady who approached us was absolutely lovely she explained everything we needed to know about the furniture we chose she was very knowledgable a nd pushy she is realy lovely sales girl i think her name was Lauren pardon me if im mistaken she was very afficiant very pleasant and was lovely being attended to by her I’m looking forward to my furniture being delivered

July 4, 2026
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Reply from DFS Furniture - Carcroft

Hello,

Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Come communication explained everything very well and Shannon was very polite

The customer service me and my wife and mother in law received from your Doncaster branch from Shannon was absolutely fantastic and couldn’t of asked for anybody better and helped once again couple hours later on the phone while re sorting out the size

July 4, 2026
DFS Furniture - Carcroft logo

Reply from DFS Furniture - Carcroft

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Helpful and friendly staff

Helpful and friendly staff. Not pushy but there to help.

July 4, 2026
DFS Furniture - Carcroft logo

Reply from DFS Furniture - Carcroft

Hello,

Thank you for your kind review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

I new exactly what I wanted when I went…

I new exactly what I wanted when I went into the store. The assistant was very professional and helpful.

July 2, 2026
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Reply from DFS Furniture - Carcroft

Good Afternoon,

Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

buying new sofas

came in this morning greeted by a nice polite young man JOSEPH, offered coffee said if want anything give me a call, then did what a good salesman should and left us to choose what we wanted then came over and helped with all the paper work and made the sale

July 1, 2026
DFS Furniture - Carcroft logo

Reply from DFS Furniture - Carcroft

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Excellent service

Excellent service from Lauren, there was no pushing for sales and happy to let you decide what’s right for you and explained every clearly

June 27, 2026
DFS Furniture - Carcroft logo

Reply from DFS Furniture - Carcroft

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Good service from Lauren

Lauren was knowledgeable, professional and efficient .
Good service

June 30, 2026
DFS Furniture - Carcroft logo

Reply from DFS Furniture - Carcroft

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Great experience

Greeted by a very friendly young man who was a massive help in me purchasing my sofa.
Great knowledge of what brand I was looking for, size, colour etc.
Spent a decent amount of time with me and didn't rush to push the sale through.
Very pleasant experience from entering the store to leaving

June 29, 2026
DFS Furniture - Carcroft logo

Reply from DFS Furniture - Carcroft

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Really easy and quick process

Really easy and quick process , helpful with advice

June 29, 2026
DFS Furniture - Carcroft logo

Reply from DFS Furniture - Carcroft

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Great experience at DFS

Great experience at DFS! We bought a sofa and dining table, and Lauren was very helpful, friendly, and knowledgeable. Excellent customer service thank you, Lauren! Highly recommend

June 22, 2026
DFS Furniture - Carcroft logo

Reply from DFS Furniture - Carcroft

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Really great customer experience

Really great customer experience. Nothing too much trouble. Everything was dealt with in a professional and friendly manner.

June 28, 2026
DFS Furniture - Carcroft logo

Reply from DFS Furniture - Carcroft

Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Very courteous and polite

Lousie was very courteous and polite. I was left to browse at my own leisure before being approached and asked if their was anything she could help with. Thank you Lousie

June 28, 2026
DFS Furniture - Carcroft logo

Reply from DFS Furniture - Carcroft

Good Morning,

We are really happy that Louise met your expectations in store and you had a lovely experience when placing your order!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Excellent service

Excellent service. Thoroughly explained the whole process on delivery and how to keep the sofa clean.

June 25, 2026
DFS Furniture - Carcroft logo

Reply from DFS Furniture - Carcroft

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 4 out of 5 stars

Sales staff at Carcroft were great and…

Sales staff at Carcroft were great and very helpful, but had problems with e-sign documents, it wouldn’t load.

June 17, 2026
DFS Furniture - Carcroft logo

Reply from DFS Furniture - Carcroft

Hello Phil,

Amazing review, we really appreciate it!

Kind regards,

Lia
DFS Customer Support

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