From start to finish, Rachel was so kind and helpful, always checking in and doing her absolute best to get our sofa delivered as quickly as possible as we had a young baby at home! Also, the team... See more
Company replied
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See what reviewers are saying
5 star experience today in Dfs Carlisle Lovely Rebecca offered us a warm drink and helped answer all our queries. Nice relaxed atmosphere and plenty of time given to make our minds up. Only one d... See more
Company replied
Bethany approached us shortly after we went into the store asked if we needed any help she was friendly and very helpful knowledgeable without being pushy , she helped us eliminate from a good range o... See more
Company replied
Great selection inshore. Very knowledgeable and friendly member of staff, Rebecca , helped with our choice of sofas. Took time to ensure we were entirely satisfied with colours, material and sizes. Ve... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Duke's Road, CA1 1JD, Carlisle, United Kingdom
- 0333 999 9813
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent service
We had a beyond helpful young lady to help with making a decision in which she looked at many options and went out of her way to find what we wanted . Made simple in a short time with detailed guidance , relatable and knowledgeable in her work and went over and above with no pressure in any way .
June 28, 2026
Reply from DFS Furniture - Carlisle
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great selection of sofas
Great selection of sofas, and Great quality. We dealt with amelia and she was very knowledgeable about all aspects of buying a sofa. Brilliant service.
June 27, 2026
Reply from DFS Furniture - Carlisle
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Brilliant service
Brilliant service. Not pressured at all into anything. Explained everything very well.
June 27, 2026
Reply from DFS Furniture - Carlisle
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Bethany was very helpful
Bethany was very helpful, not pushy either, as we were left to wander in our own time, Bethany kept in touch via email through the whole ordering process
June 25, 2026
Reply from DFS Furniture - Carlisle
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Bethany.
Kind Regards,
Jordan
DFS Customer Support
Helpful and informative salesman
The young man who served me (twice) was informative and extremely helpful. Nothing was too much trouble.
Eagerly waiting for my sofa.
May 25, 2026
Reply from DFS Furniture - Carlisle
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Customer service in the showroom was…
Customer service in the showroom was excellent. The sales person was very helpful showing me all options available that would suit my needs. He was also very clear in his explanations.
June 24, 2026
Reply from DFS Furniture - Carlisle
Hello Tamsin,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Carlisle
Hello Hamish,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Both the assistants that helped us…
Both the assistants that helped us choose were very patient and helpful
June 22, 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Upon arrival at dfs I was greeted by a…
Upon arrival at dfs I was greeted by a lovely man called David. He put me at ease right away. I loved his demeanour .He was helpful but not pushy. I explained what I was looking for. He made a few suggestions. Nothing was too much trouble. Made me feel at home.
June 22, 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Very helpful and friendly staff
June 20, 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Carlisle
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Called in on off chanceto ask a question
Called in on off chance to check out the shade of yellow for the Joules Windsor sofa. On looking through the velvet sample book I said I live the purple and she said there was a soda in that colour at the back of the store. It was love at 1st sight. So bought the 4 seater and ordered a made to measure 2 seater Patterdale! So glad I met that sales assistant As I told her I'd only come downtown for a Stanley knife!!! Brilliant customer service a day great staff.
June 20, 2026
Reply from DFS Furniture - Carlisle
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Great customer satisfaction
Great customer satisfaction. The attendant was very helpful and very knowledgeable about customer experience and sales management
June 21, 2026
Reply from DFS Furniture - Carlisle
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kinds Regards,
Vanessa
DFS Customer Support
Brilliant service
Brilliant service, left us to look round but took our measurements and understood what we were after and came back to us with exactly what we wanted.
June 21, 2026
Reply from DFS Furniture - Carlisle
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Carlisle
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards.
Vanessa
DFS Customer Support
The salesperson was incredible
The salesperson was incredible. Down to earth, not pushy, extremely helpful and explained everything clearly.
I would recommend DFS Carlisle to everyone.
A fantastic experience!
June 20, 2026
Reply from DFS Furniture - Carlisle
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
The member of staff we dealt with was…
The member of staff we dealt with was pleasant, helpful and knowledgeable. Asked her several questions and knew the answers to all of them without any hesitation. She's is a credit to the team.
June 20, 2026
Reply from DFS Furniture - Carlisle
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Carlisle
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Great
Easy friendly and knowledgeable about the product. The woman who served us was great. Didn’t follow us around and give us space to decide. A great experience.
June 19, 2026
Reply from DFS Furniture - Carlisle
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
The gentleman whom looked after my sale…
The gentleman whom looked after my sale was very informative and helpful
June 17, 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
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