We had a really positive experience with DFS. Our sales advisor, Robyn, was fantastic from start to finish. She was friendly, helpful and knowledgeable, and made the whole process feel easy and re... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We had a really positive experience with DFS. Our sales advisor, Robyn, was fantastic from start to finish. She was friendly, helpful and knowledgeable, and made the whole process feel easy and re... See more
Company replied
⭐⭐⭐⭐⭐ Great customer service from start to finish! The staff were really friendly, helpful and gave us plenty of time to look around without feeling pressured. We came away very happy with our ne... See more
Company replied
Was welcomed into the store by David then left to browse for a good while. David came back over when we chose a sofa and was very helpful and clear when discussing everything. A very good experience o... See more
Company replied
Very helpful staff, no hard sell, sensible advice, listened to what I wanted and found the right answer. Reece was super approachable and patient, gave me time to think about what was right for me... See more
Company replied
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company

Duke's Road, CA1 1JD, Carlisle, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy just browse around with no pressure, David the salesperson was great and very helpful

Reply from DFS Furniture - Carlisle
Elli was very helpful and never made us feel pushed to make a decision. Very happy with the customer service we got.

Reply from DFS Furniture - Carlisle
Straightforward transaction with clear no nonsense explanations from Reece - top man and highly recommend him.

Reply from DFS Furniture - Carlisle
⭐⭐⭐⭐⭐
Great customer service from start to finish! The staff were really friendly, helpful and gave us plenty of time to look around without feeling pressured. We came away very happy with our new sofa purchase and can’t wait for it to arrive. 😊
Would definitely recommend DFS – thank you for making the whole experience so easy!

Reply from DFS Furniture - Carlisle
Good atmosphere in the store at Carlisle. Was approached on entering offered help if required. Was left to look around at our own pace. If we needed help we only had to ask. Finally settled on our choice. Reece was extremely good at explaining options, timeline and payment schemes. He was very pleasant and relaxed. We completed our purchase with ease. Delighted with our experience. Thanks Reece.

Reply from DFS Furniture - Carlisle

Reply from DFS Furniture - Carlisle
Great service. Really friendly staff. So easy to buy a purchase from them. Would highly recommend. Great prices too

Reply from DFS Furniture - Carlisle
Fantastic service from start to finish.
Very happy with my sofa, have used DFS before and would use again.

Reply from DFS Furniture - Carlisle
David was friendly, polite, knowledgeable and very professional. No pressure, a real pleasure to deal with and an asset to your company.

Reply from DFS Furniture - Carlisle
My experience was extremely easy the sales assistant lady was professional, informative, helpful and nothing was any trouble.

Reply from DFS Furniture - Carlisle
Really satisfied with the customer service from David

Reply from DFS Furniture - Carlisle
Robyn made me feel comfortable very friendly and interested in me as a person not just the sale lovely lady

Reply from DFS Furniture - Carlisle
Customer service was excellent she helped me all the time with no pressure

Reply from DFS Furniture - Carlisle

Reply from DFS Furniture - Carlisle

Reply from DFS Furniture - Carlisle
Great selection of quality goods on offer. David our salesman was welcoming, polite, informative and handled our purchase with professionalism. A very pleasant experience all round.

Reply from DFS Furniture - Carlisle
The young girl Amelia was absolutely fantastic talking through everything and was pleasant while being professional

Reply from DFS Furniture - Carlisle
Rachel was fantastic from the moment we went into store... 10/10 service. Very helpful and would recommend thanks for all your help

Reply from DFS Furniture - Carlisle
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.