We had a really positive experience with DFS. Our sales advisor, Robyn, was fantastic from start to finish. She was friendly, helpful and knowledgeable, and made the whole process feel easy and re... See more
Company replied
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⭐⭐⭐⭐⭐ Great customer service from start to finish! The staff were really friendly, helpful and gave us plenty of time to look around without feeling pressured. We came away very happy with our ne... See more
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Very helpful staff, no hard sell, sensible advice, listened to what I wanted and found the right answer. Reece was super approachable and patient, gave me time to think about what was right for me... See more
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Was welcomed into the store by David then left to browse for a good while. David came back over when we chose a sofa and was very helpful and clear when discussing everything. A very good experience o... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Duke's Road, CA1 1JD, Carlisle, United Kingdom
- 0333 999 9813
4.9
Excellent
7K reviews
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Reply from DFS Furniture - Carlisle
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Great customer service from start to finish! The staff were really friendly, helpful and gave us plenty of time to look around without feeling pressured. We came away very happy with our new sofa purchase and can’t wait for it to arrive. 😊
Would definitely recommend DFS – thank you for making the whole experience so easy!
August 8, 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Good atmosphere in the store at Carlisle
Good atmosphere in the store at Carlisle. Was approached on entering offered help if required. Was left to look around at our own pace. If we needed help we only had to ask. Finally settled on our choice. Reece was extremely good at explaining options, timeline and payment schemes. He was very pleasant and relaxed. We completed our purchase with ease. Delighted with our experience. Thanks Reece.
August 8, 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Carlisle
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Great service
Great service. Really friendly staff. So easy to buy a purchase from them. Would highly recommend. Great prices too
August 1, 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
Fantastic service from start to finish.
Fantastic service from start to finish.
Very happy with my sofa, have used DFS before and would use again.
April 22, 2026
Reply from DFS Furniture - Carlisle
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
No pressure sale
David was friendly, polite, knowledgeable and very professional. No pressure, a real pleasure to deal with and an asset to your company.
August 8, 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
My experience was extremely easy the…
My experience was extremely easy the sales assistant lady was professional, informative, helpful and nothing was any trouble.
August 7, 2026
Reply from DFS Furniture - Carlisle
Hello Valerie,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Great service from Robyn 10/10
August 7, 2026
Reply from DFS Furniture - Carlisle
Hello Paul,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Really satisfied with the customer…
Really satisfied with the customer service from David
August 7, 2026
Reply from DFS Furniture - Carlisle
Hello Pamela,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Robyn made me feel comfortable very…
Robyn made me feel comfortable very friendly and interested in me as a person not just the sale lovely lady
August 7, 2026
Reply from DFS Furniture - Carlisle
Hello Mrs Kelly,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Customer service was excellent she…
Customer service was excellent she helped me all the time with no pressure
August 7, 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Carlisle
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Carlisle
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Polite, Welcoming and Professional experience.
Great selection of quality goods on offer. David our salesman was welcoming, polite, informative and handled our purchase with professionalism. A very pleasant experience all round.
August 5, 2026
Reply from DFS Furniture - Carlisle
Hello,
Thanks for your lovely feedback, we’re glad to hear David met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
The young girl Amelia was absolutely…
The young girl Amelia was absolutely fantastic talking through everything and was pleasant while being professional
August 5, 2026
Reply from DFS Furniture - Carlisle
Hello Geraldine,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Rachel was fantastic from the moment we…
Rachel was fantastic from the moment we went into store... 10/10 service. Very helpful and would recommend thanks for all your help
August 5, 2026
Reply from DFS Furniture - Carlisle
Hello Jamie,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Avoid this shop
Avoid this shop unless you are buying for a home you are in already. We were in the process of moving home and needed a sofa for the new house. With DFS’s ‘bespoke made to order’ service we decided it was best to order in advance of us getting the keys to the new house. The saleswomen assured us if the house was to fall through as long as we has a letter from the solicitor confirming it wasn’t our fault we could get a refund. Utter b******t. When the purchase of the house fell through DFS were uninterested. They just kept hounding my wife asking when they could deliver. They consistently went with the warehouse was getting a refurb so they needed the stock out nonsense. It transpires there was of course no warehouse refurb. Sounds like they pull that line on the regular unless they get their warehouse refurbed every 6 months. If it was up to me I would have told them to shove their deposit but they put fear into my wife that we could end up in court for breach of contract. Now we have a new unwanted sofa crammed into my wife’s elderly grandmothers spare room because we have no where else to store it. Thanks for the terrible service DFS Carlisle. My advice, buy your sofa from elsewhere.
July 15, 2026
Unprompted review
Reply from DFS Furniture - Carlisle
Good Morning Michael,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
I can only apologise on behalf of DFS for the issues surrounding your delivery, I can appreciate this situation must have been incredibly frustrating.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Lorraine E
DFS Central Customer Support
Friendly not over bearing.
August 4, 2026
Reply from DFS Furniture - Carlisle
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Ellie was excellent from start to…
Ellie was excellent from start to finish in helping us decide on our sofas! Advise was top drawer and can’t recommend her enough! Thankyou very much
July 25, 2026
Reply from DFS Furniture - Carlisle
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
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