We had a friendly 'Good Morning do you need any help' no pressure which was much appreciated. Yes we were allowed to walk around and view the sofas etc. Josh was very helpful when our decision wa... See more
Company replied
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We had a great experience with Sarah in Chelmsford today. She was friendly and attentive but gave us time to consider and look at other options. She made us very comfortable, offered us a drink and to... See more
Company replied
An absolute pleasure in your store today, unfortunately I have forgotten the name of the gentleman who served us. He was not pushy and spent a lot of time explaining the sofa we wanted to buy, coffee... See more
Company replied
Riley was really helpful and informative. He let us make our our decision while providing all the information we needed and was happy to answer any questions. He made us feel like he was there but wit... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
4 Westway, CM1 3FJ, Chelmsford, United Kingdom
- 0333 999 9522
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Marcus was amazing very helpful and…
Marcus was amazing very helpful and great with explaining and control the children
January 19, 2026
Reply from DFS Furniture - Chelmsford
Good Morning,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Chelmsford
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Very easy process
Very easy process, all options explained to us and got the order processed within 25 minutes including the finance application. We arrived 15 minutes before closing but the staff were happy to stay late to allow us the time to order our sofa. Matthew was very helpful and friendly, great customer service.
January 18, 2026
Reply from DFS Furniture - Chelmsford
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Matthew met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Order online
I went to order a sofa. I wanted the power recliner with power headrests. I clearly stated I didn’t want the power plus option. The salesman read back my order saying Power plus and I corrected him and he said that he meant power plus the headrest, but definitely not the power plus option. The order checker came over, showed me the tablet to confirm my address, and then tilted it away from me and read out power plus, I corrected him and he said that he meant power plus the power headrest and I wasn’t being charged for power plus. He was shaking which at the time I thought might be a disability. When I got my email order confirmation, I had been charged for power plus plus the power headrest. I had to go in store to get it sorted as there’s no way to phone. You don’t get an itemised order confirmation so there’s no way to know how much you’re being charged for anything.
January 1, 2026
Reply from DFS Furniture - Chelmsford
Good morning Pamela,
Thank you for taking the time to leave us your review. We do appreciate any feedback and thank you for bringing this issue to our attention. We sincerely apologise for any ordering errors at the point of sale.
Having looked into your order we are pleased to see that since your review, you have spoken with a member of the DFS Team, and this has been discussed. Again we apologise for any initial difficulties, however, we are happy to see that this is in the process of being resolved for you.
To confirm your order has been updated and we will look forward to delivering your new goods once they arrive.
Kind regards,
Lia
DFS Customer Support
Alex was great and a credit to DFS!
Alex was great and a credit to DFS!
Professional , helpful and knowledgeable.
January 18, 2026
Reply from DFS Furniture - Chelmsford
Good afternoon Grant,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Excellent customer services by manager…
Excellent customer services by manager and sales assistant on site.
January 17, 2026
Reply from DFS Furniture - Chelmsford
Good morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Salesman was really helpful and knew…
Salesman was really helpful and knew his stuff
January 10, 2026
Reply from DFS Furniture - Chelmsford
Good morning,
Lovely review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Very helpful young man in store
January 17, 2026
Reply from DFS Furniture - Chelmsford
Good afternoon Sarah Jane,
Lovely review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Buying 2 recliner chairs
We were treated with courtesy by a very personable young man. The whole process was very clear and well explained . We ordered 2 recliner chairs which we tried out in the store. The operation and care of the furniture was clarified. We look forward to receiving them!
January 13, 2026
Reply from DFS Furniture - Chelmsford
Good morning Sue,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent service at the Chelmsford Store
We purchased 2 sofa's from the chelmsford store on the 16th January 2026 . The service we received from the staff was excellent ,very informative ,covering all aspects of our purchase
January 16, 2026
Reply from DFS Furniture - Chelmsford
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Lorraine A
DFS Central Customer Support
We hadn't intended to buy today but…
We hadn't intended to buy today but Stephen was excellent - knowledgeable, helpful and a great sense of humour! He anticipated our questions and made the whole process easy.
January 15, 2026
Reply from DFS Furniture - Chelmsford
We appreciate you sharing your experience! We are so happy to hear that our team member was helpful, knowledgeable, and made the process easy for you.
Kind Regards,
Vanessa
DFS Customer Support
New Sofa Bed
Our experience was very good, no hard sell just good advice and extremely helpful with our many questions definitely recommend good quality good value
January 14, 2026
Reply from DFS Furniture - Chelmsford
We appreciate you taking the time to share your experience. We're happy to hear that you found our advice helpful and that you were satisfied with the quality and value.
Kind Regards,
Vanessa
DFS Customer Support
The service i received was very good
The service i received was very good. The lad explained everything to me very well and went over several things a couple of times to make sure all of my details were correct and that i had everything I needed. He was lovely and took his time explaining things and that nothing was to much trouble.
January 13, 2026
Reply from DFS Furniture - Chelmsford
We appreciate you taking the time to leave your feedback. We are so happy to hear about the wonderful service you received and that everything was explained clearly.
Kind Regards,
Vanessa
DFS Customer Support
New lounge sofa
After several visits to the DFS Chelmsford store I knew exactly what I wanted. One reason I come back to DFS is because the sales people are not too pushy, this completely puts me off. So it's nice to be asked if we need help and then left to it if required. However when we have wanted to proceed the sales people are helpful, friendly and full of advice. A big thank you to Matthew for sorting my custom corner sofa out.
January 13, 2026
Reply from DFS Furniture - Chelmsford
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Lorraine A
DFS Central Customer Support
Very helpful staff
Very helpful staff, very knowledgeable and friendly. Don’t make you feel uncomfortable or pressured into making a purchase.
January 13, 2026
Reply from DFS Furniture - Chelmsford
We appreciate you taking the time to share your positive experience. We are happy to hear our team was helpful, knowledgeable, and friendly during your visit.
Kind Regards,
Vanessa
DFS Customer Support
Personalised service
We received a personalised service from Matthew, ensuring that our personal needs were met regarding fabric, sofa sizes etc. Our order was thoroughly checked before we left the store.
We were really pleased with our purchase and would recommend Matthew and this store
January 11, 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
After searching 3 years for a sofa
After searching 3 years for a sofa, we found the one and we didn’t feel pressured at all. All the staff were all welcoming and didn’t hound you, but they were always on hand if you needed help.
January 11, 2026
Reply from DFS Furniture - Chelmsford
Good Morning Rosie,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Customer service experience 10/10…
Customer service experience 10/10 throughout. Fantastic product knowledge combined with a friendly and professional approach.
January 11, 2026
Reply from DFS Furniture - Chelmsford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
A very good experience!!
The staff were all incredibly friendly, and not pushy at all. They were very knowledgeable and honest, and understood that we were looking for something very specific to fit in our space. Also, being offered a drink while we filled out the paperwork was a nice touch!
January 10, 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
A good consise description on how to…
A good consise description on how to choose my sofa and friendly salesman who offered us a hot drink too and was very thorough on helping me with my decision and through the process, a 5 star review
January 10, 2026
Reply from DFS Furniture - Chelmsford
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
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