We had a friendly 'Good Morning do you need any help' no pressure which was much appreciated. Yes we were allowed to walk around and view the sofas etc. Josh was very helpful when our decision wa... See more
Company replied
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See what reviewers are saying
We had a great experience with Sarah in Chelmsford today. She was friendly and attentive but gave us time to consider and look at other options. She made us very comfortable, offered us a drink and to... See more
Company replied
An absolute pleasure in your store today, unfortunately I have forgotten the name of the gentleman who served us. He was not pushy and spent a lot of time explaining the sofa we wanted to buy, coffee... See more
Company replied
Riley was really helpful and informative. He let us make our our decision while providing all the information we needed and was happy to answer any questions. He made us feel like he was there but wit... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
4 Westway, CM1 3FJ, Chelmsford, United Kingdom
- 0333 999 9522
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Great assistance and knowledge
Great assistance and knowledge. There was no hard sell or being followed around. Outstanding customer care
June 21, 2026
Reply from DFS Furniture - Chelmsford
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kinds Regards,
Vanessa
DFS Customer Support
Great experience
Great experience, well looked after and everything explained very well
June 13, 2026
Reply from DFS Furniture - Chelmsford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Great in store experience
Great in store experience. Both Alex and Marcos were very helpful and went above and beyond to ensure we left happy.
Looking forward to receiving my new sofa
June 14, 2026
Reply from DFS Furniture - Chelmsford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Great service, polite and welcoming
Saw a sofa we liked online and decided to see it in person to make sure it was the right one for us. Alex was very polite and cheerful and spoke to us about the sofa and we decided to go ahead, Alex was very professional and thorough with regards to the delivery, extra care etc.
June 12, 2026
Reply from DFS Furniture - Chelmsford
Hello Louise,
We are really grateful for your kind words and for sharing your experience in our store with Alex. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Very good all round service and advice.
June 12, 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
Sarah was very professional and…
Sarah was very professional and helpful.
Full of information on our purchase.
Not pushy a pleasure to do business with.
Thank you Sarah.
June 11, 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Chelmsford
Hello Chris,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
We were free to test and choose.
We were not hassled and took time to choose our next seating. Very pleased on all counts. Extra thanks to Abby for help with invoicing.
June 10, 2026
Reply from DFS Furniture - Chelmsford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Was good management
Was good management, respect the standards about quality service to customers, professional skills etc
April 18, 2026
Reply from DFS Furniture - Chelmsford
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Chelmsford
Hello Susan,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
not pressurised by staff members
not pressurised by staff members. Free to walk around store and look for ourselves before we made contact with staff member .
Member of staff very polite
June 8, 2026
Reply from DFS Furniture - Chelmsford
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Chelmsford
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Alex was brilliant.
Alex was brilliant.. had all the answers for what we wanted to know. Smooth purchasing experience. Thumbs up
June 7, 2026
Reply from DFS Furniture - Chelmsford
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
After visiting DfS a week previously we…
After visiting DfS a week previously we went back, knew who we needed to talk to- Stephen. He remembered us, we knew exactly what sofas we wanted. From start to finish less than an hour. Stephen was very thorough, explaining delivery & process. Very pleasant experience. Thankyou!
June 7, 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Alex was amazing!
We recently visited DFS Chelmsford to buy our first sofa, and Alex made the whole experience an absolute breeze.
What stood out straight away was that he gave us space to browse without immediately approaching us with a sales pitch. After noticing we were looking around, he came over and explained that he could see we were interested but didn’t want to jump straight into selling to us, which we really appreciated.
Once we found the sofa we loved, Alex was incredibly kind, caring, and personable. It never felt like he was just trying to make a sale. Instead, he took the time to understand why we wanted a new sofa, why we had chosen that particular model, whether we had measured our space properly, and how we planned to use our new corner sofa.
He carefully explained everything, including all the terms and conditions, making sure we fully understood what we were purchasing. His knowledge, patience, and genuine interest in helping us find the right sofa made us feel completely comfortable and confident in our decision.
Buying your first sofa can feel a little daunting, but Alex made the whole process easy and enjoyable. Outstanding customer service from start to finish — we owe him a pint!
Dan and Dom
June 7, 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Chelmsford DFS very friendly and helpful
We came with an idea of what we wanted and was free to walk around without being followed or pestered as some companies do. After looking at the sofas available we changed our mind from a corner sofa to 2 two seaters
Steve who assisted us when we decided on a sofa was very helpful and friendly
June 6, 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Excellent service.
Excellent service.
Very knowledgeable and friendly sales person (Riley).
Quick and easy to purchase new sofabed and armchair.
Would recommend to friends and family.
June 4, 2026
Reply from DFS Furniture - Chelmsford
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Staff processed everything quickly
The member of staff that I placed my order with was quick, efficient and helpful, they explained everything clearly as well.
May 27, 2026
Reply from DFS Furniture - Chelmsford
Hello Richard,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Worst experience in the store with the…
Worst experience in the store with the agent we was just ready to buy rhe sofa and he confused us with prices and promotions so at the end of 2 hours qe walked away without sofa and angry and disappointed (( not professional at well deom this point
June 1, 2026
Unprompted review
Reply from DFS Furniture - Chelmsford
Hi Mrs Cristina,
We are really sorry to hear the concerns you have raised this is really disappointing to hear and not the service we would expect to provide. We will provide the feedback to the relevant teams to ensure this is dealt with internally.
Kind Regards,
Vanessa
DFS Customer Support
Great experience so far
Great experience so far, just awaiting delivery now. Friendly team in store.
June 1, 2026
Reply from DFS Furniture - Chelmsford
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
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