We had a friendly 'Good Morning do you need any help' no pressure which was much appreciated. Yes we were allowed to walk around and view the sofas etc. Josh was very helpful when our decision wa... See more
Company replied
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See what reviewers are saying
We had a great experience with Sarah in Chelmsford today. She was friendly and attentive but gave us time to consider and look at other options. She made us very comfortable, offered us a drink and to... See more
Company replied
An absolute pleasure in your store today, unfortunately I have forgotten the name of the gentleman who served us. He was not pushy and spent a lot of time explaining the sofa we wanted to buy, coffee... See more
Company replied
Riley was really helpful and informative. He let us make our our decision while providing all the information we needed and was happy to answer any questions. He made us feel like he was there but wit... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
4 Westway, CM1 3FJ, Chelmsford, United Kingdom
- 0333 999 9522
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
We walked in store and were greeted by…
We walked in store and were greeted by Marco. When we had decided what we wanted he showed us how the sofa bed worked. He gave us time to discuss with my partner and made sure we were happy and explained everything in full.
May 2, 2026
Reply from DFS Furniture - Chelmsford
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer support
Reply from DFS Furniture - Chelmsford
Good afternoon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Customer service was brilliant
Customer service was brilliant, very well explained and very helpful.
April 26, 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Marco at the Chelmsford was extremely…
Marco at the Chelmsford was extremely helpful throughout our purchase… he advised us to take time to consider and didn’t push to close the sale. Highly recommended
April 26, 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great service
April 26, 2026
Reply from DFS Furniture - Chelmsford
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Riley the brilliant shop assistant
April 19, 2026
Reply from DFS Furniture - Chelmsford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Fantastic salesmanship ❤️
Our sales man was first class , made us feel comfortable and invited us for teas and coffee allowing us too really test out the sofa that I went on too purchase.
April 25, 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
We were impressed by the member of…
We were impressed by the member of staff who served us. He explained everything in a courteous and helpful way and was very patient in dealing with all our questions. Everything was carried out in a business-like, but relaxed, manner. We would come again! Thank you.
April 23, 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Chelmsford
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Friendly staff
Friendly staff, knew their stuff, made us feel really welcome with our children too
April 19, 2026
Reply from DFS Furniture - Chelmsford
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Our sales assistant Marco was 1st…
Our sales assistant Marco was 1st class, very experienced and polite.
April 19, 2026
Reply from DFS Furniture - Chelmsford
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
First class service
From the minute we walked into the store it was like we were the only customer. A sales person greeted us, showed us the the area the items were located in explained what there was and then vacated to give us time to choose. Once we had chosen he was attentive, offered coffee and took the order explaining the options without pressurising for you to purchase. First class start to finish
April 18, 2026
Reply from DFS Furniture - Chelmsford
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Marco was excellent
Marco was excellent! Easy to talk too and explained everything brilliantly! So helpful and knowledgeable. Thanks Marco
April 17, 2026
Reply from DFS Furniture - Chelmsford
Good afternoon,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Sales manager was extremly helpful
Sales manager was extremly helpful, was very clear and procise
April 16, 2026
Reply from DFS Furniture - Chelmsford
Good morning Daryl,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
Wonderful team and information about each sofa we looked at…
The team at dfs Chelmsford was very helpful in helping us feel at easy when we was choosing our sofa and gave us loads of information about each sofa we looked at, highly recommended and a great team
April 6, 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Very good customer service
When we walked into the store we were greeted almost immediately by Steven. We told him what we were looking for and he was very helpful
We liked the sofa bed we saw and it was a good price in comparison to other sofas we had looked at previously
Steven was pleasant, informative and not at all pushy. Overall a good experience and I’d recommend the shop and Steven !
April 12, 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Great customer service
April 6, 2026
Reply from DFS Furniture - Chelmsford
What a fantastic review, thank you so much for taking the time to write this 😊 have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Had the product we needed and…
Had the product we needed and salesperaon was very knowledgeable.
April 4, 2026
Reply from DFS Furniture - Chelmsford
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Chelmsford
Hi there, thank you very much for your review. We're pleased that you are happy with the service at DFS. Have a great day 😊
Kind Regards,
Vanessa
DFS Customer Support
Marco was very helpful
Marco was very helpful, we have made a great purchase and definitely been advised the right thing.
April 11, 2026
Reply from DFS Furniture - Chelmsford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
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