We had a friendly 'Good Morning do you need any help' no pressure which was much appreciated. Yes we were allowed to walk around and view the sofas etc. Josh was very helpful when our decision wa... See more
Company replied
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See what reviewers are saying
We had a great experience with Sarah in Chelmsford today. She was friendly and attentive but gave us time to consider and look at other options. She made us very comfortable, offered us a drink and to... See more
Company replied
An absolute pleasure in your store today, unfortunately I have forgotten the name of the gentleman who served us. He was not pushy and spent a lot of time explaining the sofa we wanted to buy, coffee... See more
Company replied
Riley was really helpful and informative. He let us make our our decision while providing all the information we needed and was happy to answer any questions. He made us feel like he was there but wit... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
4 Westway, CM1 3FJ, Chelmsford, United Kingdom
- 0333 999 9522
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Helpful staff without being overbearing.
February 25, 2026
Reply from DFS Furniture - Chelmsford
Good morning Andrea,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
10 out of 10
No waiting, very helpful, excellent product knowledge, friendly, no sales pressure.
February 25, 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Attentative staff
Attentative staff, very helpful, no pressure from your sales advisor
February 22, 2026
Reply from DFS Furniture - Chelmsford
Good morning Mark,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
The gentleman was very helpful
The gentleman was very helpful, he explained everything we needed to know about the sofa and had a very cheerful disposition
February 21, 2026
Reply from DFS Furniture - Chelmsford
Good afternoon,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent service
Greeted promptly once I was ready.
I knew what I wanted so the order process was quick and efficient.
February 21, 2026
Reply from DFS Furniture - Chelmsford
Good afternoon Jackie,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Chelmsford
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The sofa bed.
The sofa bed I purchased was demonstrated with all questions I had answered by friendly polite DFS staff.
February 17, 2026
Reply from DFS Furniture - Chelmsford
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Purchasing sofa
The young man that welcome us (think his was was Riley) was very helpful and informative - didn’t feel pressurised with his sales performance
February 17, 2026
Reply from DFS Furniture - Chelmsford
Good morning Jane,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Chelmsford
We appreciate your initial positive impression, and we hope you enjoy our offerings once you have the chance to try them!
Kind Regards,
Vanessa
DFS Customer Support
Steve was very thorough even checking…
Steve was very thorough even checking the fabric selected in the light which was brilliant as what we selected we then didn’t like.
February 16, 2026
Reply from DFS Furniture - Chelmsford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Matt was very knowledgeable and…
Matt was very knowledgeable and professional about the settee we were choosing
February 15, 2026
Reply from DFS Furniture - Chelmsford
We appreciate you taking the time to leave us such a great review. We're happy to hear that you found our staff member to be helpful and informative.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Chelmsford
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Very helpful and manage to sort us very…
Very helpful and manage to sort us very quickly - forgot the gentleman’s name, so please pass our regards on.
February 15, 2026
Reply from DFS Furniture - Chelmsford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Marco at Chelmsford was extremely…
Marco at Chelmsford was extremely helpful, knowledgeable and friendly, no pressure and very easy process
February 15, 2026
Reply from DFS Furniture - Chelmsford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Member of staff Matt was really helpful…
Member of staff Matt was really helpful and informative
February 15, 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Chelmsford
Thank you for your positive review.
Kind Regards,
Vanessa
DFS Customer Support
the show room was nicely laid out and…
the show room was nicely laid out and the staff attentive. I loved the lighting on display but unfortunately wasn't allowed to purchase. Shame, seems a bit weird since you have the space to display it. Very helpful staff. I was served by a very nice young man called Riley. Explained everything well and we made a deal. I can't wait to receive my furniture
February 10, 2026
Unprompted review
Reply from DFS Furniture - Chelmsford
We appreciate you taking the time to leave us your review. We're happy to hear that you liked our showroom and found our team helpful. We will pass on your comments regarding the lighting. We are glad you made a purchase and hope you love your new furniture.
Kind regards,
Vanessa
DFS Customer Support
Very welcoming and informative
Very welcoming and informative, efficient and friendly.
February 10, 2026
Reply from DFS Furniture - Chelmsford
Good morning Hayley,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Excellent service and very…
Excellent service and very knowledgeable would definitely recommend, coffee was excellent and a nice personal touch!
February 8, 2026
Reply from DFS Furniture - Chelmsford
We appreciate you recommending us and are so glad you found our team knowledgeable and the coffee to your liking. Thank you for your fantastic review!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Chelmsford
Good Morning Gillian,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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