We wanted a new recliner sofa and had seen something we liked on the DFS website. We went to our local store to check it suitability but decide to buy a different sofa! Carrie, in the Cheltenham, sto... See more
Company replied
Location
Switch locationGALLAGHER RETAIL PARK GALLAGHER RETAIL PARK, GL51 9RR Cheltenham, GB
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See what reviewers are saying
Friendly and knowledgeable staff. Able to answer all questions needed. Talked through the process in understandable way. Allow you to shop without being pressured to buy.
Company replied
Sam was incredibly helpful, he explained the sliding sofas thoroughly and I decided they were not what I wanted. His aftershave smelt amazing, he was polite and patient. He showed me around and I fel... See more
Company replied
Although we knew exactly what we wanted, Sam, the customer advisor, was really helpful, and came to discuss everything with us. Being very satisfied with all the relevant information we placed our ord... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
GALLAGHER RETAIL PARK GALLAGHER RETAIL PARK, GL51 9RR, Cheltenham, United Kingdom
- 0333 999 9758
4.9
Excellent
3K reviews
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EXtremely friendly and helpful…
EXtremely friendly and helpful employees who very clearly guided us through the purchase of2 new sofas.
February 21, 2026
Reply from DFS Furniture - Cheltenham
Good morning,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Great service staff very friendly and…
Great service staff very friendly and helpful got what we was looking for very happy we purchased a rug the only thing is the delivery charge £50 for a rug is expensive
February 21, 2026
Reply from DFS Furniture - Cheltenham
Good morning Paul,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
A pleasurable experience.…
The range of styles and prices totally confused me when I first walked into the Cheltenham store, however a delightful young woman soon came to my aid ( I think her name was Ranchiya ? ), she showed me the complete range and very soon I’d decided on what suited me best, due to her assistance it was a totally pleasurable experience.
February 21, 2026
Reply from DFS Furniture - Cheltenham
Good afternoon David,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
No hassle approach leaving us time to…
No hassle approach leaving us time to consider our purchase
Fully explained all options on the settee suite we chose and all finance available
A pleasure to do business
February 18, 2026
Reply from DFS Furniture - Cheltenham
Good morning,
Amazing review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Adam was very helpful and took the time…
Adam was very helpful and took the time to go through all information and finance options. Never felt like we were being rushed or pressured to make a decision. Highly recommended
February 16, 2026
Reply from DFS Furniture - Cheltenham
We appreciate you sharing your feedback and giving us a 5-star rating! We're happy to hear that we provided helpful support without pressure.
Kind Regards,
Vanessa
DFS Customer Support
Great service from Laura
Great service from Laura, very pleased with our sofa order. Thank you.
February 16, 2026
Reply from DFS Furniture - Cheltenham
Good afternoon Ron,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Very good to deal with would definitely…
Very good to deal with would definitely recommend
February 9, 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Fantastic service,?polite and best if…
Fantastic service,?polite and best if all not pushy great service
February 15, 2026
Reply from DFS Furniture - Cheltenham
We appreciate you taking the time to leave us a 5-star rating! We are so glad to hear you received great and polite service.
Kind Regards,
Vanessa
DFS Customer Support
Excellent service from Michael.
The Gentlemen that served us,Michael , was lovely . Warm ,welcoming and friendly. Gave us a lot of information regarding every aspect of our purchase, care,finance options and how delivery worked. He didn’t rush us . We could do with more Michael’s in the world .
February 14, 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Cheltenham
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Cheltenham
We appreciate you mentioning the assistance you received; it is valuable to us.
Kind Regards,
Vanessa
DFS Customer Support
Definitely worth visiting this store
I first visited the store in Cheltenham 3 weeks ago and when I returned today Mike regonised me which was nice. Once we had found a sofa we were really interested in we were given plenty of time alone to make a decision. Once we had decided what we wanted Mike was very efficient in taking us through the whole buying process.
February 8, 2026
Reply from DFS Furniture - Cheltenham
We appreciate you taking the time to share your experience. We're happy to hear that you felt supported during your purchase and that our team made the process efficient. Thank you for your positive feedback!
Kind Regards,
Vanessa
DFS Customer Support
bed and mattress
Very friendly and professional service, everything went quickly and efficiently. A very successful shopping experience, great prices, and great quality products. I'll definitely be back! Thank you so much.
February 1, 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Cheltenham
Good Morning Sarajane,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service and staff…
Excellent customer service and staff member was really patient and very informative with helping me to decide on which sofa and colour.
February 7, 2026
Reply from DFS Furniture - Cheltenham
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Mike was really helpful and gave us…
Mike was really helpful and gave us loads of great advice.
February 4, 2026
Reply from DFS Furniture - Cheltenham
We appreciate you sharing your positive experience with us! We're so glad to hear that you found our advice helpful and valuable.
Kind Regards,
Vanessa
DFS Customer Support
Not Pushy
Excellent service, left to browse in piece,,, didn’t jump on you as soon as you got in door,, nothing more annoying …. Unfortunately got to wait 3 months,, overall good service
February 4, 2026
Reply from DFS Furniture - Cheltenham
We're glad you enjoyed your experience and appreciated the browsing environment. We acknowledge the wait time and appreciate your patience. Thank you for the positive feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very good customer service and product…
Very good customer service and product knowledge.
February 1, 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Cheltenham
We appreciate you taking the time to leave us this wonderful review. We are so glad you found the experience quick and easy.
Kind regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Cheltenham
We appreciate you taking the time to share your experience; we are so happy to hear that our assistance was helpful and respectful!
Kind Regards,
Vanessa
DFS Customer Support
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