DFS Furniture - Cheltenham Reviews 

I was really happy with my experience in store today, I went in with my fiancée to look for a new sofa. We were approached by Rushi (apologies if this is spelt wrong) who was kind and listened to all of our questions. We didn't feel pressured or swayed to any particular product and was given a fair and unbiased service. We felt really comfortable in conversation with Rushi, we weren't rushed and her customer service was excellent. We ended up purchasing a sofa that we are incredibly happy with, given all information on and left without a single question unanswered. We will definitely be returning in the future for more furniture when required.

Michael knew the product and also explained everything to us.Very clearly we were impressed with the price and the care package we are repeating customers, so we will definitely be back.

Laila was really helpful with our sofa purchase today and clearly explained all the additional extras.

Online ordering experience was great. Quick and easy and the sales rep was really useful and knew lots of information.

In-store was an okay experience but they weren’t particularly helpful in loading and closed the back doors after we put the sofa into the van but we parked at the front of the store so had to walk all the way round which felt rude.

A stressless purchase. The young lady who served us was very pleasant and helpful. We were given time to browse and select without any pressure. When it came to purchasing the suite we wanted, it was really straightforward. Thank you.

Very welcome staff and very helpful

Fantastic service so far (delivery is yet to come!) but shop service was excellent!

Very helpful, not pushy, considerate and quick!

Sales assistant was most accommodating, during the sale negotiations.

On entering the store Mike was the person who came forward to greet us and ask what help we needed.
He pointed out the chair models to suit us, their finishes, availability, cost etc.
Having taken our time to try out seating we explained our position of needing more time to arrive at a decision and left.
Later the same afternoon we returned and spoke to Mike again and when satisfied he talked us through the purchasing process.
Mike took the time to explain exactly what we were choosing, its delivery and aftercare, as well as insurance and payment. At all times he was informative, calm, kind, friendly and helpful.
Mike made the whole experience a very positive one.

I went looking for a sofabed and your salesman helped a great deal. Initially, he showed me what was available in the shop and took the trouble to show me just how the beds opened up. I then went to look at beds in two other shops before returning to buy the first one I had seen. The same salesman then gave me a masterclass in all I needed to know about the delivery, care an available options for the sofabed. I was very impressed.

Very helpful and attentive staff. Our sales assistant went through everything and explained everything to us.

We looked around sat on lots sofa's the young assistent

The lady who served us was really friendly and nothing was too much trouble. She made allowances for my disabled husband and overall made our sofa buying experience very relaxed and informative.

Very friendly and knowledgeable assistant.

Sam in the Cheltenham store was so helpful. Answered any questions we had and got us lovely sofa for a great price. Would highly recommend speaking to him.

Fantastic service!