We wanted a new recliner sofa and had seen something we liked on the DFS website. We went to our local store to check it suitability but decide to buy a different sofa! Carrie, in the Cheltenham, sto... See more
Company replied
Location
Switch locationGALLAGHER RETAIL PARK GALLAGHER RETAIL PARK, GL51 9RR Cheltenham, GB
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See what reviewers are saying
Friendly and knowledgeable staff. Able to answer all questions needed. Talked through the process in understandable way. Allow you to shop without being pressured to buy.
Company replied
Sam was incredibly helpful, he explained the sliding sofas thoroughly and I decided they were not what I wanted. His aftershave smelt amazing, he was polite and patient. He showed me around and I fel... See more
Company replied
Although we knew exactly what we wanted, Sam, the customer advisor, was really helpful, and came to discuss everything with us. Being very satisfied with all the relevant information we placed our ord... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
GALLAGHER RETAIL PARK GALLAGHER RETAIL PARK, GL51 9RR, Cheltenham, United Kingdom
- 0333 999 9758
4.9
Excellent
3K reviews
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Very helpful member of staff who helped…
Very helpful member of staff who helped when needed but left us to explore the furniture. A very pleasant experience overall.
May 22, 2026
Reply from DFS Furniture - Cheltenham
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Cheltenham
Hello Margaret,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Cheltenham
Good afternoon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Very friendly staff
May 18, 2026
Reply from DFS Furniture - Cheltenham
Good afternoon Wendy,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Cheltenham
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Was greeted and dealt with in a very…
Was greeted and dealt with in a very friendly and professional way by Carrie.
Everything was explained in great detail .
Please thank her for me.
May 17, 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
The lady what helped was very nice…
The lady what helped was very nice ,friendly and very helpful .
May 16, 2026
Reply from DFS Furniture - Cheltenham
Good morning,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Cheltenham
Good afternoon Christine,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Mike and Sam were super helpful
Mike and Sam were super helpful, even taking the time to show us how to properly care for the sofa we purchased. Would highly recommend going in store to chat with either of them about the options available.
May 13, 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Cheltenham
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Very satisfied.
I was very pleased with my visit to the Chelteham store. The young lady who helped me was new to the job but you would not know. She was very friendly and proffesional and helped me with my choice of sofa. The store has a large selection to choose from and for all price ranges. I am looking forward to the delivery.
May 10, 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great Service
Sam welcomed us into the store as we passed him and inquired if we needed any help. We showed him on our phone the name of the sofa we wanted to see and he guided us to where it was. Sam then checked in with us and then helped us proceed with the order. Really pleasant nature. Felt no pressure to any part of the sale. Really informative and allowed us to make the right decision for us.
May 10, 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Good service
May 9, 2026
Reply from DFS Furniture - Cheltenham
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Excellent customer service
Great experience. Layla was very helpful and polite. We were her very first sale but she didn’t come across as nervous or inexperienced. She asked her manager to check over our order and he came to chat with us and to see her complete the order. Also an extremely pleasant and polite person. Definitely will use DFS Cheltenham again. Excellent customer service.
May 9, 2026
Reply from DFS Furniture - Cheltenham
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Cheltenham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Cheltenham
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Good customer service in the store on…
Good customer service in the store on both occasions on which we visited.
May 8, 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Mike was a pleasure!
Mike was a pleasure and really took the time to work through what we needed and compare options for us. Would more than recommend his service!
May 4, 2026
Reply from DFS Furniture - Cheltenham
Good morning Dan and Aimée,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Mike the sales person was very helpful…
Mike the sales person was very helpful and professional throughout the whole process. Fully explained everything we need to know on looking after our purchase.
May 3, 2026
Reply from DFS Furniture - Cheltenham
Good afternoon,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Cheltenham
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
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