Welcomed by Greg who was very knowledgeable regarding a sofa bed we were looking for. He asked where and what it would be mainly used for, made some recommendations and demonstrated the bed section. O... See more
Company replied
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We came in looking for a sofa bed. Josh showed us the ones you stock, pointing out the merits of each. He was very helpful and knowledgeable. He is most pleasant, offering us coffee, and taking his t... See more
Company replied
We had a fantastic experience at DFS thanks to Matt. He was incredibly thorough, knowledgeable, and took the time to understand exactly what we were looking for without ever making us feel pressured.... See more
Company replied
It was very pleasant to be able to have a good look around the store without being harassed by sales staff, they were available as soon as we needed them which was excellent. We were helped with our... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Chaser Court, CH1 4QG, Chester, United Kingdom
- 0333 999 9754
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Lara was 1st class Attentive but not…
Lara was 1st class Attentive but not pushy Very professional and knowledgeable Excellent service
August 12, 2026
Reply from DFS Furniture - Chester
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Good experience today thank you
August 12, 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Recliner settee
The sales rep was excellent explained everything to us from delivery to finance options was very impressed
August 12, 2026
Reply from DFS Furniture - Chester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very helpful and knowledgeable
We came in looking for a sofa bed. Josh showed us the ones you stock, pointing out the merits of each. He was very helpful and knowledgeable. He is most pleasant, offering us coffee, and taking his time to answer all our questions.
August 11, 2026
Reply from DFS Furniture - Chester
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Josh met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Chester
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Welcomed by Greg who was very…
Welcomed by Greg who was very knowledgeable regarding a sofa bed we were looking for. He asked where and what it would be mainly used for, made some recommendations and demonstrated the bed section. Once we were shown the selection we were left to view without any pressure. We came back after some lunch with our Son for a second opinion and made our decision.
August 10, 2026
Reply from DFS Furniture - Chester
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Greg met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Chester
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Chester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Very helpful and friendly
Very helpful and friendly. Not in your face!! Staff knew their stock. Customer service excellent.
Thank you
August 9, 2026
Reply from DFS Furniture - Chester
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Staff member really helpful
Staff member really helpful. Took the time to advise re furniture care and payment options
August 9, 2026
Reply from DFS Furniture - Chester
Hello Dawn,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great experience in Chester
Lara in your chester store was amazing and extremely helpful, she really knew her stuff and made the experience great!
August 9, 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Exceptional customer service by Lara.
August 9, 2026
Reply from DFS Furniture - Chester
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
The service and staff
August 8, 2026
Reply from DFS Furniture - Chester
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
The salesman in the shop was very…
The salesman in the shop was very helpful. Then the online advisor Lee sorted out my payment by using the interest free credit. He was very helpful and knowledgeable.
August 8, 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Damaged on delivery, failed repair, zero accountability
Delivered a £3k leather suite with major physical defects: a 4x2 inch cattle brand scar on the arm, pinhole punctures on the seat, and misaligned stitching
DFS attempted a repair, but the replacement leather hide arrived creased and ruined in transit.
DFS management eventually admitted the entire suite had to be re-ordered. However, they refused any allowance for leaving defective furniture in my home for months, then closed the issue and told me to deal with the finance provider instead.
Substandard quality control, failed repairs, and management that washes its hands of basic consumer rights. Seek alternatives.
You have my details. If you want to discuss a proper financial allowance to compensate for months of delay, stress, and your incompetence, reach out via email. Otherwise, save the canned responses—the Ombudsmen will deal with it.
July 28, 2026
Unprompted review
Reply from DFS Furniture - Chester
Good Morning Phil,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. Please accept our apologies if you are experiencing a problem with your furniture.
We are sorry to hear that you are having issues with your sofa and the service you have received from DFS.
I have taken a look into your order and can see we have ordered a replacement and this is estimated to arrive by the beginning of September. Please be rest assured we will resolve this for you.
Kind Regards,
Lorraine E
DFS Central Customer Support
Very friendly & efficient staff.
Light & airy store, easy to browse around.
Very helpful & efficient staff. Matt helped us & gave us all the advice we needed.
August 8, 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Excellent service
Greg was extremely knowledgeable and helpful when it came to picking the right reclining sofa. Couldn’t fault the experience.
August 7, 2026
Reply from DFS Furniture - Chester
Hello Jen,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Greg was knowledgeable
Greg was knowledgeable, honest and professional. He made me feel welcome and unrushed, which is essential when making such a large purchase.
August 7, 2026
Reply from DFS Furniture - Chester
Hello Marie,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Very helpful nice stuff
August 6, 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
We had a great experience in store…
We had a great experience in store today ,we were well looked after by the sales lady who's name i did not catch she helped us put together the pieces of furniture that we needed, thanks for being so helpful today 😀
August 6, 2026
Reply from DFS Furniture - Chester
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
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