DFS Furniture - Colchester Reviews 

The customer service was brilliant. Chris assisted us through our purchase, was very professional, friendly, explained everything and gave us good advice.The whole experience was very enjoyable.

No communication since I signed the E-agreement

Visited DFS Colchester shop today to sort out a new 3 seater and 2 seater reclining sofas today, Chris was very helpful and full of knowledge

Elaine was amazing. Subtle sale engagement which we always prefer. No hard sale.
Professional. Thank you Elaine.
Nigel from catch the fox

Quality furnitures in great price

The team at Colchester was brilliant specially Rachel & Mabs just wanted to say how helpful they was when choosing my sofa 10/10 Thanks guys.

Staff were very professional, friendly and very polite.

The lady who served me was very approachable and explained it very well plus she was also very quick on the paperwork

As a new home owner I was in need of a sofa as I'd gotten fed up with sitting in the garden furniture after a couple of weeks!

I'd popped into a number of furniture stores in Colchester throughout the day to look for a sofa, and after being chased around most of them by Sales Advisors that refused to leave me alone to browse I finally popped into DFS. After the initial introduction on entering the store I was free to browse without being hounded until I found a sofa I liked the look of.

The sofa was perfect, it was very similar to another one I had my eye on at another retailer; but had a better warranty, had a foldaway table which was an nice extra and was also about £50 cheaper. Plus it would be built and delivered within 3 weeks rather than the 12 weeks the other retailer had been able to offer (I really didn't want 9 more weeks of using gardens chairs in the living room!).

When I decided to purchase the sofa the Sales Advisor was fantastic! They came across as very honest and would make recommendations based on my needs which ended up saving me some money, she also had a fantastic sense of humour which gave me the impression that she was there to genuinely help customers rather than just to make a sale. The Colchester Team all seemed to get along very well which gave the store a very friendly atmosphere.

Would highly recommend DFS Colchester to anyone looking for a new sofa as the quality, cost and general buying experience were fantastic!

Very helpful staff

Chris was very friendly, informative about the sofa purchase and professional.
Excellent service.
Can't wait for our fabulous sofa delivery.
Thank you.

Sing was great with us from the moment we walked into the store.
Excellent customer service from start to finish.

I arrived at around 10 am to view the sofas I’d looked at online. I was approached by a lovely smiling member of DFS staff, who introduced himself and asked if he could help me in any way. He happily pointed me in the right direction of the sofas on my list and gave me information on each sofa (colours, fabrics, delivery time etc) He kindly offered me a drink, which he made for me, and left me to look around at the other sofas. He didn’t hover, he just told me if I had any questions he’d be happy to answer them. Once I chose my sofa (over an hour later after humming and ha-ing between 2) I went to find Chris. He explained about the best way to care for the fabric of the sofa and ways to keep the sofa looking it’s best, and also about the 15 year frame warranty. He gave me options of extras (like fabric guard and easy glides) and went through what fabric guard extra covered and the few things it didn’t, but there was no hard sell in any way, which made me feel in control of my choices. I like that each associate has a partner to double check the details of the sale..very thorough! I’d also chosen a rug from the clearance section, which Chris kindly rolled and took out to my car on completion. Altogether a very pleasant and easy buying experience. Chris is a credit to the company.

Chris was Excellent.

Shing the sales man was extremely helpful and happy nothing was to much bother

Your store was the first shop we visited in our search for a new sofa and we loved the one we have purchased but I at to be sure so we went to numerous stores and finally come back to DFS the salesmen Grant was so friendly and helpful and explained everything we wanted to know our purchase was done very quick and efficiently we even had a lively cup of cappuccino can’t wait for our sofa to come .

Very helpfull staff couldn't fault them
Thanks Elaine

Mans was really helpful and explained the whole process of choosing and all the benefits of purchasing the product I chose the guarantee the Insurance and all the other benefits of purchasing from DFS

Great service.
Not pushed into anything, was good to see as other shops had staff following us all the time.
Kevin was very knowledgeable and top class service.

Very helpful and informative. Chris was a very nice man to talk to, gave us plenty of time to decide on our purchase