I find most DFS stores a bit overwhelming with sales staff everywhere trying to get you to Buy from them, but the Crawley store was really nice and friendly. We were going to buy our sofa online via... See more
Company replied
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See what reviewers are saying
Tom was excellent he was patient with us even though we were back and forth,he explained everything we needed to know and wasn’t pushy as many salesman are!!
Company replied
Having a physical store nearby to visit truly made the difference. Being able to try different sofas in person and being able to talk to someone face to face! We do all other shopping online but, th... See more
Company replied
Zoe, was very attentive and approached us to ask if we needed any assistance. We asked for information on the two settees we were interested in, although being her first day she was very knowledgeabl... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
76/77 Station Way, RH10 1FP, Crawley, United Kingdom
- 0333 999 9511
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very good experience
Very good experience, lovely friendly and helpful lady, Brook!
February 10, 2026
Reply from DFS Furniture - Crawley
Good morning Trudy,
Amazing review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Great staff no pressure to buy
February 2, 2026
Reply from DFS Furniture - Crawley
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Colleague who helped us was amazing
Colleague who helped us was amazing, really knew his stuff and very friendly.
February 1, 2026
Reply from DFS Furniture - Crawley
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Quick and professional service
Quick and professional service, with a personal touch. Went out of their way to resolve a query.
January 27, 2026
Reply from DFS Furniture - Crawley
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Our sales Lady Annie was amazing
Our sales Lady Annie was amazing, didn't rush us, explained EVERYTHING so clearly and took the time to listen, she wasn't there to just get a sale, she was there to ensure we got what we needed. She was so good we ended up buying two sofas.
January 24, 2026
Reply from DFS Furniture - Crawley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
Great experience purchasing our new…
Great experience purchasing our new sofa, the lady who served us was very polite and knowledgable when asking questions
January 24, 2026
Reply from DFS Furniture - Crawley
Good Morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Lorraine A
DFS Central Customer Support
Would recommend
First time I’ve brought a sofa from DFS. Did some research online and decided to visit the showroom.
I was very impressed by the service we received, discussed options and it wasn’t a hard sell.
January 10, 2026
Reply from DFS Furniture - Crawley
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Had a lovely chap Tom who helped us…
Had a lovely chap Tom who helped us with the purchase of our sofa. He was great to talk to and was an overall smooth purchase.
January 22, 2026
Reply from DFS Furniture - Crawley
Good Afternoon Samantha,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Crawley
Good afternoon Kim,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Good and friendly store
Good selection of different types of furniture. Zoe was very helpful and everything explained clearly.
January 21, 2026
Reply from DFS Furniture - Crawley
Good afternoon Carol,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Lovely staff …
The staff were wonderful and very friendly.
They made me a cup of tea whilst completing my purchase of a rug.
They even helped me carry it to my car and get it in!
It was much appreciated!
January 20, 2026
Reply from DFS Furniture - Crawley
We're happy to hear that you found our staff wonderful and friendly. We appreciate you mentioning the help you received carrying your new rug to your car and for taking the time to share your experience.
Kind Regards,
Vanessa
DFS Customer Support
Easy to deal with and very helpful …
Easy to deal with and very helpful sales people at the store and they were very patient as we had to come couple of times before we made the decision to purchase our new sofa
January 20, 2026
Reply from DFS Furniture - Crawley
We appreciate you taking the time to share your experience. We're glad the sales people were helpful and patient while you chose your new sofa.
Kind Regards,
Vanessa
DFS Customer Support
My sales assistant was very helpful
My sales assistant was very helpful, explained every part of the process clearly and sought advice when necessary. Thank you Paula.
January 20, 2026
Reply from DFS Furniture - Crawley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Crawley
We appreciate you sharing your positive experience with us. We are happy to hear our staff was friendly!
Kind Regards,
Vanessa
DFS Customer Support
Helpful friendly
Helpful friendly, polite talked us through our purchase, Made buying furniture good
January 11, 2026
Reply from DFS Furniture - Crawley
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Lorraine A
DFS Central Customer Support
Excellent serviceClear explanations courteous staff
Clear explanations courteous staff
January 8, 2026
Reply from DFS Furniture - Crawley
Good morning Barbra,
Amazing review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Friendly sales person
January 16, 2026
Reply from DFS Furniture - Crawley
Good morning Gary,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Good service polite friendly professional staff
No pressure to buy extras happy professional staff
January 16, 2026
Reply from DFS Furniture - Crawley
Good morning Andrea,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Fantastic service as always
Thanks great experience in the Crawley store staff are really helpful now just need to wait for the sofa to arrive.
January 12, 2026
Reply from DFS Furniture - Crawley
We appreciate you taking the time to share your experience in our Crawley store. We are so glad to hear that our staff were helpful and hope you love your new sofa!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Crawley
We are happy to hear that our team was helpful and made time for you. Thank you for your feedback.
Kind Regards,
Vanessa
DFS Customer Support
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