Website is easy to use. Plenty of choice. You can mark as favourites and go back instead of going backwards and forwards. Applied for credit and was sorted in less than 5 minutes. Furniture is always... See more
Company replied
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See what reviewers are saying
I was dealt with efficiently and politely but have found it difficult to make a payment my bank says the funds are ther but haven't been taken
Company replied
We were lucky enough to speak to a young man called Connor who was very helpful and dealt with our queries Thank you very much
Company replied
So easy and quick to place an order. Quickly approved. Delivery time given was quick.. though this has changed which is frustrating. Just because I can't wait to have my new sofa.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Darlington Retail Park, Yarm Road, DL1 4PU, Darlington, United Kingdom
- 0333 999 9759
3.7
Average
38 reviews
Asks customers to review
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This was the 1st time I've dealt with…
This was the 1st time I've dealt with DFS and spoke to a customer service representative in Darlington who, was extremely pleasant and very helpful. I ordered a sofabed and recliner chair and it was a pleasure dealing with this person
February 10, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I wouldn’t even give them 1 star…awful…
I wouldn’t even give them 1 star…awful customer care. Every time we chase for an update you get fobbed off with the usual excuse that the store have got to call you..which takes 3 days and they never call. We’ve been waiting for 2 weeks for them to ‘update’ their system!! We’ve been promised numerous call backs with updates and they just don’t bother. Really wouldn’t recommend, save your money and go somewhere else..you might actually get your sofa then..or a phone call back as promised!!
January 1, 2023
Unprompted review
Reply from DFS Furniture - Darlington
Good Afternoon,
This is very disappointing and we apologise for any inconvenience caused.
Unfortunately as no order reference number has been provided we are unable to locate your specific details. However, if you would like to contact our Customer Service Team at Head Office on 0333 9999777, they will certainly look into this for you.
Many thanks,
Lauren Siviter
DFS Head Office Customer Service
Tel: 0333 9999777
Very helpful
Very helpful. Ordered over the phone, guided me through the guarantee and was very well mannered and polite.
November 9, 2022
Completely quick and great service
September 18, 2022
Excellent service from the member of…
Excellent service from the member of staff (April). She was very informative and professional.
June 19, 2022
Fantastic 🌟 🌟 🌟
February 23, 2022
VALUE FOR MONEY
February 17, 2022
Amazing
We have been kept up to date with the progress and there was plenty of choices.
January 31, 2022
Very good service quick and efficient…
Very good service quick and efficient also knowledgeable salesperson
September 9, 2021
Easy transaction and good follow up…
Easy transaction and good follow up communication
September 3, 2021
Great service and communication
July 28, 2021
Great experience
June 12, 2021
Great customer experience start to…
Great customer experience start to finish. Sean (from the uk) was very helpful easy to understand and took time explaining everything in detail. Could not say one thing to fault the service provider. Working from home is not easy but sean did a perfect job on delivering a top quality service
January 29, 2021
Really helpful sales team on the…
Really helpful sales team on the telephone. Whole service was really polite, helpful and efficient. Thanks!
December 14, 2020
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