DFS Furniture - Derby Reviews 

We haven’t received our furniture yet so this review is only regarding our experience in store. We originally looked first in December and were disappointed as the sales person who spoke to us didn’t seem interested in what we were looking for and left us much to our own devices. About a month ago I went in with my daughter and grandson who is autistic and Mark spent a lot of time with us and though we didn’t purchase that day we left with a good idea of what we wanted and decided to check sizes and return with a sample of our carpet. Mark was great with our grandson and going home in the car, he kept talking about Mark and said he could work with him. We returned a couple of weeks later, my husband, myself and again my grandson and we were looked after by Wayne who also was very good and we placed our order. We had coffee and sat around and again Wayne involved our grandson. We look forward now to our furniture being delivered which looks as though it will be probably in half the time we were given. Everything, including the insurance was explained fully to us.

Unfortunately I can't remember the ladies name who dealt with our sale but she was very good and really nice took her time to talk to my mother who purchased 2× 3 seater sofas

Assistant was extremely helpful and the coffee I'd delicious 😋

Used DFS before, needing a sofa we looked online, then having identified what we wanted to look at we went to this store. We were approached by Tasinah, but not in a hard sales way, which was good. She showed us to the sofa we were interested in, then went through all of the options and explained them clearly. She even got the sofa options up on the big screen and did some side by side comparisons to help us decide on material and colour. All in all a pleasant experience shopping for a Sofa.

Great staff and good service

Dom @ meteor centre store was great, good product knowledge, really professional and would certainly recommend ⭐️

Great salesman in Mark , a true professional , excellent customer service

Wayne at Derby DFS was brilliant not your typical pushy sales man , asked us what we were looking for , he explained as we are tall the options we wanted might not work , Wayne then showed us around other sofas we had not even thought of and helped us made a decision , we got home and decided we had made the wrong choice out of the two Wayne showed us ( Wayne told us he thought the other was better , we did not listen 👀 ) two days later went back and told Wayne and he supported us with changing our choice no issues , he just wanted to make sure we was happy 👏🏽 10/10 from Wayne and DFS Derby

Excellent service. Met and Greeted as I came into the shop. Michael was very good and showed me the range of sofa beds that you had, pointing out the good and not so good points of each product.
We found the right one for me and I ordered it.

Nice and easy, welcoming experience. Not pushy and lets you have a look until you need assistance.

The experience was good as always relaxed no pressure

The staff are very friendly and approachable, the whole transaction was carried smoothly and swiftly, thanks especially to the gentleman who did the sale didn't get his name . Top at his job 👏.

Excellent easy going explanations and help in buying the product.

First class service very knowledgeable salesman all in all a very pleasant experience.

A member of staff was on hand ready to help us straight away but didn’t rush us or pressure us. It was quick and easy to place the order. Very happy

The product was what we wanted and the staff were helpful

Dom was really helpful. We had no issues with placing our order and he explained everything to us, he if wasn't sure, he said he would double check. Great customer service!

I had an excellent experience purchasing a sofa from DFS. From start to finish, the process felt easy, relaxed, and genuinely customer-focused.

Dom, in particular, was incredibly helpful. He took the time to answer all of my questions, offering thoughtful advice and guidance without ever applying any pressure. I visited the store several times before finally making a decision (I can be quite indecisive!), and each time Dom was just as patient, welcoming, and supportive, even remembering us on return visits, which made a big difference.

I also found the range of sofas to be very reasonably priced, with great offers available and plenty of options to suit different styles and needs. Overall, it was a really positive experience, and I would highly recommend DFS, especially if you have the chance to be helped by Dom.

My partner and I visited the store on the meteor centre in Derby recently to have a look around for a new sofa for our new home. We found one and Mark was instrumental in helping us with all the information that we needed and even told us when he’d be working so that we could pick up where we left off. He was extremely helpful right from the offset through to us completing our purchase! Now we wait for its delivery :)