The whole process at the Derby branch was painless. All details of our purchase were explained fully and any questions we had were answered. This is the forth time we have purchased from DFS because w... See more
Company replied
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Great customer service from Wayne in the Derby branch, Explained everything in great detail, he wasn’t at all pushy and we weren’t rushed into anything. We did find what we were looking for and the fr... See more
Company replied
Tasinah was extremely knowledgeable, friendly and helpful. We visited the store with 3 sofas set in mind but ended up buying a totally different one with Tasinah’s expertise! What a truly wonderful me... See more
Company replied
We visited the store with 3 sofas set in mind that we wanted. Tasinah came over to help us and her knowledge and professionalism was outstanding. She went above and beyond to help us, was extremely h... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Mansfield Road, Meteor Centre, DE21 4SY, Derby, United Kingdom
- 0333 999 9818
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Everything from the start was made so…
Everything from the start was made so easy, and in a professional manner
May 4, 2026
Reply from DFS Furniture - Derby
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Domanic has a welcoming and kind…
Domanic has a welcoming and kind manner. He guided us through our chosen purchase with clear knowledge and enthusiasm.
May 2, 2026
Reply from DFS Furniture - Derby
Good afternoon,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Tasinah is a credit to your…
Tasinah is a credit to your company.Excellent customer care and service .Thankyou
May 4, 2026
Reply from DFS Furniture - Derby
Good afternoon Jo,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Derby
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Friendly and knowledgeable staff who…
Friendly and knowledgeable staff who didn’t follow us around the shop
May 4, 2026
Reply from DFS Furniture - Derby
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Browsing in store
Browsing in store with ease without hindrance from staff, but staff were available when asked for advice and guidance, Ann Marie and Nickie were helpful staff members today
May 3, 2026
Reply from DFS Furniture - Derby
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Purchased our leather 3 seater sofa…
Purchased our leather 3 seater sofa from the Derby Store.Mark made the process quick and easy explaining everything in depth a very knowledgeable colleague.
May 2, 2026
Reply from DFS Furniture - Derby
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Happy to recommend
We were well served by Mark who was very knowledgeable about the product, as well as having an understanding of the needs of our generation as retirees. We did find he did more talking than listening, but he is very good at his craft.
There was a good range of choice and we were impressed with the quality available.
May 2, 2026
Reply from DFS Furniture - Derby
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Nicky at Derby was very helpfull and…
Nicky at Derby was very helpfull and did the best deals she couod do for us
May 2, 2026
Reply from DFS Furniture - Derby
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service from beginning to…
Excellent service from beginning to end.
Everything was explained in detail and we couldnt ask for more.
Great service, keep it up.
May 2, 2026
Reply from DFS Furniture - Derby
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Derby
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Derby
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Anne-Marie and Nikki were both really…
Anne-Marie and Nikki were both really helpful and explained everything clearly.
April 30, 2026
Reply from DFS Furniture - Derby
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Derby
Good afternoon,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Took a little while to locate any…
Took a little while to locate any assistants unfortunately, but eventually the lady who assisted us was very helpful and very friendly, not pushy at all thank you
April 28, 2026
Reply from DFS Furniture - Derby
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Derby
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Derby
Good afternoon Sally,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Dominic was really helpful and not…
Dominic was really helpful and not pushy at all giving us plenty of time to make our decision.
April 26, 2026
Reply from DFS Furniture - Derby
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
No request too much
Dominic has been so wonderful and patient with us. We had so many questions and requests while trying to design our modular sofa in store. The level of his customer service is superb and he made the designing and purchasing experience so much fun.
April 26, 2026
Reply from DFS Furniture - Derby
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Staff are helpful especially dom
Staff are helpful especially dom. Got my new sofa order couldn’t fault them.
April 25, 2026
Reply from DFS Furniture - Derby
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
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