Paisley made our experience! We half knew what we wanted but she was just brilliant at helping us choose, she was super thorough and did well to keep me sure of what I wanted as I am rather impul... See more
Location
Switch locationKidderminster Road, Roman Way Retail Park, WR9 9AD Droitwich, GB
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See what reviewers are saying
Had such a fantastic experience buying my sofa today! The lady who helped me was so friendly, welcoming, and genuinely lovely to chat with—we even ended up swapping dog stories and looking at photos o... See more
Company replied
Visited our local store to look at ideas and after finding what we thought we wanted, we came across another range that made us do 180 deg and bingo! Sorted with the help of Lee, thank you for your pa... See more
Company replied
The assistant who helped us with our purchase went out of her way to find what we wanted and to ensure that we had the correct product. We were purchasing a leather cleaning kit for our expensive sett... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Kidderminster Road, Roman Way Retail Park, WR9 9AD, Droitwich, United Kingdom
- 0333 999 9742
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The service lee the sales person was…
The service lee the sales person was extremely helpful
August 11, 2026
Reply from DFS Furniture - Droitwich
Hello Beryl,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Droitwich
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Droitwich
Hello Kaddy,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Super helpful and supportive!
May was super helpful and supportive. She took the time to explain all the options and helped us to visualise our dream sofa. Fab customer service. Very excited to sit in our new sofa! Thank you so much, we will definitely post some photos
August 10, 2026
Reply from DFS Furniture - Droitwich
Hello Mrs Parry,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
Jas was very helpful and knowledgeable
Jas was very helpful and knowledgeable, he was great. Fully appreciate how smooth Jas made the experience.
August 9, 2026
Reply from DFS Furniture - Droitwich
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Helpful and friendly staff :)
The member of staff was patient, friendly and helped talk us through all the steps of our purchase. They offered professional opinions without trying to hard sell extras and genuinely treated us like people. 5 Star experience!
August 9, 2026
Reply from DFS Furniture - Droitwich
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Droitwich
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
I was served by Paisley at the…
I was served by Paisley at the Droitwich store, I came in twice and on both occasions had lots of questions, she was patient, kind and no question was too much for her, she guided me through my purchase and explained everything perfectly what an asset to the store!
August 9, 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
May was very knowledgeable about the…
May was very knowledgeable about the sofa that we wanted to buy, and explained clearly about the insurance products that we brought,
August 9, 2026
Reply from DFS Furniture - Droitwich
Hello Barry,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Droitwich
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Nice range of sofas to look at and try
Nice range of sofas to look at and try. Helpful staff
August 8, 2026
Reply from DFS Furniture - Droitwich
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Droitwich
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Droitwich
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Pleasant professional staff allowed…
Pleasant professional staff allowed time for browsing not pushy.
August 5, 2026
Reply from DFS Furniture - Droitwich
Hello Tim,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Droitwich
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Top service
Lee was super today, gave us the time we needed to make sure it was the sofa we really wanted. Then went through everything for us and all the details we needed to know.
Brought our last sofa 20 years ago and it’s lasted that long so come back again for another one and top service yet again. Can’t wait for it to be delivered now.
August 2, 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Very helpful and knowledgeable salesman
August 2, 2026
Reply from DFS Furniture - Droitwich
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Lee was super helpful
Lee was super helpful! He made our measurements work and we left very happy!
August 1, 2026
Reply from DFS Furniture - Droitwich
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The young girl who looked after us was…
The young girl who looked after us was very pleasant and very informative about everything, she is a credit to you
July 31, 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
The service in store was fantastic
The service in store was fantastic. A lovely Lady called May helped me identify the sofa which was right for me. She was a wealth of knowledge around all the different sizes and models. I was super impressed. A few weeks later when it came to purchasing the Sofa a gentleman called Lee helped me. He was very friendly, polite, knowledable and made buying my first sofa a fun experience
July 31, 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
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