Fabulous experience, a wonderful environment to sofa-search, we were left alone to make a decision but there were plenty of staff available to help us with any questions. We had measured up in advance... See more
Company replied
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The customer care from the team at the Eastbourne store is exceptional. Tracey was kind, accommodating and very knowledgeable. We have been bin a few times during our decision make and have found that... See more
Company replied
We had a fantastic experience from start to finish. The lovely Emma who looked after us was absolutely wonderful. She took the time to show us all of our options, explained everything clearly, and m... See more
Company replied
He was extremely helpful, patient and professional throughout the whole process. He took the time to listen to us, answered all our questions and gave us some really great ideas and suggestions. We re... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Broadwater Way, BN22 9PW, Eastbourne, United Kingdom
- 0333 999 9842
4.9
Excellent
5K reviews
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This company invites their customers to review, whether positive or negative
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Very informative sales guy
Very informative sales guy. Certainly knows his products. Nice to do business with.
July 11, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for sharing your lovely feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Always buy from dfs the staff are…
Always buy from dfs the staff are professional and excellent with answering questions
July 11, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for sharing your great review with us.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello Eamonn,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Fantastic l Manager
Fantastic very helpful Manager, Gary talked us through everything and helped with email. We bought 2 sofas with recliners. Can't wait for them to arrive. Thank you Gary for all your help.
July 10, 2026
Reply from DFS Furniture - Eastbourne
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Nice experience sofa shopping
Nice experience sofa shopping. Emma was very patient and helpful. Thanks!
July 8, 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Friendly and helpful service
Emma was really friendly and helpful and made the whole process easy
July 8, 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Salesperson Emma was very knowledgeable…
Salesperson Emma was very knowledgeable went through everything in the purchase of our new signed
July 8, 2026
Reply from DFS Furniture - Eastbourne
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Very helpful member of staff
Very helpful member of staff , very informative and patient
July 8, 2026
Reply from DFS Furniture - Eastbourne
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Particulary happy with Jasons customer…
Particulary happy with Jasons customer service and interaction on the purchase
July 7, 2026
Reply from DFS Furniture - Eastbourne
Hello Akshaya,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Jason served me
Jason served me. He made the transaction very easy. Explained everything so I knew exactly how the finance and timeline worked. Very happy
July 7, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
I thought the staff were excellent
I thought the staff were excellent, just left to browse without feeling pressured in anyway. They were very informative when our decision had been made . I often do not feel relaxed when staff are working in this type of establishment. Overall enjoyed the shopping experience
July 6, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Suppor
Process from choosing to order of
Process from choosing to order of
Furniture quite straightforward.
Helpful & honest knowledge of products. Did not feel under pressure to buy. Full explanation of other benefits such as stain protection covering on sofa & chair.
July 6, 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Gary was awesome
Gary was very knowledgeable and extremely helpful and seemed to know exactly what we were looking for even though we didn't do that
July 5, 2026
Reply from DFS Furniture - Eastbourne
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Great service from Jason
Great service from Jason, not at all pushy, answered all of our questions. All in all a fantastic service.
July 5, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Matt was brilliant this morning at…
Matt was brilliant this morning at tailoring the right package for the sofas we wanted. A friendly, professional guy. A nice coffee too!
July 5, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Fantastic staff
Really friendly, informative, helpful sales team that listened to us and the whole experience was actually fun.
July 4, 2026
Reply from DFS Furniture - Eastbourne
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Received a professional care
Jason, in Eastbourne, looked after us. He provided a professional care, answered all the questions and helped to chose the right furniture.
July 4, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for sharing your great feedback with us.
Kind regards
Holly M
DFS Customer Support
Our sales associate Tanya at the…
Our sales associate Tanya at the Eastbourne store was great explained everything really well we were in a rush but she still accommodated to us and done everything amazingly we got the Orka sofa in silver and can’t wait for it to be delivered!
June 27, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
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