We were made to feel at ease as soon as we walked into the store. We were not pounced upon straight away by a sales person but we were allowed time to browse and absorb what was on offer. We were the... See more
Company replied
Location
Switch locationIkea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP Giltbrook, England, GB
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See what reviewers are saying
The sales person was really helpful and actively looked for the best deal for us. Order relations were double checked as process which was good as minimises human error ensuring order is processed wit... See more
Company replied
was very impressed with the sale assitant Rachel .she was outstanding at her job role .polite and assited us with a new sofa .and also went the extra mile to find us the perfect coffee table that we l... See more
Company replied
Dee served me she was pleasant polite and not at all pushy, she answered all my questions and knew all the information we requested. She was patient whilst I made a call to my son to get my room measu... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Ikea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP, Giltbrook, England, United Kingdom
- 0333 999 9777
4.9
Excellent
5K reviews
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Great company.helpfull staff.
July 15, 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
All good but we got a free cleaning kit…
All good but we got a free cleaning kit included but later we got a call we had to pay for it !! Bit confused 🤔
July 14, 2026
Reply from DFS Furniture - Giltbrook
Hello Michelle,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
D was very helpful and professional…
D was very helpful and professional explained everything in detail
July 14, 2026
Reply from DFS Furniture - Giltbrook
Hello Gemma,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
The staff were very helpful and the range excellent
The staff were very helpful and friendly with really good product knowledge. The stock and technology to view products in different colours and materials was excellent.
July 4, 2026
Reply from DFS Furniture - Giltbrook
Hello Ross,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Amazing staff and great customer…
Amazing staff and great customer service. I felt like I got all the information I needed and I was really impressed with everything.
July 12, 2026
Reply from DFS Furniture - Giltbrook
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Excellent Service
Excellent service from Matt (Mathew) @ the Giltbrook Store . He managed to get the scatter cushions made for us in a more suitable colour for our colour scheme. One set came in the wrong colour but this was soon rectified.
Thankyou so much
May 4, 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
The staff were very helpful and…
The staff were very helpful and explained all information properly
July 12, 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for your positive review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Very friendly and easy to find out the…
Very friendly and easy to find out the information I needed
July 4, 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
The staff and variety of products was…
The staff and variety of products was 1st class.Rachell was above and beyond with her knowledge of the products.
July 11, 2026
Reply from DFS Furniture - Giltbrook
Hello Bernard,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Not being chased around the shop by…
Not being chased around the shop by sales people ,left to browse at our own pace
July 10, 2026
Reply from DFS Furniture - Giltbrook
Hello Mark,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Excellent service, perfect products
Welcoming, attentive service without being overpowering or off-putting. Allowed us to take our time with choosing without being bothered and when we were ready, made the whole process straight-forward and easy. Tried a few stores before DFS but found what was needed here.
July 8, 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Giltbrook
Hello Jenny,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Giltbrook
Hi Ibiene,
Thank you for your review today. Whilst the items you have ordered are ready for quick delivery, this does depend on the couriers availability and the dates in your area. We can confirm delivery has now been arranged for next week.
Kind Regards,
Holly M
DFS Customer Support
We were treated with extreme…
We were treated with extreme professionalism. No pushy sales, help and advise was so genuine. Becky was so helpful and professional. She was extremely friendly in all aspects of th sale.
July 6, 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Buying the furniture was made easier…
Buying the furniture was made easier because of the knowledge and information provided by the sales person
July 5, 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
You made our day possible
Excellent service provided to us by Rebecca.She went extra miles to make us comfortable and and go through all the materials provided until we got the best fabric.
Rebecca made our day easy and enjoyable…..with tangible results.
We will surely visit dfs again for the best service
July 5, 2026
Reply from DFS Furniture - Giltbrook
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Rebecca met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
My wife and I were looking for a 2…
My wife and I were looking for a 2 seater sofa. The showroom was quite large with a wide variety of furniture. After a few minutes, an advisor, P71 - Bob approached us and soon put us at our ease. He was very knowledgeable about their furniture, payment and delivery options and it was a pleasure talking to him.
July 3, 2026
Reply from DFS Furniture - Giltbrook
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Bob.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Credit to DFS
We came back to DFS due to the service we had previously & how easy the purchase process is around the 0% interest payments', although Kelly was first class & a great credit to DFS, therefore making the purchase on this occasion even better, very knowledgeable.
July 4, 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
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