The advisor who looked after us was excellent he was careful to give us all the information we needed and was friendly and efficient. I can honestly say it was because of him we felt comfortable and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
On the first visit Lyn spent along time with us going through all the items we wanted then recommended a sofa and chair and the fabric. Today Michael again spent along time with us going through the o... See more
Company replied
I was greeted by staff member Tom who was extremely polite, courteous and knowledgeable. He presented very well, dressed smart but casual and spoke eloquently. My time with him was great. He listened... See more
Company replied
Husband and I started today considering that we may need a new sofa, having loved our old one to death.... Both of us, thankfully, had the same idea of what we wanted, so only one sofa passed o... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Newtown Road, Hereford Retail Park, HR4 9LH, Hereford, United Kingdom
- 0333 999 9828
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff were very friendly and…
The staff were very friendly and courteous.We were made aware of all information we needed to know.
July 14, 2026
Reply from DFS Furniture - Hereford
Hello Jocelyn,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Louise was amazing
Louise was amazing. Very helpful, lovely person. Explained everything really well. Very happy. 10/10!
July 14, 2026
Reply from DFS Furniture - Hereford
Hello Sharon,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Very friendly staff
Very friendly staff Linda was lovely. The toilet was very clean and the cup of coffee was a nice treat.
July 14, 2026
Reply from DFS Furniture - Hereford
Hello,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
Although I knew what I was going to buy…
Although I knew what I was going to buy before arriving at the store the support received I.e. the options available to me with regards to the product was welcomed.
July 14, 2026
Reply from DFS Furniture - Hereford
Hello Kelvin,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Easy to order new sofa
July 13, 2026
Reply from DFS Furniture - Hereford
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
First class service
Returning customer for a new leather settee.
Great personal service provided as before.
Five star 🌟 🌟🌟🌟🌟
July 12, 2026
Reply from DFS Furniture - Hereford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
good experience
Staff was helpful and knowledgeable and trying to fimd solutions for everything.
July 12, 2026
Reply from DFS Furniture - Hereford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Hereford
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Amazing staff so kind and helpful and…
Amazing staff so kind and helpful and not pushy , had a grrat experiance
July 8, 2026
Reply from DFS Furniture - Hereford
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Good service
July 6, 2026
Reply from DFS Furniture - Hereford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The person who assisted us in our was amazing nothing too much trouble for him …
The person who assisted us in our choice of sofa was very very helpful friendly and knowledgeable of the products on sale in store was very willing to answer our questions we had nothing was too much trouble he's got big potential ahead of him he's a great asset to your company great guy pleasure doing business with you thank you 😊
July 7, 2026
Reply from DFS Furniture - Hereford
Hello,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Was nice to know people listened to what I wanted
Everything from the moment I walked in very helpful and kind!
July 7, 2026
Reply from DFS Furniture - Hereford
Hello Emma,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Staff were incredibly helpful and went…
Staff were incredibly helpful and went above and beyond to source suitable options for quick delivery.
July 6, 2026
Reply from DFS Furniture - Hereford
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Hereford
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
The staff demonstrated exceptional…
The staff demonstrated exceptional proficiency, with Mr. Tom providing outstanding service. We highly recommend their contributions.
July 6, 2026
Reply from DFS Furniture - Hereford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
In store today
In store today. Harry was wonderful very helpful and friendly with my purchase today thank you
July 5, 2026
Reply from DFS Furniture - Hereford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Hereford
Hello Frances,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Gem was very assertive helpful…
Gem was very assertive helpful providing many different options leading us to the sofa that we wanted
June 30, 2026
Reply from DFS Furniture - Hereford
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
First class service.
My daughter and I were served by a lovely lady called Jemima at your Hereford store today. She was so helpful, friendly and knowledgeable. I would definitely recommend the store to friends and family. Jemima is a real asset to your company. 10/10 for her customer service. Fantastic!
June 30, 2026
Reply from DFS Furniture - Hereford
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
All staff members fantastic
June 30, 2026
Reply from DFS Furniture - Hereford
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.