We recently visited DFS knowing which sofa we wanted but we weren’t sure about the colour. We had one in mind, which we thought would match our existing furniture, but it was only with the help of Isa... See more
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Danielle at the High Wycombe store made our purchase a very pleasant experience. Danielle couldn't have been more helpful. She explained everything to my husband and I in detail, and talked us through... See more
Company replied
A lady came upto us and asked us what we were looking for, we told her a 3 seater fabric sofa. She explained where they were in the shop and then left us to look around which was really nice, when we... See more
Company replied
We went into high Wycombe DFS after visiting friends who have just had 2 x 2 seater sofas delivered. We liked their sofas immediately. We had a lovely saleswoman, her name is Irene, Irene was profes... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
London Road, HP11 1LH, High Wycombe, United Kingdom
- 0333 999 9826
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Thank you Danielle at High Wycombe DfS…
Thank you Danielle at High Wycombe DfS for a great shopping experience! Quick and easy sale and good customer service!
July 8, 2026
Reply from DFS Furniture - High Wycombe
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
DFS helped us select the perfect colour sofa
We recently visited DFS knowing which sofa we wanted but we weren’t sure about the colour. We had one in mind, which we thought would match our existing furniture, but it was only with the help of Isabella (who gave us some valuable insight concerning colour palette) that we could make our final selection.
July 7, 2026
Reply from DFS Furniture - High Wycombe
Hello Kevin,
We're really grateful you shared this amazing 5* review. We are glad to hear that Isabella helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Very knowledgeable and helpful
Very knowledgeable and helpful. Given plenty of time to consider options
June 11, 2026
Reply from DFS Furniture - High Wycombe
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Danielle at the High Wycombe store made…
Danielle at the High Wycombe store made our purchase a very pleasant experience. Danielle couldn't have been more helpful. She explained everything to my husband and I in detail, and talked us through all the details we needed to know. Charming and pleasant, Danielle is an asset to your company. Thank you Danielle
July 7, 2026
Reply from DFS Furniture - High Wycombe
Hello Josephine,
We're really grateful you shared this amazing 5* review. We are glad to hear that Danielle helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - High Wycombe
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Very good service and in store…
Very good service and in store experience. The whole buying process was super smooth and easy.
July 5, 2026
Reply from DFS Furniture - High Wycombe
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Wonderful customer service
Wonderful customer service, very informative to the point that we were able to choose or new sofa very quickly . Thank you
July 4, 2026
Reply from DFS Furniture - High Wycombe
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very welcoming and helpful from the…
Very welcoming and helpful from the staff. 10 out of 10
July 4, 2026
Reply from DFS Furniture - High Wycombe
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - High Wycombe
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Had a large variety of sofas to browse…
Had a large variety of sofas to browse in store, great deals for sofas and other things such as table bundles and rugs
Fantastic customer service from the lady who took the time to tell us information about the sofas and bundles ect
July 2, 2026
Reply from DFS Furniture - High Wycombe
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Helpful and gave us time to look around
A lady came upto us and asked us what we were looking for, we told her a 3 seater fabric sofa. She explained where they were in the shop and then left us to look around which was really nice, when we were ready we went and found her and we were told everything we needed to know and put in an order.
July 2, 2026
Reply from DFS Furniture - High Wycombe
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - High Wycombe
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Amazing service stayed longer to help…
Amazing service stayed longer to help as we struggled to make decisions.
June 29, 2026
Reply from DFS Furniture - High Wycombe
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Really clear and slick process
Really clear and slick process. Couldn't have asked for more.
June 20, 2026
Reply from DFS Furniture - High Wycombe
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
I couldn’t be happier with my new sofa
I couldn’t be happier with my new sofa! The quality is outstanding—it’s incredibly comfortable, beautifully made, and looks even better in person than it did online. It has completely transformed my living room, and I’ve already had so many compliments on it.
What made the experience even better was the fantastic customer service. The member of staff who helped me was absolutely amazing—friendly, professional, knowledgeable, and genuinely went above and beyond to make sure everything was perfect. They made the whole purchasing process smooth and stress-free, and nothing was too much trouble.
From start to finish, the experience was exceptional. I would highly recommend both the sofa and DFS to anyone looking for quality furniture and first-class customer service especially when dealing with the same member of staff I did. Thank you for such a wonderful experience!
June 25, 2026
Reply from DFS Furniture - High Wycombe
Good Morning,
Thank you for leaving us a 5* review. We’re happy that our fabulous store staff met your expectations and that you had a lovely experience when placing your order and throughout. We appreciate you sharing this review with others.
Kind Regards,
Jordan
DFS Customer Support
Great sofa & delivery, poor customer service
I got a good price on the sofa and the delivery was great. But there was a leg missing. The delivery guys installed a temporary black one (should be tan). The delivery guys said they ordered a new leg and someone would contact me. No one did, I called and no record of it. I sent photos and they ordered a leg. 8 weeks later, wrong leg was delivered. I went to the store and they ordered a new one. 8 weeks later the correct leg was delivered and I scheduled an installation. They were supposed to give me a time the day before. No contact, but it was a weekend (Monday install). I get a text message Monday morning cancelling the installation. I got a friend to help me install it.
January 21, 2026
Reply from DFS Furniture - High Wycombe
Good Morning,
Thank you for taking the time to share your feedback with others. I am so sorry to hear of your experience regarding the missing leg. This is certainly not the level of service we expect or aim to provide our customers. Please do be assured this feedback will be passed onto the relevant team. We are happy to hear that you have managed to install the leg and I do apologise for this inconvenience.
Kind regards,
Jordan
DFS Customer Care
Thanks Kamil
It was a great experience. No pressure. Pretty good. Thanks to the guy who helped me pick a sofa, Kamil
June 19, 2026
Reply from DFS Furniture - High Wycombe
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - High Wycombe
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great customer service from Kamil
Kamil was brilliant - attentive but not pushy, offered lots of suggestions and a really lovely guy. Very excited to receive our sofa!
June 22, 2026
Reply from DFS Furniture - High Wycombe
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - High Wycombe
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
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